Hi everyone, I’m Shayne from Ultimate Pet Nutrition. I wanted to confirm that Christopher F. and I have communicated and resolved the issue by 1. Issuing a full refund of all orders and 2. Cancelling the optional Monthly Subscription Service. I have also personally submitted an Adverse Reactions Form to our Adverse Reactions Team so they are aware of the allergic reaction his pup experienced. In addition, one of our Customer Service Specialists reached out to Lura M. to resolve her issues as well. Laura, please let me know if you have any outstanding issues and I can assist you further. Our mission at Ultimate Pet Nutrition is to improve the health and happiness of pets everywhere, while providing top notch Customer Service. We work diligently to improve our processes and products, and we couldn’t do this without the valuable feedback of our customers. So I’m very grateful for all of your thorough feedback and I’m glad that we were able to resolve the issue. I also wanted to mention that we always suggest that our customers consult their pet’s primary Veterinarian prior to beginning any new supplement to ensure that it will be the right addition to their pet’s daily routine based on their health history. Just like a supplement for humans, we do understand that Nutra Thrive may work well for some and not for others. Please reach out to me at [email protected] if you ever have any questions, concerns, or suggestions.
