Nylabone Dog Chews Recall

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April 22, 2015 — Nylabone Products of Neptune, NJ is recalling one lot of its Puppy Starter Kit dog chews because they have the potential to be contaminated with Salmonella.

Nylabone Puppy Starter Kit Recall

What’s Being Recalled?

The recalled Puppy Starter Kit consists of one lot of dog chews that were distributed nationwide, to Canada and through one domestic online mail order facility.

The recalled product comes in a 1.69 ounce package marked with Lot #21935 and UPC 0-18214-81291-3 and with an expiration date of 3/22/18.

This information is stamped on the back of the package as in the following image:

Nylabone Puppy Starter Kit Recall Label

What Caused the Recall?

The potential for contamination was noted after routine testing by the company revealed the presence of Salmonella. No illnesses have been reported to date in connection with this problem.

About Salmonella

Salmonella can affect animals ingesting the product and there is risk to humans from handling contaminated products, especially if they have not thoroughly washed their hands after having contact with the products or any surfaces exposed to these products.

Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever.

Rarely, Salmonella can result in more serious ailments, including arterial infections, endocarditis, arthritis, muscle pain, eye irritation and urinary tract symptoms.

Consumers exhibiting these signs after having contact with this product should contact their healthcare providers.

Pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever and vomiting. Some pets will have only decreased appetite, fever and abdominal pain.

Infected but otherwise healthy pets can be carriers and infect other animals or humans. If your pet has consumed the recalled product and has these symptoms, please contact your veterinarian.

What to Do?

Consumers who have purchased the affected product should discontinue use of the chews and may return the unused portion to the place of purchase for a full refund.

Those with questions may contact the company at 855-273-7527, Monday through Friday from 8 am – 5 pm Central time. After hours and weekend calls are covered by a third-party poison control center.

U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to http://www.fda.gov/petfoodcomplaints.

Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.

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  • Earnie Todd

    Robert Cheers to you!!! Loose stool diarrhea for more than a day…. my Mom taught me this remedy owning my 1st dog…Saved me lots of $$ before letting them dehydrate then going to Vet. mine was skinless boneless chicken breasts pounded flat boil 20 mins and brown rice then there reg dog food after stool hardens. But again Roberts way is 100% right Cheers again mate 🙂

  • MaryK

    Deer antlers are expensive but are great for dogs! Too much protein for puppies though. It can cause diarrhea.

  • Jeremy

    And they didn’t 7 months ago when this was posted, however they were held by a capitol investment group before Purina bought them out. I have a feeling that a lot of the more holistic and natural pet foods will be bought out by the larger companies in the near future the same way that a lot of the natural and organic human food companies have been purchased by corporations but retained the smaller natural name instead of being directly affiliated with the corporate identity. This way the corporations will not lose out so much of the market share as people move to wanting to feed healthier and more natural foods to their pets. I can’t imagine that Purina would spend all that money to buy them out and then change the ingredients so much that people stop feeding it, that would defeat the purpose of buying them out. Only time will tell in the long run I guess 🙂

  • Dee

    Purina now owns Merrick.

  • Alison

    So sorry for the loss of your puppy.

    I wouldn’t feed anything milk bone to my pets even if it was free. There was just a recall not to long ago for small pieces of metal being found in milk bone treats, plus they are basically wheat, corn and by product. I have been feeding frozen raw bones for my dogs entire life. In all 6 years I have never had any problems, there are different types of raw bone consumable ones and weight bearing recreational bones. Vets know little on animal nutrition besides what there are told from companies like Science diet and Purina. I understand your issue with raw bones though after your experience. There are lots and lots of other much higher quality treats and chews out there. Also cooked bones are much much more prone to splintering then raw bones unless they are boiled to the point of being mush. Please never feed your dog a boiled bone. There are lots of excellent forums and product reviews out there to help you decide on chews and treats.

  • Crazy4dogs

    Oh, that’s so sad! :'(

  • Robert

    So wrong.

  • Robert

    ???????

  • Stacy

    LOL. Ok. Well you must not read much? Or know many other people with dogs? I don’t work for any of these companies.

