A long time ago I had a job that made you pay for any mistakes you made accepting coupons. It is an illegal practice, but when you need a job and it’s the only one you have to pay the bills, what are you going to do until you can find another job.
I question anyone who does not allow me to use coupons so I can understand their policies, but I never push the issue. I have been in their shoes. With how they reacted to you and the comments they made, I would take a guess that Petsmart has a counseling policy in place to address employees who do not follow coupon policies. At this point I would hope they coach all their employees to be consistent because it does send mixed signals to customers. But, a complaint to that store manager probably will do nothing in regards to consistency; it sounds more of a district manager issue to me, IDK. Regardless, I can understand a person’s reaction when it comes to job security and I don’t want anyone to lose their job over a coupon, however there is no reason to be rude about it. Simply explaining their policies is sufficient.
