[Kat J]

Hi Monika. I am Kat with Dr. Marty Pets. We do not fill the containers all the way to the top so that it does not become compacted. All jars of ProPower Plus should have thirty scoops. If for any reason that container was not filled appropriately, please do not hesitate to email me at kat@drmartypets.com. I would be happy to assist you. I wish you and your pet a wonderful day.

[Kat J]

Hi Diane. I am sorry that I have not received your email. I understand the formatting of my email address may be corrupted when I submit a reply to this forum. Please make sure the email is addressed to kat[at]drmartypets.com.

kat@drmartypets.com

[Kat J]

Hello Diane. Thank you for sharing your story. I would like to apologize again for the experience you had on your first phone call with our customer service. This is not representative of our team. I am glad that your second phone call went much better, as we are always happy to help you in any way we can. Again, as a courtesy, I would like to offer you a full refund for your purchase without any need for return. Please email me at kat@drmartypets.com so that I may get started promptly on the refund and confirmation of your cancellation.

[Kat J]

Hi Diane. My name is Kat and I am with Dr. Marty Pets. I am sorry to read about your experience with our customer service. We pride ourselves on our exemplary customer service and I apologize that we did not provide you with that. Dr. Marty Pets is a reputable company committed to providing the best in nutrient-rich pet food. I would like more information from you so that I may look into your account. Additionally, I would like to offer you a full refund on your order, as a courtesy. Please email me at kat@drmartypets.com so that I may get started on this right away. Dr. Marty Pets genuinely appreciates your feedback and will look at this as an opportunity to improve. I look forward to hearing from you.

[Kat J]

Hi Penny, I’m Shayne from Ultimate Pet Nutrition. I am really sorry to hear about the recent situations your dogs have gone through. These are not common reactions to Nutra Thrive so I’m glad to hear that you have already consulted your dog’s primary veterinarian. I can issue you a full refund right away, and fill out an Adverse Reactions Form. Please e-mail me at Shayne@ultimatepetnutrition.com so I can begin these processes right away and hear any updates that you would like to share with me. I look forward to hearing from you and making this right.

Gail, I’m thrilled to hear that you are already seeing an improvement in your dog’s overall health since adding Nutra Thrive to your mini schnauzer’s daily regimen. Please e-mail me at Shayne@ultimatepetnutrition.com if you have any future questions!

[Kat J]

Hi Richard. Kat from Dr. Marty Pets here. We have a feeding recommendation chart on our official website so that you may make the most informed decision regarding Nature’s Blend. Many of our satisfied customers use Nature’s Blend as a topper in conjunction with their daily feeding regimen. Their dogs are still receiving great nutrition with this reduced serving. We always advise our customers to consult their pet’s veterinarian prior to making any changes in their daily regimen, as results may vary. You may find more complete information on Nature’s Blend at the following link:

https://drmartypets.com/product/natures-blend/

Lola S and Alan B, I would like to direct you to multiple third-party review sites so that you may read other people’s results and opinions, both good and bad.

https://www.bbb.org/us/ca/woodland-hills/profile/pet-supplies/dr-marty-pets-1216-873158/customer-reviews – We currently have customer reviews on our BBB site that you may peruse.

https://www.highya.com/dr-martys-propower-plus-reviews – There are customer reviews on our ProPower Plus where customers detail their benefits and their reservations on the product.

https://www.highya.com/dr-marty-natures-blend-reviews – Nature’s Blend has customer reviews that also display a wide range of opinions.

I hope these reviews are helpful for making informed purchases in the future.

[Kat J]

Hello Deb, Kat here from Dr. Marty Pets. I am sorry to hear that your dog began vomiting after eating the food. Since you mentioned that you had given her the food for a while with no issues, I want to make sure that your pup isn’t allergic to any other specific ingredient. Please contact your dog’s vet directly to see what foods or meats she could be allergic to. I do recommend you discontinue the food in the meantime, but please keep in mind that Dr. Marty Pets has no pending recalls. In the event of a recall, customers would be notified right away. I also wanted to let you know that your pet’s safety is our #1 priority, which is why we test all of our products for safety and purity at an independent 3rd Party Facility. I sure hope your pup feels better and you are able to figure out what exactly is causing her upset. Please email me directly at kat@drmartypets.com so I can ensure that you are fully refunded for your purchase.

