Hi Aimee,
As I’m sure you know, there is not a single chew on the market safe enough to give to a dog and walk away. Also the individual chewing habits of the dog plays a major role. Normally I would be inclined to agree with you, but this time I have to say I don’t. It was irresponsible for this women to buy an undersized chew for a dog of that size, not to mention it being a brachycephalic breed as well, and then turn her back to him while taking a 90 minute conference call. We can’t say what would have happened had she purchased the 7in or the 11in chew and watched her dog while he chewed it because that is not what happened. Would he still be alive? Maybe, maybe not as you suggested. But common sense would tell me not to give a small chew like that to either of my dogs, so either she had no common sense or was trying to save money or both.
Is there some fault on the company here? Yes, maybe. But simply saying the owner has no blame in this is simply promoting more events like this to occur.
