Hi aimee – thanks for sharing that experience with Small Batch. Sounds like you called a problem to their attention. Or, maybe they knew about it and were hoping it wouldn’t be noticed. At least they seem to be making changes to address the problem. Although I was a little surprised that in the reply to me they indicated it would be months before they have data available again.
I have to say that I’m getting worn down by my interactions with dog food manufacturers. Since I became intensely interested in the vitamin/mineral analysis information I sure have found a lot of anomalies in the online data, or what they provide when I request it. And sometimes when I call it to their attention I get a lame response that tells me the person doesn’t understand the data and has no intention of following up on it. So, they become another company that I won’t buy from.
It also bothers me when I see that the online data never changes. When I first started looking at it I assumed that companies would be retesting every few months, or even every year, and then update what is online. But I’m realizing now that I had unrealistic expectations.
From what I’ve seen in my reviews of Steve’s online data in the last couple months, it seems that they are at least keeping the online data current. And, when I ask questions I get an immediate response from someone who actually seems interested in the problem. I just hope that continues. I don’t want to be disappointed again. 🙁
Is there a company that you have decided you have great confidence in – overall and in regards to the integrity of their analysis data?
