Thank you so much Christina for the response. That exactly mirrors out situation. I contacted Earthborn and they said their ingredients had not changed recently, but as you said the food looks different (different color too). Below is their response. We stopped our dogs on it completely and have slowly introduced them back to it and they are doing okay now.
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Hello Dave,
We have not made any recent changes to the Earthborn Primitive Natural formula at this time.
Thank you for contacting us. We are sorry to hear that your pet is not feeling well. If you can supply me with the bag size and date code on the packaging, we can better investigate the issue. The date code will look something like this: 02/Feb/17 M-1 L-1 B-15 With that code, we can determine exactly when the food was manufactured and check manufacturing records and batch samples.
All of our products are 100% guaranteed, so you can return the food for a full refund or exchange. We want you to get a bag of food that you can feed.
We are truly sorry that you have had a less than perfect experience with our food.
Shawn H.
Customer Service
Earthborn Holistic
http://www.earthbornholisticpetfood.com/dog-food-formulas
Shawn H.
Consumer Affairs Coordinator
1 month, 3 weeks ago
