[Susan]

Hi, sorry for your loss, you say pup, how old was your pup? also what health condition did your pup have to be put on the Hills I/d wet tin food in the first place? An autopsy needs to be done on your pup so they can find out what caused the liver failure…but I have just read it was too late for an autopsy to be done… do you still have the can of food so you have the batch numbers….My boy was eating the Hills I/d Low Fat Restore GI wet tin food, last December/January, the first month his poos were firm poos, then after 1 month he had bad diarrhea, the vet or I couldn’t work out what was wrong, then I noticed there was clumps of boiled rice thru the new cans of I/d where the I/d cans I was feeding the month before didn’t have big clumps of boiled rice, the rice was grounded, I rung Hills up & the Hills lady said the I/d restore GI wet tin foods are made at 2 different plants & I must of bought the first I/d tins from 1 plant then the next month, I have bought another batch from the other plant & the mixer didn’t mix the rice thru properly & ground up the rice, that’s why I had big clumps in the new cans, she took down all the batch numbers & use by date of the tins I had left & she said these tins have just been made cause they had 18 months to be used by dates, then she said take back all the full & empty tins & Hills will refund all your money, I said, what about the clumps of rice in the tins, that are still for sale at the vets, the tins were half full of boiled rice she said one of their Reps will come & take them all…..
I think Hills just says whatever sounds good at the time, Hills have an answer for every question I’ve asked, like they are use to receiving complaints & trained in what to say. My boy has never done well on any of the Hills vet kibbles or vet wet tin foods…