This is what Blue came back with:
Hi Christine,
Thank you for contacting us. We are sorry that BLUE did not work out for your pet. When switching foods, there is always a possibility that the food will not agree with your pet or they may not like it. Which Wilderness formula were you feeding your dog? Wilderness is a higher protein and fat diet for active, sporting and working dogs. Due to the higher protein and fat, it is not always the best fit for some pets. Whenever you purchase BLUE it comes with a 100% satisfaction guarantee. If you find that BLUE is not a good fit for your pet, you can return the unused portion to the retailer for a full refund or exchange with your receipt.
We do not have any current recalls. In the unfortunate event of a recall, we would work with each of our retailers to immediately remove affected product as well as post signage alerting consumers of a recall. In the case of our larger retailers, such as PetSmart and Petco, we are able to work with them in contacting customers that purchased a recalled product based on information obtained from their Pet Perks and PALS program. We would also post the most up-to-date information on our website as well as work with veterinary websites (such as Veterinary Information Network) to educate veterinarians across the country of the issue so that they can share it with their clients.
We are aware of the postings and blogs that are unregulated. Unfortunately we can’t control what is posted in an online forum and unless the Pet Parent contacts us directly, we can’t investigate their claim fully. We always encourage pet parents to contact us if they feel there is an issue so that we can gather all of the product information for our QA Team and investigate. Product quality is our #1 priority. We have strict controls in place to make sure that our ingredients meet the highest quality standards.
These controls include the following:
Certificate of origin for all ingredients
COA’s (certificates of analysis) on all our ingredients prior to accepting
Testing of each ingredient for known toxins prior to accepting
Testing during production to ensure that our formulas meet our nutritional specifications.
Testing after production to ensure product stability and freshness.
We use a government certified laboratory to test for normal analyticals, toxins, bacterial contamination, and spoilage.
Please feel free to contact me with any further questions.
Take care,
Tracy
Blue Buffalo Co.
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