Hi Diane. My name is Kat and I am with Dr. Marty Pets. I am sorry to read about your experience with our customer service. We pride ourselves on our exemplary customer service and I apologize that we did not provide you with that. Dr. Marty Pets is a reputable company committed to providing the best in nutrient-rich pet food. I would like more information from you so that I may look into your account. Additionally, I would like to offer you a full refund on your order, as a courtesy. Please email me at [email protected] so that I may get started on this right away. Dr. Marty Pets genuinely appreciates your feedback and will look at this as an opportunity to improve. I look forward to hearing from you.