[Kat J]

Hi Stefanie, Kat from Dr. Marty Pets here. All of the ingredients in Nature’s Blend come from either Canada, United States, and the duck is from Europe. They are all responsibly sourced and all supplies are qualified by the manufacturer. At this time, there is no advisory rating for Nature’s Blend. Please e-mail me at Kat@drmartypets.com if you have any other questions!

[Kat J]

Hi Stefanie & Thomas! I’m Kat from Dr. Marty Pets. Thank you for taking the time to leave us some questions and a review! Stefanie, I wanted to chime in to help answer some of your questions. Nature’s Blend made up of only high quality ingredients. You can take a look at our full list of ingredients here: https://drmartypets.com/product/natures-blend/ Nature’s Blend is made at a cGMP certified facility in Canada… Which is monitored by the Canadian Food Inspection Agency and is recognized by the US FDA and Europe. Yes, while I do work for Dr. Marty Pets, I genuinely love giving Nature’s Blend to my terrier-mix, Lemon. I’ve had her for about 2 years now but have been giving her Nature’s Blend for the past 7 months or so… And it’s the first time she’s eaten her food all in one sitting! I would love to answer any other questions you might have. Please shoot me an e-mail at Kat@drmartypets.com if I can help answer any other questions!

Thomas – I’m so happy to hear that your dogs are loving Nature’s Blend. Regarding the consistency, I’ve taken note of your feedback. Thank you for your honesty! Please e-mail me at Kat@drmartypets.com if you have any other concerns or questions. Thank you!

[Kat J]

Hi everyone! I’m Kat, a customer advocate from Dr. Marty Pets. Thank you all for taking the time to leave such valuable feedback regarding your Dr. Marty Pets experience. We work diligently to ensure that each customer has an overall seamless and positive experience when purchasing from us, so I was upset to read a few reviews about those who experienced some difficulty when purchasing from our site. I would like to personally resolve each of these issues. Please e-mail me directly at Kat@drmartypets.com so I can look into them right away. We would absolutely never want a customer to receive more product than they had purchased originally, so I’ll l do everything I can to rectify this situation and issue you full refunds. We would also never want our customers to experience a frustrating transaction, so I would love to discuss each of your individual experiences so that we can further improve the Dr. Marty Pets experience. We pride ourselves in being a reputable company that creates high-quality pet food to ensure that your pets are living their healthiest, happiest lives possible, and we wouldn’t be able to do this without your valuable feedback. I would also like to mention that our Customer Service Department is reachable by phone and they can assist with ordering over the phone if this is your preferred method of ordering. You can call them at (800)-670-1839. Please e-mail me at Kat@drmartypets.com so that I can assist each of you individually. I look forward to hearing from you and making this right!

[Kat J]

Hi all! I’m Kat J, a Customer Advocate over here at Dr. Marty Pets. I wanted to take the time to thank you all for leaving us such valuable feedback about your dog’s experience with Nature’s Blend. As with all dog food, we do understand that some pups may enjoy Nature’s Blend and others may not. Which is why we wholeheartedly stand by our 90-Day Money Back Guarantee! Just shoot me an e-mail at Kat@drmartypets.com or give our Customer Service Team a call at 800-670-1839 and we can assist you with the refund process!

When you’re introducing your dog to a new food, like Nature’s Blend, we recommend that you follow these steps to ensure that your pup avoids any digestive upset or tummy trouble. Gradually transition your dog’s food by introducing Nature’s Blend over a period of 7-10 days. Start off by mixing a small amount of Nature’s Blend into the old food, and increase the amount of Nature’s Blend by a little everyday, while decreasing the amount of old food. Eventually, it will just be Nature’s Blend in your dog’s bowl! This method will help your pup avoid an upset stomach.

In addition, if you don’t want to completely transition your pup over to Nature’s Blend, we recommend using it as a topper for your dog’s food. This way, your dog is still receiving the nutrients they need.

If anyone is experiencing ordering issues, or if you have any questions about the ordering process, please don’t hesitate to reach out to me directly at Kat@Drmartypets.com. Our products are typically shipped out within a day or two of the transaction, so it may be difficult to cancel the order right then and there. But we absolutely stand by our Money Back Guarantee. If you decide that you no longer want to have your pups try Nature’s Blend, please let me know and I can assist you with the refund process.

Thank you for all of the feedback! We are constantly looking for ways to improve our business, so I have taken note of your suggestions and concerns and will do our best to implement these in the future. I also look forward to answering any and all questions you may have regarding Dr. Marty Pets! Again, my e-mail is Kat@Drmartypets.com. Take care!

