[Cindy L]

Tommy T:

I wanted to address this mainly because of the date. What you are looking at is NOT an expiration date. It’s a Julian date and reflects the production date. The numbers are this:
01 is the batch that was produced that day. 2015 is the year it was produced. 350 is the day of the year that the product was produced. So what you received was produced in our first batch on Dec. 16, 2015.

What you were told about LickOchops is absolutely correct. In fact, we just did a video addressing this because the product gets very “jelly” in cold weather and is very watery in warm or hot weather, so your concern/question is common. This is why we sell this in a bottle (easy for liquid) and in a tube (easy for the “gel” in cool weather). We don’t add any emulsifiers or artificial, unneeded ingredients to keep this from happening. The ingredients are each there for a specific nutritional reason.

We do tell folks not to worry about Dinovite expiring because, being a small company, we make small batches of products and sell them very quickly. And we encourage all customers to purchase what is needed for 90 days/3 months. So, your products won’t expire, they will get used.

We also tell folks that Dinovite for Dogs has a shelf life of about a year if kept in a cool, dry place. It’s a whole food supplement, so think about it like food. You buy it fresh and eat it. Don’t leave it laying around in heat or humidity. We don’t add any artificial preservatives, colors, flavorings, etc.

All of our products are made at our single facility in Crittenden, KY from ingredients from the USA. Our facility is inspected by the FDA and our products are tested regularly by the state of KY. We’ve been doing the same thing, the same way since 2001.

I’d be happy to address your concerns personally if you would like to contact me at customersupport@dinovite.com with ATTN: Cindy in the subject line. We value our customers and truly care about your pets.

Blessings,
Cindy Lukacevic
Owner
Dinovite Inc.
http://www.dinovite.com
859-428-1000
customersupport@dinovite.com ATTN: Cindy

• This reply was modified 10 years, 2 months ago by Cindy L.