Hi everyone! I’m Kat, a customer advocate from Dr. Marty Pets. Thank you all for taking the time to leave such valuable feedback regarding your Dr. Marty Pets experience. We work diligently to ensure that each customer has an overall seamless and positive experience when purchasing from us, so I was upset to read a few reviews about those who experienced some difficulty when purchasing from our site. I would like to personally resolve each of these issues. Please e-mail me directly at [email protected] so I can look into them right away. We would absolutely never want a customer to receive more product than they had purchased originally, so I’ll l do everything I can to rectify this situation and issue you full refunds. We would also never want our customers to experience a frustrating transaction, so I would love to discuss each of your individual experiences so that we can further improve the Dr. Marty Pets experience. We pride ourselves in being a reputable company that creates high-quality pet food to ensure that your pets are living their healthiest, happiest lives possible, and we wouldn’t be able to do this without your valuable feedback. I would also like to mention that our Customer Service Department is reachable by phone and they can assist with ordering over the phone if this is your preferred method of ordering. You can call them at (800)-670-1839. Please e-mail me at [email protected] so that I can assist each of you individually. I look forward to hearing from you and making this right!
