[Caroline C]

Looks like Chewy.com has finally decided to drop ACANA and Orijen foods. Thank goodness. My dog is in kidney failure due to ACANA’s Wild Atlantic dry kibble. Their fish based dog foods should all be recalled. I contacted Chewy.com in early June imploring them to do testing on their own of a specific lot, 3002505-62212. This is an email I received this morning from Chewy.com. The spin on it indicates that Champion Pet Foods is actually the one pulling the food from Chewy.com. Either way, it is a good thing for pets. ACANA and Orijen is poisoning our pets.
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I’m sorry to let you know that Champion Pet Foods, makers of Orijen and ACANA, will no longer be available at Chewy and will only be available while supplies last. Champion has decided to limit their distribution and will no longer service Chewy customers.
I am very disappointed by Champion’s decision to end their retail partnership with us because it greatly impacts you, our customer. Their business decision to limit distribution was clearly not in the best interest of customers like you, who have come to rely on Chewy to feed your furry family.
When I founded our company my mission was simple, deliver the highest quality products at the best prices and provide an unmatched customer experience. We have always put our customers and their pets at the center of everything we do. That’s why we have the most knowledgeable customer service representatives in the industry dedicated to providing best-in-class customer service and adding personal touches to online shopping with handwritten cards and hand-painted portraits of your pets.
It’s particularly upsetting that despite all of my company’s efforts and personal relationships throughout the years, Champion has decided that they will no longer service our customers.
I urge all customers who are affected by this to personally contact Champion directly to let them know you rely on the convenience of delivery and value the personalized service you receive from Chewy. Unfortunately, for many of you this decision will result in your inability to get these products in a convenient way. Please encourage Champion not to put their corporate interests above the interests of their customers and their pets.
Call
877-939-0006
Email
customerservice@championpetfoods.com
Post
https://www.facebook.com/ChampionPetfoods/
I know how important it is to choose the right food for your pet and our Customer Service Team is available 24/7/365 to answer any of your questions or to help you select from over 500 brands of top-rated natural, high-protein and grain-free foods.
Sincerely,
Ryan Cohen
Founder & CEO