Yeah… I did get an email that said they would look into it in 3-5 business days, so I should hear back from them by tomorrow I believe.
This is what Jeffrey sent me on Saturday, Dec. 6th:
“Dear Aleksandra,
Thank you for your e-mail and for bringing this to our attention. I have taken the liberty of entering a customer complaint on your behalf. Your complaint will be addressed by a member of our Management Team within 3-5 business days, and you can expect a reply at that time.
We sincerely apologize for any inconvenience or frustration this may have caused you, and we appreciate the opportunity you have given us to set the matter right.
Sincerely,
Jeffrey
PetSmart Customer Care”
