Hi Erin, Shayne here from Ultimate Pet Nutrition. Thank you so much for taking the time to leave a review. I’m really sorry to hear that your Golden Retriever started experiencing these symptoms a month in to taking Nutra Thrive. As with all products, we do understand that they may work well for some and not for others. I’d like to personally submit an Adverse Reactions Form for your dog’s experience so we can look into this right away. Please e-mail me at Shayne@ultimatepetnutrition.com with a few details and I can fill out that form. In addition, our 90-Day Money Back Guarantee is detailed in our Terms & Conditions on our website. It is typically industry standard to ask that our customers return the product that they would like refunded. I’m very sorry for the confusion and miscommunication. To resolve the issue, I’d like to issue you a full refund, without having to send anything back. Please e-mail me at the e-mail address listed above (shayne@ultimatepetnutrition.com) and I’ll begin the refund process right away. On behalf of everyone at Ultimate Pet Nutrition, I look forwarding to resolving this right away. I look forward to hearing from you.
2 months, 3 weeks ago