  • Robert

    U must work for them to say that. I read NOTHING GOOD ABOUT NYLABONES ———-except for you.

  • HappyTails

    No,unfortunately,I did not call them.I just tried via email to get ahold of them.Glad to hear they answer calls though,guess I should have tried that back when I had problems with their WEF.Oh well,it’s water under the bridge now 🙂

  • HappyTails

    Yes,that was about a year ago or so,I switched them off of WEF and put them on Earthborn,they’ve been doing well on it up until last week,bought some new bags and they got sick almost immediately from them. We are trying Wellness Simple now,aside from more voluminous stool than usual they seem to be doing well with the transition. Fingers crossed it works out 🙂

  • HappyTails

    That’s okay,no worries 🙂

  • Stacy

    You assume my dog ate chicken based food? He has only ever eaten their salmon and rice formula for sensitive skin and stomachs as he is a sharpei with very sensitive skin/ environmental allergies. My initial comment was exactly my situation and experience with Merrick. The initial bags of Merrick food my dog went through were fine, but a brand new bag, the first meal made him impossibly ill! I would take multiple veterinarian opinions over yours. You are entitled to your opinion of the company and I am entitled to mine. We don’t have to agree, but I’m not the only one who has had a poor experience with Merrick. Dehydration is what made my dog too weak to walk. He threw up so much in the 24 hours after eating his first meal from that bag. Seeing as how he hadn’t been exposed to anything else other than this singular bag of Merrick food, I, and his veterinarians, and Amazon were all in agreement that the bag of food was the likely source. The rude customer service for Merrick is enough reason to never recommend or purchase their products. I am glad you have been so fortunate to never have your dog eat tainted food. I have been giving my dogs Purina Pro Plan for 5 years and they’re all doing wonderfully. Don’t lecture me about making what you deem “inaccurate statements.” Feed your dogs whatever you’d like!

    Before you throw shade back saying I don’t know how to handle or take care of my dog, he is monitored 24 hours a day. Nothing dangerous is kept within reach. He has no unsafe toys and is not destructive. He doesn’t go to places with strange dogs/people. His vaccinations are all perfectly up to date and always have been. He is kept on strict medication routines (heart, fleas/tick prevention, allergies). His ears are cleaned four times a week, and I even brush his teeth with a real toothbrush and dog toothpaste every single day. He doesn’t have arthritis or cancer or diabetes etc. he was tested for various conditions when he took ill, so 100% I believe that this singular bag of Merrick food could have caused serious harm to my dog.

    I will bash any company who values money instead of listening to the distraught customer. I wasn’t demanding money back. I was asking if they would look into the bag, or if they’d like me to send the food to them to be tested and I was basically laughed at. “All we can do is give you a coupon! Cuz maybe your dog doesn’t do well with duck?!” What a cop out! He had already been on it for a while! I switched to their product because it would supposedly make his allergies easier to manage. I spent so much time agonizing over which food to switch him to! And he loved it, and then it suddenly made him incredibly sick. I’m just saying, they really should take this seriously. They really just didn’t care, and that’s my “beef” with Merrick.

  • aimee

    I’ve never been able to bring myself to buy Merrick. Their quality control has always made me uneasy.

  • Shawna

    Yep, that’s it. Thank you!

  • el doctor

    BG = Before Grain

  • Shawna

    Please elaborate. It’s pretty easy to throw out smack. Give us some reasons to take your comment serious.

  • Shawna

    It seems some people who actually making a living at this would disagree with you Eric. Dr. Meg Smart, who is independent of any kibble manufacturer, as just one example is a vet and veterinary nutritionist and taught veterinary nutrition for over 30 years. When it comes to picking a kibble she writes this

    “If you wish to feed a commercial diet find a company that is small, family owned and accountable.” http://petnutritionbysmart.blogspot.com/2012/07/practical-advise-on-feeding-your-dog.html
    Do you think Dr. Smart got sucked in by all the “propaganda”? Do you think she’s not smart enough to know the difference? Just curious.

  • Shawna

    I quit using Merrick kibble when they did away with the — oh shoot, can’t remember the name now but they were black bags. Two of the three bags of new product I’ve bought had an off smell. I do still used the Merrick canned products.

