Hi, Ron. Good luck on getting your return authorization. I waited the “48 hours” twice with no results. I finally called on a Saturday morning and spoke with a lady named Starr. She looked at my history and nothing had been noted regarding my requests for a return authorization. She told me to just write a note telling why I was returning the food, my name, order number, address, and to use my order number, hyphen, and the dollar amount I paid as my return authorization, like this: 123456789-125.85 Put the note inside the box with all the remaining food. Send it to: Dr. Marty Pet Foods, c/o Golden Bolt Fulfillment, 9371 Canoga Ave, Chatsworth, CA 91311. GET A TRACKING NUMBER. As I write this, it’s been only a week since I sent the dog food back, so I don’t yet have my refund showing up on my credit card. If I don’t receive it in a month, I’m going to go through my credit card to obtain the refund, and report Dr. Marty to the Better Business Bureau, both the local and national. I’ll also report it on this forum. Good luck to both of us. I’m signed up to be notified of follow-up replies via email, and I hope you are, too.
2 months, 3 weeks ago
