Hi Larisa, Shayne here from Ultimate Pet Nutrition. I’m really sorry to hear about your dog’s experience. I’m also sorry about the delay in our response to you. Due to the recent health conditions of the nation, our Customer Service centers have been experiencing major business changes. We apologize for the trouble and inconvenience you’ve experienced. Our team is doing our best to provide the best possible service to our customers while taking the proper social distancing precautions as instructed by the CDC and limiting the number of employees we have in the office. We sincerely appreciate your patience and understanding during this time. With that said, can you e-mail me directly at [email protected] so I can personally begin the refund process for you? I’ll keep a lookout for your e-mail and look forward to hearing from you.
