Customer service and quality of product has diminished as they have grown in recognition. At first, I didn’t have any issues with paying more than you should if the product worked. The last couple of orders however, the product has been sent after the expiration date. When I called their “poor” customer service, they tried to tell me the shipment I received was made only 3 days earlier. The date on the bottle of lick o chops was 01 2015 350. She tried to telling me it was the “chicken fat” causing the product to stay in a gelled state. The powder product actually stunk when I opened it. Tried returning it, they refused to accept it. After 3 years of using their product, I am currently looking at an alternative due to these issues. I hope you do not experience the same problems I had and their neglect for concern when they were contacted. I feel they will self destruct if they don’t change their customer service and ensure their products are safe and not expired. The last agent told me none of their products expire, it had to be me. This was after being a loyal customer of theirs for over 3 years. While I never review products or services, I had to make the exception on this one. Hope this helps. tbt
