[cindi S]

I believe Nutra Thrive is a scam. I ordered a 3 month supply and received it. Before my dog finished the first month supply another 3 month supply was billed and shipped to me. I called Ultimate Pet Nutrition and they told me another 3 month supply was autoshipped because I didn’t specify to ship every 3 months. Really, shouldn’t they know a 3 month supply means it lasts for 3 months and to ship 3 months out? There is no customer login so you are unable to manage orders. You must call or email them for everything. I asked them to cancel the auto 3 month order and of course I got a speech about how I could never purchase it for this price again. Mind you I spent $90+ for a 3 month supply so it wasn’t the deal of the day. I asked them if I could return the second shipment and they said I would have to do it at my expense. They wanted me to pay for something that was force billed and shipped to me. I still have the second three month shipment at home and want to return it at their expense. I never did receive a cancellation notice from them and had to contact them again today to ensure the order had been cancelled. I took screen shots of the online conversation as I don’t trust them. It ridiculous they set a 3 month order up to ship every month and then tell you it’s your fault for not opting out and they don’t provide a way for you to manage your account. I just want to return the product at their expense.