PS It’s too bad, but to get money back it is often necessary to be tenacious. I was. I just stayed at it and the Business Manager at the vet seemed to be the one with the power to DO SOMETHING. She knew I was not going away. She KNEW I had spent a lot of money there BECAUSE OF THE COLLAR! Not to mention angst and then the stress on the dog. You could perhaps ask for someone at the vet who could help you get your refund…. that the price of this collar was significantly MORE than the actual collar and you NEED your refund. Stay with it. You will get the refund if you don’t back down.
