Hi Junebugandmike
The issues that happened with your cases of cans actually is typically not the fault of the company at all. Cans tend to get damaged in transport from the canning facility to the warehouse or pet store. When I worked for an independent pet store we often got deliveries of cases of cans that were dented or had even “exploded” and we would have to return them to the distributor. It was obvious that it happened in transport because we could see that the cans had heavy boxes on top of them or had been smashed against the side of the truck.
Chewy should not having knowingly sold you dented cans that had popped lids or any other issues, so I would hope that they would refund your money.
1 month, 3 weeks ago
