OMG! I’m so thankful someone sent me this cos I thought I was the only one who had a TERRIBLE experience with her!!!
I also tried to find reviews on her but could not find and want to share my experience so that people stop giving her business. She is a terrible horrible person.
My dog has IBD and was diagnosed with Canine Kidney Disease (CKD) Stage 1 in 2022. Hence, I wanted to get a balanced homecooked recipe which would cater to her illnesses and yet still give her all the nutrients that she needed. My friends were the ones who recommended Cat Lane so I decided to give her a try.
Same as Samantha’s experience, at first, she was very nice and prompt. That changed quickly. On her website, she states that she doesn’t require you to be online at the same time as her (cos different countries, different timezones) but slowly, she blamed me for the slow progression of the formulation of the recipe being my fault as I wasn’t online at the same time with her. OK FINE. So we arranged for a day and time when we could be online together. 1st meeting, I waited and waited for her but she was absent. When I asked her why, she claimed ill health. OK FINE. We arrange for a 2nd meeting. 2nd meeting comes and goes, I waited and waited again for her but she was once again absent. This has already made me irate cos I am losing sleep just to wait up for her and I still have to go to work. This time, she claimed one of her pets passed away. OK FINE. We arrange for a 3rd meeting. 3rd meeting comes and goes again and guess who didn’t turn up? Absolutely fustrated now, I turn to her FB groups and questioned some of the group members if she always takes such a long time to reply them. WOW. Guess who showed up within minutes on FB to delete my comment and ban me from her FB groups? This time she claimed her cat passed away and that I was being horrible for questioning her absence and states that because of my “horrible” behaviour, she will end our business relationship and not give me my recipe, my recipe WHICH I PAID FOR. She also claimed that the money which I paid for is for her time.
This is what is written on her website: “You receive:
Five hours of my time devoted to whatever is required, usually recipes and adjustment; often, but not always, herbal support as well
A minimum of one therapeutic recipe, tailored to your dog’s nutrient requirements, as determined by the National Research Council’s Nutrient Requirements of Dogs (2006) but also geared to the specific needs of the condition(s) you are seeking help with. If your dog is able to tolerate a variety of foods, I endeavour to provide two – three recipes; this is usually possible but may not work for food intolerance and allergy, at least not in the early stages of dietary support.
A full, personalized herbal protocol to support your dog’s general wellbeing and address health challenges as indicated
General Dietary Guidelines containing Frequently Asked Questions (FAQs) and pointers on everything from cooking techniques, substitutions, individual foods and their nutrient profiles, managing the dietary transition, converting commonly used measurements, food storage and safety and much more
Follow up support up to a maximum of five hours, with affordable extensions if needed.”
Nowhere did I even receive FIVE HOURS OF HER TIME. Her emails to me are mostly 1-2 sentences and there are only about 20 or less emails. If you are telling me these emails equate to FIVE HOURS OF HER TIME, then I have no words to say. It takes me barely less than 2 minutes to write 2 sentences in an email.
Nowhere did I receive a recipe WHICH I PAID FOR.
Nowhere did I receive a herbal protocol WHICH I PAID FOR.
Also same as Samantha’s experience, Cat Lane comes across very offended in her email replies as if she has a God complex and everything she says is right, and we are all wrong. She was asking me to test out certain food items with my dog to see if my dog was allergic to them and they all unfortunately caused my dog to have allergies. I could sense through her emails, she was getting frustrated that my dog was allergic to so many food items. AS IF IT’S OUR FAULT?!?!?!
Even if her cat really died, which I doubt it, cos she has been using the “my pet passed away” excuse so many times, I’m sure she can fire off a quick email to let me know she couldn’t make it to the meeting right? But NO. She couldn’t. Yet she could IMMEDIATELY ban and delete my comment on FB on the very same day. That does not make any sense to me. How is this professional behaviour?!?!? If you cannot be professional about it, you have no business to call yourself a professional and run your own business. Also, it pisses me off to no end that she continues promoting her business and getting new customers when she does not even have time to handle her current customers. HOW IS THAT PROFESSIONAL?!?!?!?! If she’s really ill and struggling with her health, then she has no business getting new customers that she cannot handle.
I’m doing my very best to warn everybody about her. DO NOT LET THIS VILE PERSON CHEAT YOU OF YOUR MONEY.
