I just tried to purchase some of Dr. Marty’s dog food from their website. Their website wrongfully declined my first credit card. I tried 2 additional credit cards, both of which were declined. All credit cards had more than enough available credit on them for the transactions. I contacted Dr. Marty’s and was first told that they could not find any transactions by my email address. I asked them to research the matter further with their “payment department,” and then was told they showed 4 declines, meaning I would not be getting any dog food I ordered. Knowing that my cards had plenty of credit on them, I then contacted the credit card companies and discovered to my shock that all of the transactions were approved. I then contacted Dr. Marty’s again, and was given entirely different information by a different person. They did not even have record of one of the credit card transactions I made even though I was given an approval code by that same credit card for the transaction. So now, I am forced to dispute all of these transactions, which is a huge inconvenience and probably means that I will have to have all new credit cards issued. I don’t know Dr. Marty’s is a fraud or whether it was some glitch in their website or what, but at a minimum, their record keeping is poor if they had no record of one of my transactions at all. After watching Dr. Marty’s video, I thought I was doing a good thing for my dogs, but three + hours into this fiasco, my advice is to steer clear. Judging from some of the other bad reviews I have read here, I am now just hoping I don’t end up with 4 bags of their food.
1 month, 2 weeks ago
