I submitted a 40lb over $300.00 order for the Maev Beef(only) formula on 12/8 unfortunately I had to make a correction to my address which prompted the platform to default to the “Variety” formula which includes chicken. My dog happens to be allergic to chicken so on 12/9 I contacted them via email and informed them of the issue and need for correction. I received an email response that the issue would be looked into. I received no response from Maev so I contacted them again on 12/11 and I was told the order had already shipped …so looks like my request was ignored by the initial Maev representative. I will be refusing the order and contacting my bank. Maev has zero customer service, no phone number, any no desire to do right by customers …even first time customers. I am astonished a business conducts themselves in such an arrogant manner right out the gates. Don’t be fooled by the marketing this company has not social media, few reviews, and is not transparent about their formula especially the proteins and how much organ meat is utilized which in higher quantities can be toxic. AVOID. I will be going back to Darwin’s.
1 month, 2 weeks ago
