To those who are understandably upset about having to pay return shipping and not getting refunded for the shipping they’ve paid: I haven’t seen any product on any site that refunds initial shipping costs or pays for return shipping. That’s almost unheard of and not a realistic expectation. HOWEVER, that said, the reluctance to refund is inexcusable and does not speak well for the company.
If you have paid by credit card and kept a printed record of when you ordered, you can dispute the charge on your card. It may take awhile, but I have never failed to receive a refund on my card for a legitimate product return. If you have a record of your efforts to return (emails, phone date/results, etc.) the bank will refund and the company has no choice unless they can proved your claim is unreasonable.
Having read most of the posts here, I am not going to order Dinovite due to my 2-1/2 yr old Bishon/Shih Tzu mix’s history of digestive upsets. The problems I’m trying to stop are ear itching and butt scooting.
Thanks to everyone for their input. My husband, a PhD in chemistry, loved the comments on Dihydrogen Minoxide, aka H2O/water. That was priceless. And I’m glad someone explained diatomacious earth, a food grade harmless insecticide (except to the insects) which can be added to animal food and is good for them. In fact, it’s in many people-food boxes for various reasons and by various names (anti-caking agent usually). I’ve used it for years. The form used in pool filters is NOT food grade and will not work as an insecticide.
