[Saundra H]

Well the Merrick won’t work as I forgot my female basset won’t eat sweet potato. Back to the store again. In the meantime, my female got very sick and after a $312 vet visit, she has intestinal inflammation. They put her on anti diarrhea medicine and ID canned food for 5 days. No way am I giving her anymore of the Acana. I have to assume all of the stomach upsets over the past 2 months (which is the amount of time they have been eating Acana) have been a result of this food being stored improperly during shipment. I told the vet about the temperature requirements for the food and she was shocked. You try to give your pets the best and it backfires!

[Saundra H]

Hi, Patricia. My dogs never actually get sick, they just eat grass to calm their stomachs. So I think it is more of a sour stomach than an actual upset stomach. They are basset hounds and produce a lot of bile on empty stomachs so they are fed 3 times a day. I returned the Arcana and am going to transition them over to Merrick Grain Free Chicken and Sweet potato. I was telling my ex-husband about the temp requirements of 50 – 70° and he said in all his over 2,500,000 miles of driving semi delivering cross country he has never seen dog food delivered in a climate controlled truck. That there is no way it would be delivered in the summer and meet the 70° requirement. I voiced my concerns to Champion but they were not able to offer any assurances that these temperature requirements are being met.

[Saundra H]

Two bags last me 5 weeks, which is why I purchased two. I keep it in a sealed storage tote as well but I know there are times when it gets up in the low 80’s in the house if the humidity is low and the air is off. I am more concerned about how it is handled by the many hands it passes through before it gets to mine. Case in point, it is in the 90’s today and when I went to return the two bags, the pet food store had no air, it was broken. So obviously the dog food is not being stored properly. I told them the two bags I was returning had been in the heat for days but I am certain they will put them back on the shelf. I have no problem with the Acana brand, I agree it is exceptional dog food. But I think the temperature requirements are not realistic.

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