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  • in reply to: What's happening with Blue Buffalo Dry? #30901 Report Abuse

    This is what Blue came back with:

    Hi Christine,

    Thank you for contacting us. We are sorry that BLUE did not work out for your pet. When switching foods, there is always a possibility that the food will not agree with your pet or they may not like it. Which Wilderness formula were you feeding your dog? Wilderness is a higher protein and fat diet for active, sporting and working dogs. Due to the higher protein and fat, it is not always the best fit for some pets. Whenever you purchase BLUE it comes with a 100% satisfaction guarantee. If you find that BLUE is not a good fit for your pet, you can return the unused portion to the retailer for a full refund or exchange with your receipt.

    We do not have any current recalls. In the unfortunate event of a recall, we would work with each of our retailers to immediately remove affected product as well as post signage alerting consumers of a recall. In the case of our larger retailers, such as PetSmart and Petco, we are able to work with them in contacting customers that purchased a recalled product based on information obtained from their Pet Perks and PALS program. We would also post the most up-to-date information on our website as well as work with veterinary websites (such as Veterinary Information Network) to educate veterinarians across the country of the issue so that they can share it with their clients.

    We are aware of the postings and blogs that are unregulated. Unfortunately we can’t control what is posted in an online forum and unless the Pet Parent contacts us directly, we can’t investigate their claim fully. We always encourage pet parents to contact us if they feel there is an issue so that we can gather all of the product information for our QA Team and investigate. Product quality is our #1 priority. We have strict controls in place to make sure that our ingredients meet the highest quality standards.

    These controls include the following:

    Certificate of origin for all ingredients
    COA’s (certificates of analysis) on all our ingredients prior to accepting
    Testing of each ingredient for known toxins prior to accepting
    Testing during production to ensure that our formulas meet our nutritional specifications.
    Testing after production to ensure product stability and freshness.

    We use a government certified laboratory to test for normal analyticals, toxins, bacterial contamination, and spoilage.

    Please feel free to contact me with any further questions.

    Take care,

    Blue Buffalo Co.

    Yada yada yada

    in reply to: What's happening with Blue Buffalo Dry? #30237 Report Abuse

    First time here and thanks for having me. Purchased (dry pellets) Blue Buffalo several months ago and noticed that my Sheltie was getting sick once or twice a week in the morning then not eating till early afternoon. She’d drool first then vomit stomach fluids and sometimes the actual Blue Buffalo. This went on for months. Thought of all reasons why she was getting sick from low sugar levels to alergies. Tried feeding her treats at night to keep her belly full but that failed. The BB never crossed are minds as being the culprit because of its reputation. Just recently, my dog was getting sick every morning for a week straight…we finally took action. After feeding her the dry pellets from Blue Buffalo for months, we changed to a canned wet food. Miraculously she stopped getting sick. It has been 72 hours now. Wife googled Blue Buffalo and a whole page of articles populated about BB making dogs sick. She informed me and then I called the store that sold us this product then the BB headquarters. They did not pick up their phone in any department. The store that I spoke with claimed they knew nothing about the articles….you’d think they’d be aware because the multiple articles were from last March 2013. Were they protecting BB? All I know is, if I was selling food that was potentially getting pets sick, the product would be pulled immediately. We use a store swipe card everytime we buy product so maybe the seller would have looked up what we / everyone were buying and notified us about possible tainted food from BB? Waiting on BB to email us back so will check back later. Love my dog and it killed me seeing her vomotting every morning. Take her to a vet you say? Who can afford a vet these days? Or am I being obtuse. Happy Holidays!

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