  • Shawna

    That could be but the point still applies. Garth Merrick made that comment in 2004 and Susan reported it in an article written in 2008. The food may not be made any longer but Garth opposing prohibition of SMR’s when the food WAS made and sold makes sense.

    I’m certainly not advocating for the use of SMR’s or for lower quality foods, just saying that when I researched it I was using Merrick foods and I was satisfied enough that these SMR’s were not being used in the high end Merrick brands to continue using them.

  • Crazy4dogs

    I know, and completely agree! I can’t believe that they do, but they probably have a following of customers that still want those products just as people still swear by Dog Chow, Kibbles & Bits, Beneful and Ol’ Roy, among others. Hopefully that market segment will continue to shrink, but I’m afraid those customers in really tight budget constraints that don’t research will still be there. 🙁

  • Bobby dog

    Hi C4D:
    Although I am aware some pet food companies make different grades of pet food, it still always surprises me. Mid-Western (Earthborn, Sportmix) makes Nunn-Better, KLN (Nutrisource, Pure Vita, Natural Planet Organics) makes Tuffy’s Dog Food, Texas Farm Products (Precise) makes Star Pro, PMI (Infinia, Exclusive) makes Red Flannel, Ainsworth (Back to Basics) makes Dad’s, Kent (by Nature) makes Blue Seal dog food, and I am sure many, many more companies make different grades of food too.

  • Crazy4dogs

    Did you try calling Merrick? I’ve done it several times with questions/concerns. They answer immediately and have offered answers and replaced items (via coupons for free cans) that I was unhappy with (apple seeds in a canned formula). A few years ago, when I needed info on phosphorus levels, they spent a lot of time getting me all of the numbers. I’ve always gotten great customer service on the phone calls.

  • DogFoodie

    That was you! I had completely forgotten about that until you mentioned it. That was a while ago. They never responded at all, huh. Hmm.

  • Crazy4dogs

    Hi Shawna,
    I don’t think this food is even around anymore. It’s not available on Sam’s Club website and several customer comments starting in August 2010 were requesting to bring the food back. According to Merrick’s website timeline it was sold @ Sam’s Club starting in 1992.
    I can’t really find any info on Beef’n More (or any other spelling version of it) other than archived or nonexistent links, so I think it’s gone.
    A lot of manufacturers had some pretty crappy food in addition to really good ones. It seems many are phasing out the crap in favor of better product since that’s the way consumer sentiment is going.

  • Crazy4dogs

    Sorry HappyTails, I thought you were the one who was feeding Pro Plan instead of Merrick. It was Stacy.

  • HappyTails

    I haven’t seen it at Walmart as of lately,but I do recall seeing it at Sam’s Club a few months ago.

  • HappyTails

    Unfortunately,it doesn’t surprise me,can’t trust Purina as far as you can throw them.

  • HappyTails

    Same here,I’ve been so tempted lately to try Merrick again,as my dogs are running out of foods they can eat without getting sick or reacting to,but I manage not to give into temptation,Lol. I also find it concerning that they never responded to the emails I sent about the foreign objects protruding out of the kibble in the Whole Earth Farms bags I bought or the rotten/rancid smell that was coming from the kibble.

  • Shawna

    Beef ‘N More — that is the name of the Merrick food with horrible ingredients.

    https://inventively.com/search/trademarks/owner/Beef%20'n%20More,%20Ltd.

  • Shawna

    In addition to the Merrick branded foods, one of the Merrick family members makes a LOW quality line of foods that could definitely have 4D beef in it as it had ingredients like beef and bone meal in it (it’s been about four or five years since I researched this so forgetting the specifics). This lower quality food is sold at WalMart (or was when I was researching this).

  • Crazy4dogs

    This is an older finding as well. You do realize the Pro Plan was found to test positive for pentobarbital in 2000?

    http://truthaboutpetfood.com/purina-warns-pet-owners-to-avoid-junk-food/

    FDA Link:

    http://www.fda.gov/aboutfda/centersoffices/officeoffoods/cvm/cvmfoiaelectronicreadingroom/ucm129135.htm

  • Crazy4dogs

    I honestly think we’d all be better off if we forced our lawmakers to pass a law requiring human grade quality mandatory for all pet food.

