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- This topic has 3 replies, 3 voices, and was last updated 4 years, 10 months ago by joanne l.
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Greg SMember
I have been using Solid Gold food for over 20 years. I was planning on switching my German Shepherd puppy from Wolf Cub to Wolf King. When I recently opened up my first bag of Wolf King I discovered contaminants and bugs in the food. I left 4 voicemails with no phone call back, and even left a voicemail for the president Bob Rubin. I did receive a rambling email that meant nothing to me and a replacement bag of their dog food. I simply wanted a dialogue about the Wolf King dog food to reassure me if this was safe for my dog to consume, and if they have had any previous complaints. I did not want a long cumbersome email that took more of my time to read than a 2 minute phone conversation. Has anyone else had problems with communication with Solid Gold? I will be ceasing to use Solid Gold due to the fact that they couldnāt take their time to return my phone call. They have lost a long term customer. Greg
pugmomsandyParticipantContamination can happen at many points during or after processing, at the distribution center and at the retail store. Have you tried to get a refund from the retail store and get another recipe from a different lot?
Greg SMemberI returned the food to point of purchase for refund. Solid Gold’s customer service is lacking, you do not have access to live customer service rep, nor do they call back. Inexcusable and main reason I’m discontinuing use of their food.
joanne lMemberI think that food is made by Diamond. I hear a lot of people don’t like Diamond.
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Recent Topics
-
Is playing toto lottery on the toto oh togel site safe?
by Gareth W
6 hours, 59 minutes ago
-
What is the definition of psychology in nursing?
by halenabob
19 hours, 26 minutes ago
-
can’t view Next level food Review
by mamba24
6 days, 8 hours ago
-
Food Recommendations
by Prism E
3 weeks, 2 days ago
-
What are the advantages of online family counseling services for families?
by whispered W
19 hours, 14 minutes ago
Recent Replies
- malomurd on ultimate solution
- malomurd on Feeding Behavior w/ 2+ Pets
- everinder G on What are the advantages of online family counseling services for families?
- Lia S on Looking for Advice (Topic 3)
- akhi14 on Probiotics and canine colitis
- hemac on Stella and chewys wild red raw kibble or open farm raw mix?
- Frederik on Something’s Wrong at Wellness or Amazon
- Heather Kingsley on Feeding Behavior w/ 2+ Pets
- Mark W on What are the advantages of online family counseling services for families?
- Foster W on Exams4sure’s Sharing and Visibility Architect Exam
- Feyd R on Chefpaw Opinions?
- Anna K on Can I find a dog who love video game?
- pet B on Lab with Food Allergies – Any Help is Appreciated!
- Carly H on Small Bits of Blood(?) In Dog’s Poop
- Carly H on Dream-bone treats anyone?