[Kat J]

Hello everyone, my name is Kat and I work over at Dr. Marty Pets! Thank you so much for taking the time to leave us a review, customer satisfaction is a #1 priority of ours. I just wanted to quickly touch base on some of the reviews that have been left regarding your experiences with our product, Nature’s Blend.

Nature’s Blend contains 7 cups. The amount for your dog is entirely up to you! You can give your pup a whole cup full or you use less and sprinkle some of Dr.Marty’s on top of your desired kibble. For larger dogs we suggest using Dr. Marty’s food as a topper.
Dr. Marty’s Premium Freeze-Dried Dog Food, is priced this way to reflect the incredibly high quality ingredients that make up the product. It is a nutrition-packed formula designed to give your dog a healthier, happier life. While a majority of our customers have seen huge improvement in their dog’s happiness and health, we do understand that not all dogs may react this way… Which is why we wholeheartedly standby our 90-Day Money Back Guarantee.

I hope this has cleared up any confusion, if you have any other questions or need help for a refund please email me at kat@drmartypets.com. In addition to e-mailing my direct e-mail, you can also call our amazing Customer Service team at (800)-670-1839. We are able to assist with answering any questions you might have about Nature’s Blend! Thank You!

[Kat J]

Hi everyone, my name is Kat and I work over at Dr. Marty Pets! I just wanted to quickly touch base on some of the reviews that have been left regarding your experiences with our product, Nature’s Blend.

First… Nature’s Blend, Dr. Marty’s Premium Freeze-Dried Dog Food, is priced this way to reflect the incredibly high quality ingredients that make up the product. It is a nutrition-packed formula designed to give your dog a healthier, happier life. While a majority of our customers have seen huge improvement in their dog’s happiness and health, we do understand that not all dogs may react this way… Which is why we wholeheartedly standby our 90-Day Money Back Guarantee. If you find that your dog is not enjoying Nature’s Blend as much as you had expected, then you can just e-mail me directly at, kat@DrMartyPets.com, and I can assist you with the refund process! We are very accommodating and just want to make sure that you and your pet are having the best experience possible while trying Nature’s Blend! In addition to e-mailing my direct e-mail, you can also call our amazing Customer Service team at (800)-670-1839. We are able to assist with answering any questions you might have about Nature’s Blend! Our customer’s satisfaction is our #1 priority, so we will do everything we can to make sure that we achieve that.

I’m so glad to hear that some of your pups are really enjoying the taste of Nature’s Blend! If you find that the mixture becomes a little too watery, just use a little less water next time and you should be good to go! All of our ingredients are tested for quality and purity so you can rest assured that your dog is getting the absolute very best food possible.

As always, we encourage our customers to consult their veterinarian first prior to feeding their pup Nature’s Blend to ensure that it is right for them. As I mentioned earlier, while a majority of our customers have let us know that their dogs are loving Nature’s Blend, we do understand that every dog is different and it may not work the same way for all of them.

I hope this cleared up the questions you all had! Please e-mail me at kat@drmartypets.com if you have any questions at all! Thank you!

[Kat J]

Hi everyone! My name is Kat and I work at Dr. Marty Pets. I would like to thank you all for leaving such valuable feedback about your experiences with our product, “Nature’s Blend”. I would like to touch on some of the points you all made to clear up any confusion and assist you with any outstanding issues.

First, I would like to thank you all for giving “Nature’s Blend” a try! We truly appreciate you all trusting us with nourishing your furry friends! As you can see from our ingredients list, “Nature’s Blend” is made up of nothing but the highest quality of ingredients like ranch-raised beef, wild game, and carefully sourced fruits and vegetables. There are never any cereals, grains, or fillers. The cost of “Nature’s Blend” reflects the impeccable ingredients that make up the food. Secondly, we do wholeheartedly stand by our 90-Day Money Back Guarantee. If you or your pup is even slightly unsatisfied with our product, we can issue you a refund right away. If any of you have not received your refund yet, or are experiencing any issues at all, just e-mail me at my direct e-mail, kat@DrMartyPets.com, and I can look into it right away. In addition, if you find that the food comes out too watery, I would suggest putting in just a little less water the next time around. This will help the texture if it was too watery at first!

I would also like to note that Dr. Gundry is not voicing the informational presentation. Dr. Gundry is in no way affiliated with Dr. Marty Pets. I hope this clears up any confusion.

If any of you have any questions or concerns, please don’t hesitate to reach out to me at kat@DrMartyPets.com. Again, thank you for taking the time to leave us your feedback. I look forward to assisting you all with anything you might need! Take care!

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