Hi Pitlove – I’m not sure that the cans are being damaged or tainted during transport.
I always buy 3 cases each of Eagle Pack chicken, beef, and lamb (9 total) when I order from Chewy. On the last order (in the YouTube video) each of the cases of lamb had one or two popped top cans. The cans were completely undamaged – no dents or dings – so for there to be air in the cans indicates a processing problem somewhere during the canning. The beef and chicken formulas were both fine (except for a couple of dented cans).
On the previous order of 9 cases, again only the lamb formula was really strange looking. There were voids in the top of the food with greasy globs (when I called Eagle Pack I was told it was broth), and dried food around the edges of the void. Again, I suspect that the cans were either sitting open long enough for the food to dry before processing, or air was present in the cans after processing. I sent the following images to Eagle Pack and that was when I was told to contact Chewy if I wanted a refund.
https://ibb.co/m6DES8
https://ibb.co/bZTg78
https://ibb.co/j4JQZo
https://ibb.co/m8X8n8
https://ibb.co/mQpzuo
I can live with a few dented cans, especially since Chewy is always so understanding about refunding if the cans are badly damaged. But I can’t live with tainted/spoiled food that causes bloody diarrhea and vomiting in my female boxer, and liquid diarrhea in both of my boxers that takes a week to clear up, and I really think that Eagle Pack is responsible due to issues with their lamb formula canning process.
