Hi all! I’m Kat J, a Customer Advocate over here at Dr. Marty Pets. I wanted to take the time to thank you all for leaving us such valuable feedback about your dog’s experience with Nature’s Blend. As with all dog food, we do understand that some pups may enjoy Nature’s Blend and others may not. Which is why we wholeheartedly stand by our 90-Day Money Back Guarantee! Just shoot me an e-mail at [email protected] or give our Customer Service Team a call at 800-670-1839 and we can assist you with the refund process!
When you’re introducing your dog to a new food, like Nature’s Blend, we recommend that you follow these steps to ensure that your pup avoids any digestive upset or tummy trouble. Gradually transition your dog’s food by introducing Nature’s Blend over a period of 7-10 days. Start off by mixing a small amount of Nature’s Blend into the old food, and increase the amount of Nature’s Blend by a little everyday, while decreasing the amount of old food. Eventually, it will just be Nature’s Blend in your dog’s bowl! This method will help your pup avoid an upset stomach.
In addition, if you don’t want to completely transition your pup over to Nature’s Blend, we recommend using it as a topper for your dog’s food. This way, your dog is still receiving the nutrients they need.
If anyone is experiencing ordering issues, or if you have any questions about the ordering process, please don’t hesitate to reach out to me directly at [email protected]. Our products are typically shipped out within a day or two of the transaction, so it may be difficult to cancel the order right then and there. But we absolutely stand by our Money Back Guarantee. If you decide that you no longer want to have your pups try Nature’s Blend, please let me know and I can assist you with the refund process.
Thank you for all of the feedback! We are constantly looking for ways to improve our business, so I have taken note of your suggestions and concerns and will do our best to implement these in the future. I also look forward to answering any and all questions you may have regarding Dr. Marty Pets! Again, my e-mail is [email protected]. Take care!
