InkedMarie, I agree with not charging your card until it ships. These businesses that sell animal food need to realize that most of us don’t have a long backup supply, so if they tell us they are shipping, we are at the other end waiting! It would have been one thing if I had 4 small miniauture chihuahua’s to feed, but I have 4 over 70 lb. dogs that eat a lot every day. It was just worse because I was expecting it and then all the dang holidays interrupted shipping, so I thought that was the reason for the delay, not because they didn’t ship. I could have ordered from someone else and had more food here in two days if I’d only known, but they didn’t feel giving me a heads up any of it was important, I guess. I got an e-mail from the BBB last week that Ozbo had responded willing to give me my $4.95 shipping back and was shipping the food. I replied, I was out around $75 (probably more) in cost of having to feed raw food for those several days plus pay full price online from another site to get more food here quickly, so I wanted the bag at no charge AND the free shipping. They haven’t gotten back to me. Considering they were the ones that shorted my original order, lied about sending the missing bag and then hung up on me when I called mad because of the lack of caring attitude about it all. I’m not sure if I even want the food from them now, actually. I’m still just in shock about how awful they have been about all of this.
