Completely depends on the store. PetSmart and PetCo have barely been able to answer simple questions I’ve had, and I don’t ask anything crazy (arrogantly, I assume I know more than most of their floor staff so I don’t ask anything about manufacturing or other more difficult details-not necessarily right of me to assume) but things like “Kibble Size” shouldn’t be too off the wall.
As far as smaller stores-I do expect them to be able to answer manufacturing questions and the like, I don’t need much help, but certain things like that, kibble size, consistency of wet foods (that one really bugs me, when they cant answer me about chunky, shredded, pate, etc for cat foods) so having that information is good for staff to be able to answer. My biggest pet peeve is when they have outdated information about something. Again, this is usually me overhearing them speak to others, but it is hard for me to not jump in when it comes to outdated manufacturing knowledge, people who talk about protein levels incorrectly, comments about what is and isn’t good for dentals…
So again, depends what kind of store you work in, but up to date knowledge, and being able to answer questions about ingredients and style of the food-that’s all id be looking for if I didn’t already know the answers to