    I remember that Merrick had a problem with the treats which caused them to irradiate. I couldn’t get the Susan Thixton link to work, but found a link with her letter regarding it:

    http://www.catster.com/forums/Food_and_nutrition/thread/704883

    I can’t find any more recent information on it, so I’m not sure if they’ve stopped.

  • DogFoodie

    I steer clear of them too for the same reason.

    http://www.fda.gov/ICECI/EnforcementActions/WarningLetters/ucm217086.htm

  • HappyTails

    Just a little food for thought,I realize the article is old but I still find it concerning. The letter from Merrick’s owner starts in the 6th paragraph. http://truthaboutpetfood.com/how-the-largest-beef-recall-in-history-effects-pet-owners/

  • HappyTails

    Just a little food for thought,the article below(although old) is concerning to me,and one(among other) reasons I do not feed Merrick. The sixth paragraph is where the letter from Merrick’s owner comes in. http://truthaboutpetfood.com/how-the-largest-beef-recall-in-history-effects-pet-owners/.

  • Crazy4dogs

    Stacy, I am so sorry that your dog got sick from the Merrick, but in my entire life of owning and fostering dogs, I have never seen a dog lame on one leg from a food. While Merrick duck and sweet potato might not have been the right food for your dog, you are bashing a very reputable company with what seems to be unrealistic problems. If you dog is used to a chicken based food, that was probably the gastrointestinal issue. If you like and are happy with Pro Plan, that’s great, but please don’t bash a reputable company and make innacurate statements. I use many Merrick products and have never had a problem in over 18 years.

  • Crazy4dogs

    Do you understand the meaning of propaganda? Here’s the definition:

    http://www.merriam-webster.com/dictionary/propaganda

    Would Purina, Iams, Science Diet and Royal Canin having feeding programs for veterinary students, sponsoring dog show events, dog breeders and having feeding programs for veterinary staffs be considered progaganda?

  • Crazy4dogs

    Have you ever actually read the ingredient panel of Science Diet? The vet formulas are even worse.

  • Shawna

    “properly sourced ingredients” – corn gluten meal = oxymoron

  • Hater & Molly’s Mom

    There is no best part of science diet! It’s full of unhealthy fillers. Not to mention its way over priced. For the same money you can get a much better quality of kibble, without all those fillers.

  • Crazy4dogs

    As opposed to Purina?

  • Stacy

    Ok Robert, whatever, you’re entitled to your opinion. My dog is really in great shape! He loves his food and his vet(s) are all happy with it too. Purina Pro Plan works great for him. Glad you found something you’re comfortable with that works for your animals, too.

  • ERIC GROSS

    I agree Stacy all of these companies like merrick are all propaganda

  • ERIC GROSS

    Funny you say that all of these fly by night grain free companies are nothing but a waste of money propaganda and the biggest scam out there

  • ERIC GROSS

    Science diet is Quality properly sourced ingredients & proven nutrition for over 80 years and the best part it,s 100% AMERICAN MADE!!!

  • DeLaney

    Thanks Robert – firm stool. Just saw your comment and already did what you suggested, but thanks any way. Good Memorial Day to you
    We’ve got to get educated about what we give our pups/kids.

  • Robert

    purina= corporate slim balls!
    go to: Dog Food Advisor

  • Robert

    boil chicken breast 20 mins & give her rice with it. will rid the diarrhea.

  • Robert

    i know of a puppy who died from nylabone!

  • Robert

    try deer antlers!

  • Robert

    the corporate slim ball factor. be an educated consumer.

  • Robert

    Give him chicken breast (boil 20 mins.) & rice (this grain is good) & he’ll get rid of the diarrhea.
    Bad to have diarrhea a mo.!

  • Eric

    I will never give my dog a nylabone again! these bones are suppose to be durable but my 5lb Chihuahua bit off some pieces and it almost killed her. 4 huge pieces were lodged in her stomach and intestines! She got severely dehydrated and had to have emergency surgery! Watch out nylabones are dangerouis!!!!!!

