I ordered Dog food from your website and was mislead into purchasing 18 bags. I was charged two separate orders. The website is VERY Misleading. When I realized that I had been charged for 18 Bags I sent an email expressing my concern right away, 20 minutes after the order. It was 11pm CST.. I followed up this morning with a phone call to customer service and was told there was nothing they could do. I asked to speak with a supervisor and was told they were all busy??? Really? I was told someone would call me back. As of this email I am writing, still no call. When I explained what happened, she also told me this happens all the time… Oh Really? All the time… She also told me there was no way to cancel, that I would have to wait until I receive the product and then return it to get a refund. She also told me they couldn’t call the warehouse to cancel the order. This is totally unacceptable. I am writing you DR. Marty because it was your infomercial online that made me want to try the food. Your name is all over the site. Do you know what is happening with your online orders? Or is this just a product you sell with your name on it? Hope not! What is sad is that I have Two Shelties I was wanting to try it on them. But now, seeing how Your operation is run, I do not want to deal with you Poor customer service. Dr. Marty, I wanted to let you know what was going on. I called back for the third time and talked to a supervisor named Alicia. She basically told me there was nothing she could do. I would have to wait until they received back the food before any refunds would be honored. I also sent a copy of this email to Dr. Marty and have yet to receive a response.
Buyer Beware!
