[Cathy P]

Hi everyone. I contacted Chewy and told them the issue. They haven’t heard of such thing of hair in kibbles for acana but they are glad that I told them. I provided the lot # and pictures of the kibbles so they would take action in their warehouse department. They told me to toss the food out if I am not comfortable giving it to my dogs. I got a full refund back.

As for Champion Petfoods, they emailed me back stating that hairs found in kibble are a natural result of the fresh ingredients inclusions in our diets. In my opinion, I don’t think any types of hair are nutritional for any living species. Please look at the response below I got from Champion Petfoods.

Hi Cathy,

After forwarding the information you provided to our Quality Assurance team, they believe that the hairs found in the kibble are a natural result of the fresh ingredient inclusions in our diets.

Because our foods have very high inclusions of meat ingredients, you may occasionally find small hairs in the food. While unsightly, hairs in the kibble in no way compromise the nutritional quality or safety of the food, and are typically present in any natural diet.

QA has also assured me that we are working with our suppliers to enhance quality control parameters to minimize the possibility of inclusion of small hairs in the raw ingredients we utilize. Furthermore, I want to affirm for you that our foods provide a healthy choice for your pet by including fresh red meat ingredients in healthy and non-rendered form.

As such, these hairs pose no health risk to your dog and it is perfectly fine to continue to feed him this kibble. There is no need to throw the food away, as these hairs do not compromise the nutritional or microbiological quality of the food.

I hope this information has provided you some peace of mind about the safety of the food in question. Of course, if you have any further questions or concerns, don’t hesitate to contact me.

Warm Regards,

Elyse
Customer Care
Champion Petfoods LP

• This reply was modified 6 years, 10 months ago by Cathy P.

[Cathy P]

Here is the serial numbers and expiration date on the bag:

3004120-70472
BB18 AUG 2018 23: 03BS

Hope that helps!

[Cathy P]

I just received my first bag of Acana Heritage Meats today from Chewy.com. Of course I fed it to my dog right away and he enjoyed every bits of it. I started to inspect and noticed tiny black hair or fibers on it. I googled “Hair in acana dog food” and it led me to this forum. The hairs in the kibbles are exactly as pictured from Noora K’s posting. I just emailed Acana with the issue so waiting on a response from them. I wanted to know if you guys kept the food, toss it out, or returned it to the vendor? Thanks!

[Author]

Posts