Hello Diane. Thank you for sharing your story. I would like to apologize again for the experience you had on your first phone call with our customer service. This is not representative of our team. I am glad that your second phone call went much better, as we are always happy to help you in any way we can. Again, as a courtesy, I would like to offer you a full refund for your purchase without any need for return. Please email me at [email protected] so that I may get started promptly on the refund and confirmation of your cancellation.
