[Kris A]

Exact same experience here. I have bought flea pills from them for rescues for several years. They sent me the wrong product that I paid $100 for. I emailed them to send correct product and an explanation of what happened. I also sent second email with copy of receipt and picture of what they sent. No reply, so I emailed next day asking for response, and a brief explanation of what had happened. The following day they responded and they that said they had not received the first two emails, and had no idea what I was taking about. So I again explained (third time) what had happened and said I would resend the first two emails. Then they emailed me back in caps to stop emailing them! They then emailed me again and said if I would send the first bottle back they would refund me only if it was unopened! I had told them repeatedly I did not even realize they had sent the wrong product until I opened it and the pills were different. Nope, no refund since the bottle was opened, but they would refund me 1/2! They pills they sent were only 20% the strength of what I had ordered, so no way is that fair! They are the rudest people I have ever dealt with, EVER

• This reply was modified 8 years, 11 months ago by Kris A.
• This reply was modified 8 years, 11 months ago by Kris A.
• This reply was modified 8 years, 11 months ago by Kris A.