  • Crazy4dogs

    I’m not a Milk Bone fan and I’m not convinced on the advice of boiling a ham bone, but I’m sorry for your loss of your puppy. Good luck with you new puppy!

  • Deanne

    I found this out the hard way. I didn’t use this brand but I got my puppy some raw bones and he used to eat them up. One day he got really lathargic and wouldn’t eat, play, move etc. I took him to the vet and they told me it is the worst this to give them the raw bones if I had to or wanted to give them bones to boil a ham and then boil the bone from the ham to make it soft and give them that, because the raw bones splinter off and get stuck. Later that night my puppy passed away it was so hard and it broke my heart. Now I don’t give any raw bones. The vet said he only recommends anything Milk Bone brand. So that’s what I do now with my new puppy cause I definitely couldn’t handle it if anything ever happened again to one of my animals.

  • DeLaney

    I have two 6 month old German shepherds so I bought two puppy starters. Lily did not care for them she’d rather have her ball, but Major loved them and he has had diarrhea for a month. Did not keep the pkging so no idea when they expired. Anyone know when they were on the shelf?? Phone # given doesn’t work! We’ve gone thru a couple sets of pills & he’s getting b12 shots now (3 of them). Then this alert came out so the vet decided to put him on Primor. Major has finally had a firm bowel movement this past Saturday. have no idea what helped him along, but the vet bills were not in the budget.

  • Jeremy

    Merrick is actually a great brand and one company I trust, just because it didn’t work for your dog doesn’t mean it won’t work for other dogs. Not every food works for every dog, and honestly Purina pro-plan is one food I would never feed to any animal, it’s kind of junk food and you never know where they get their ingredients. At least Merrick guarantees that nothing in their food comes from China and you’ll never get that from Purina.

  • Crazy4dogs

    I was under the same impression about raw bones, but apparently they can. I tried the nylabones once years ago and found that as the dogs chewed them they got very sharp edges which caused the dog’s gums to bleed so I haven’t used them since

  • More Cow Bell

    Yikes. I didn’t realize raw bones splintered – thought it was only if they were cooked. Sorry you went through that. But also be careful with these Nyla bones splintering. There are some incidences of them also causing injury in this manner. Do you have access to antlers? Theyre a good, natural alternative to Nylas.

  • Crazy4dogs

    Ouch! Did you try bully sticks or tendons as a more natural option? They might work.

  • laurieangel64 .

    i agree with you,mostly.there are however,there are some dogs,like one of mine,who you cant give the raw bones to.was using them for my 2 pets and had to stop and get the giant nylabone because 1 of them was chewing the raw bone in a way he was getting bone shards and splinters.leaving bloody gums and cuts inside his mouth.and they were quality raw bones from healthy pet center,a small independant pet wellness store.was sad,as i had to stop 4 both of the dogs,couldnt give to 1 and not the other

  • More Cow Bell

    Why are people are still buying this synthetic crap and letting their dogs chew on it? Is absolutely beyond me! Raw bones with some meat left on is the best way to help your puppy’s teeth shed and keeps them clean. As long as we keep buying this crap, they’ll keep pumping it out for us to give to our pets to consume.

  • Adam

    If I bought this last September was that before they got contaminated? Could salmonella have caused my dog’s UTI?

  • Crazy4dogs

    Poor baby. I hope she’s better soon. If not, see your vet.

  • Brittney

    My 4 year old female bloodhound was soo disgustingly sick with Diarrhea that I had to make a run to the store for pee pads. I’m thankful that I didn’t give her any pepto because then the infection would have stayed in her system longer. I don’t know if it is related to this particular nylabone, but it seems awfully coincidental that this happened. I will let you guys know if I figure out which treat made her sooo sick. (Not to offend anyone, but I have never ever seen stuff shoot out of any dog the way this did. Good luck everyone, xoxo to your pups)

  • Stacy

    I would never recommend Merrick products to any dog owner. As a newly opened bag of their duck and sweet potato dry food made my dog extremely ill within hours and lame in one leg for a few days and Merrick didn’t feel it warranted any looking into because not enough people reported it. The retailer I bought it from pulled it from their shelves until they could get ahold of someone at Merrick. Merrick offered me a coupon…yeah, like I’d want that. My vet told me to switch back to Purina Pro Plan because he has never had an issue with it.

