Personally, I wouldn’t rule out a brand simple because they had a recall. It’s the handling of the recall that’s important to me.
Now, if they’ve had a recall, failed to fix the problem properly and continued to have further recalls, then that’s a deal breaker for me. That’s Diamond’s MO.
Take for example, The Honest Kitchen. They had a single issue with parsley, issued a recall and were very straightforward about the matter. I have no issue with THK as a result. On the other hand, The Great Life refused to issue a recall and instead had a “silent recall,” simply to avoid having to remove the words, “Never Recalled,” from their product label. That’s a deal breaker, although they have truly never officially had a recall.
1 month, 2 weeks ago
