I have tried lots of different dog food and have made my own many times over the years. A friend of mine saw the video from Dr. Marty’s website and recommended I try some of the food. On the website it became very confusing and as I went through the ordering process I decided to back out and start over because of my confusion. What I did not realize is that once you put something in your shopping cart (even if you do not check out) at Dr. Marty’s website, you are charged for it (even if you think you put it back). I received emails verifying my orders but no amounts were posted. Then I received my C.C. bill, Holy Molely (not what I really said). Oh my, did I feel completely ripped off, at half price (according to the website) I was charged $26.95 a pound for this stuff! I mean who can afford this? I have three mid-size dogs and two are now thirteen and I had hoped the food would help with their health as they get older, but shoot I’ll go broke buying this sawdust (that just floats on the water it is suppose to be soaking in) as their regular food. They do love it and even Moses my 7 year old cat likes it. I called and gave the poor lady in customer service a terrible tongue lashing on what a rip off the company is and how totally cheated I felt, she was very nice and I felt bad because I am certain she has to listen to a lot of people calling that got tricked into buying some of Dr. Marty’s overpriced dog food. I can understand that freeze drying is expensive but $54.00 a pound? Come on Dr. Marty stop ripping people off, there is no reason to charge the amount of money you do and if you would please start using an honest approach with your website ordering system, and stop tricking people into buying your doggone dog food. Even though I do not know you personally, I will tell anyone and everyone how much I hated feeling cheated by you, your website, your company and your dog food. Every time (hear your name) or I open the remaining bags I have I will be thinking about my feelings of the unfair business practices that mislead me into my purchases of such expensive products. I think your system stinks but that is just my opinion after unknowingly being charged over $1,000.00 by your company. I pray that you are doing something good with all the money you must be receiving from the many customers who are simply looking for a healthy alternative for their best friends, you should be ashamed. I believe an honest person/company would be upfront and honest with their clients, just think how nice it would be to work for an honest and transparent company’s customer service?
Sincerely,
Mr. D
