[Naturella]

@Akari_32, I think you’re right, I may have to tell them the problems of messing with my stuff and then cancelling my order and what not, just cause it did shock me to no end she’destroy coupons before anything was done. And claim I didn’t have what I said I did.

@InkedMarie, also just waking up so let me try to explain coherently, lol.
Here is what I was prepared to do:

I had 4 $5-off any bag of Specialty Brand (Castor&Pollux, Wellness , and Nulo included in the list) dry dog or cat food (that said “not valid with any other offer”), and 4 Wellness manufacturer $7-off any bag of dry dog or cat food (that said “one per customer”) stacked together. I had 3 C&P manufacturer coupons (that said “one per customer”) for $5-off any bag of Organix or Ultramix, each stacked with the $5-off Petsmart specialty brand coupon mentioned above. I also had a Nulo manufacturer coupon for $3-off any 4.5lb bag of food that said nothing that I can remember, stacked with the $5-off Petsmart coupon mentioned above. I also had a ton of the Wellness manufacturer coupons for $2-off any wet food, that said “one per customer”.

When I went to the register I figured I’d split my order and do all the Wellness stuff first as I also had a Petland $10-off $25+ purchase that I was going to ask if they’d match, as well as a Petsmart receipt coupon for $5-off ANY $5+ purchase I would ask them to use if they wouldn’t match the Petland coupon. I had 4 bags, 6 cans, and 6 Petite Entrees of Wellness altogether. So after she scanned them all, I gave her the 8 total dry food coupons and 12 coupons for the wet food. She started looking at them antsily, scanning here and there, putting papers everywhere, and ripping the Petsmart $5-off specialty brand coupons as she went! Close to the end of the transaction she decided she would only take six of the wet food coupons, not 12, and that she would claim I only gave her 2 Petsmart coupons, not 4. Luckily, I found an extra one in my bag and gave it to her and she decided she wouldn’t take it, and that she couldn’t do this, wasn’t comfortable, etc. I asked her if she preferred to do separate transactions for each bag. If you know me, you’d know I am a very accommodating person, so I would do whatever they felt was better for them. Well, because I was there the day before and did basically the same thing, she assumed maybe that I’m trying to use coupons to “rob” their store, lol, so she decided that, as a manager, she couldn’t handle my coupons and didn’t want this checkout on her record, so she asked an assistant to come check me out and cancelled my order, wrote on my extra $5-off Petsmart coupon that I had 2 more, and got another lady over.

The new lady was very polite, so she started reading through the coupons and decided that I can only use ONE of each of the Wellness dry and wet food period, as it said “one per customer” on them, and she did let me use the $5-off Petsmart coupon with them. So first actual transaction was one bag and one can of Wellness with the 2 Wellness and 1 Petsmart coupons. Then I wanted to do a C&P bag, with a C&P coupon and a Petsmart coupon, but then the lady decided my C&P coupon wasn’t authentic cause it was printed off a printer, and the coupon said “reproduction of coupon forbidden” (as did the Wellness). I explained that I got it online and she said I can’t trust online coupons. Um, the Wellness coupons came online too! Hello! Very few places send actual coupons in this day and age! Either way, she wouldn’t take it, so I proceeded with one bag of Nulo with a Nulo coupon and a Petsmart coupon just fine.

At the other store I tried to do basically the same and see what happens and the lady there let me use one $7-off Wellness coupon, one $2-off wet Wellness coupon, and one Petsmart coupon together for a bag and a can of Wellness. Then she saw the Petsmart coupon said “not valid with other offers” so she wouldn’t combine it with anything anymore and I should’ve stopped shopping, but I was getting confused so I ended up with 2 bags of C&P at only $5-off and 2 more cans of Wellness with each transaction of a C&P bag, with the Wellness coupons for wet food applied.

Hope this makes it more clear… If anything, I’m not contesting coupon policy, just the very first lady ripping my stuff and lying about how many Petsmart coupons I had.

• This reply was modified 11 years ago by Naturella.