Hi Gregory, I’m really sorry to hear that you are not seeing the improvement you expected to see in your pup. It is industry standard to request that our customers consult their pet’s veterinarian before starting any new supplement due to the fact that Ultimate Pet Nutrition’s Customer Service Team is not aware of pre-existing conditions, allergies, or other medications your pup may be taking. We do ask this as a precaution to ensure that Nutra Thrive does not interact with anything I mentioned above. I hope this clears up any confusion. I’d like to issue you a full refund… Just e-mail me at [email protected] and I’ll begin the refund process right away.