    Also, I don’t use Nylabone edibles but there is NOTHING wrong with using the standard Nylabone toys. My dogs overall health and teeth are doing great.

  • DogFoodie

    LOL!! Stick around. Levity is always welcome and appreciated!

  • Dog_Obsessed

    Thanks! I know it is only the puppy kit right now, but these recalls have a tendency to expand, as Crazy4Cats mentioned below. If it was only the edible product that was being reviewed, then it would be less likely to expand to the non-edible products.

  • Brenda

    It is ONLY the PUPPY KIT

  • Patricia Larnaitis Spofford

    2 of the white ones we still have, and have had for a few months. The others are gone. We had to throw out the light tan one, she ate threw it. None of us have been sick, and we’ve handled them as well. if I just recently purchased they would have been in the garbage.

  • Debbie DiFrancesco

    throw them out… its not worth the deaath of anyones pet

  • Dog_Obsessed

    Was it just the edible product that was recalled? We don’t use the edible ones for Lily, and we don’t have this product, but we do use the non-edible dental bones.

  • haloween

    Don’t buy your dog or cats these treats/food from wall mart and drug stores and dollar stores or that are made overseas that is like a slow death the food has chemicals and fillers in them. There are Great treats for dogs and cats that are healthy and have no chemicals and Have No recalls. Look up Fromm and Merrick and Orijen they Are the Best and Healthy foods for dogs and cats, Yes they are more expensive but it pays for it’s self as it made from fresh meat [human grade] and veggies plus it has herbs that are really helpful for the system of your dog or cat. I found that my cat and dogs eat Less and are Full and 100% more satisfied , they are a God send for them.

  • Pattie Furlotte

    I bought my puppy a “Puppy Nylabone” in a one pack (not the three pack as shown) but it is the same kind of bone. Does anyone know if these are recalled as well. I threw the packaging out and the number listed above for questions and concerns is not in service. TIA

  • Thanks for all you do for dogs and dog lovers. I will quote this post on my Dog Leader Mysteries blog. My WordPress blog pals liked being introduced to your Website and service to pets.

  • Rollin on

    Thanks, I thought it fit perfectly for comments.

  • DogFoodie

    Oh my gosh! Your avatar is the funniest thing I’ve seen today! : )

  • Rollin on

    Thanks for the info.

  • Rollin on

    They don’t really care. I don’t buy anything like that. It’s actually targeted towards the owner, the dog doesn’t need them. Watchout, there are many products on the market that can hurt your pet. Check out WEB MD or this site, they have a great section on all pets.

  • Crazy4cats

    I would say it is a possibility. I wouldn’t trust any of the Nylabone Chews for a while. Often other recalls come out on different products after the first one. I’d hold off!!!

  • Melissa

    Same with my dog! Vomiting and peeing blood! He has a urinary tract infection they said. Same symptoms of salmonella. Call nylabone!! They should foot your vet bills!

  • Melissa

    The brown one on the left got my dog sick! When I called to report it, the people at nylabone were extremely rude to me and tried to make it seem like I was confused. What am I confused about? Days after my dog had the bone he’s vomiting and peeing blood! I’ll never use their products again!

  • Patricia Larnaitis Spofford

    Nice they give an expiration date, but not when the lots were manufactured. We had 2 packs of these, and we didn’t keep the packaging.

  • Bernie

    Be so careful with chew bones, especially if your dog’s a fast eater. I lost a wonderful friend due to a blocked intestine. It was a large chunk of a “digestible” chew bone.

  • Sara Ashley Addis

    I just bought these for my puppy not to long ago. And he chewed up the dark bone and ate it! Next thing I know… He was throwing up the next 24hrs- 7 times! Took him to vet and thy diagnosed him with an intestinal infection….. Wonder if it was because of the nylabone!

  • gwwilliams

    Is there a possibility that larger sizes could also be affected?