Kong Aussie Sticks Recall

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September 25, 2014 – Kong Aussie Sticks dog treats have been quietly recalled by the product manufacturer, JAKKS Pacific of Walnut, California due to possible contamination with mold.

Kong Aussie Sticks Small Package

The products being recalled have the following item numbers:

  • Item 75559
  • Item 75560

And these “Best Before” dates:

  • 1/30/16
  • 1/31/16

According to a JAKKS Pacific company spokesperson:

“The products were not dried properly so a small percentage of finished goods have gone moldy.

“Majority of the product is fine, and the mold was caught at our DC, but some product may have made it to PetSmart so we are recalling all the product at PetSmart and destroying all the product we have at our DC.”

Where Was the Product Sold?

According to a letter obtained from JAKKS Pacific and forwarded by Kong to The Dog Food Advisor, the recalled product was sold only at PetSmart.

No further store location, online sales or other distribution details have been provided by either company.

Silent Recall?

We are troubled by the covert nature and lack of transparency exhibited by both companies associated with this particular event.

Obtaining confirmation and collecting details about this recall were especially challenging. Apparently, the companies only notified PetSmart and relevant distribution centers.1

And as far as we can tell, neither has made any effort to post a public notice.

What to Do?

According to JAKKS Pacific in that same email, the “product can be returned to PetSmart for a full refund.”

Just the same, here are the customer service contact numbers for the two companies:

You may contact JAKKS Pacific at 877-875-2557, Monday through Friday from 7:30 am to 5:00 pm PT. Kong can be reached at 303-216-2626.

U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to http://www.fda.gov/petfoodcomplaints.

Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.

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Footnotes

  1. We are assuming that the abbreviation “DC” in a forwarded email denotes “distribution center”
  • Cheryl Forbes

    Well our dog was never crated and went for 5 walks a day.

  • di from Oregon

    Aaawwhhh, darling, we had Tri Color Std Collies for years, so smart, loyal, personable, protective neat dogs. Wanted a collie because of Lassie when growing up, but the fur is tough to maintain on a large dog. We keep lacy trimmed accept for top knot and tail, she has mostly a poodle body shape and very smart. So sad she is sickly. Working on the solution best I can.

  • theBCnut

    Border Collie nut!!!!!! I have 2, will get a third in the next couple years, and wish I could have 6. They are the coolest dogs, even though they are known for neurosis, OCD, and other “issues.”

  • di from Oregon

    Wow, thx BC. Looking this up for our Lacy Doodle. Curios to know what BC nut stands for, giggle.

  • theBCnut

    The tests for food allergies are notoriously unreliable. They are known to give both false negative and false positive responses. The best way to figure out what a dog is reacting to is to put them on an elimination diet. You start by giving them one protein and one carb source that they have never had before, like pork and sweet potatos. This should clear up any reactions that are occuring within about 10 weeks. Then you start adding in one more food for a few weeks to see if they start reacting. If they do, you go back to the original two until all reactions clear again and try again with a new food. It does not matter in the short term that you are feeding an unbalanced diet, just like it doesn’t harm people if you don’t balance your diet all the time. I started out with an idea of where I wanted to go(recipe) and those were the foods I tried first. I have a couple books with recipes for dog food and Dogaware dot com has some recipes. If you are interested Dr Karen Becker’s book “Real Food for Healthy Dogs and Cats” is a great book and Steve Brown’s “Unlocking the Canine Ancestral Diet” is also good.

  • di from Oregon

    OMGosh! So we’re feeding her chicken that we stew plain and stewed hamburger which she is not wild about. Sure would like to know your recipe for your homemade. The test reommended to us was a swab test, Vets never heard of it.

  • ninammam

    Shared!

  • Dori

    It is the same thing. Allergies are autoimmune illnesses so you and your vet are saying the same thing just putting it differently.

  • Lets Get The Word Out!!!

  • theBCnut

    Allergies are an autoimmune disease, so it may be both. My dog reacts to chicken, many grains, tomato, and flax seed, so it has taken quite a while to figure out which dog foods worked for him. The best thing I ever did was to start making homemade food for him. It was so much easier to control the ingredients and figure out what he was reacting to that way. Now I know of about 7 different kibbles that don’t have his triggers in them and that he does well on to use along with the food I make.

  • Bob K

    A big reason for kidney issues is owners that keep their dogs crated and untoileted for hours at a time while they are at work. 8+ hours 5 day in a row it too long to hold it.

  • di from Oregon

    My dog has food allergies we think, but her vet thinks she has an autoimmune disease making her itch. Don’t know which it is for sure yet.

  • theBCnut

    My vet hands out the Science Diet dental treats. Of course they have a bunch of ingredients that my dog can’t have. And wouldn’t you know it, they smell like Heaven to him, so he snatches them up. I had the vet print in large letters and highlight at the top of every page of his chart that he has food allergies. Now, they even try to be aware of the ingredients in chewable meds for him.

  • Cheryl Forbes

    We lost a dog due to kidney failure he was only 6. Our recent rescue dog doesn’t get store bought treats.

  • di from Oregon

    Yeah, she’s been sick, too, so no treats is what I say, but you can’t believe how in this little town they are trying to hand them to her. Going to be more diligent about this.

  • Dori

    Agree with 4FF. Always make it very clear to everyone that they are not to give your pets any treats whatsoever without asking your permission first so that you can check to see what it is. This is a big huge no no. You would never allow anyone to give your toddlers treats without them asking you first, it’s the same rule for your pets.

  • Christine Daley

    I stay away from this type of treat for my pups but they do like treats. I use natures variety grain free biscuits in all flavors that they love. Also a few nice holistic biscuits out there by natures variety prairie line and Cinnabon biscuits by solid gold!!

  • Claire Talltree

    I had purchased some of these… they not only were moldy, but buggy! I threw them away last week. Ew. No more store-bought treats for my dogs… I’m making my own from now on.

  • di from Oregon

    They should, huh?

  • 4FootedFoodie

    At my vet’s office, no one will give either of my dogs a treat without quite obviously asking permission to do so first. The primary treats they use are dehydrated beef liver which my dogs are good with. I hope people always ask permission to give your dogs treats, too.

  • di from Oregon

    Thank you so much, we don’t give our Labradoodle treats for this very reason, but many businesses where we go give her treats, even the vet.

  • Monica

    I rely on this website so much. I really appreciate having this resource to go to in such a difficult world for our animals. Thank You for all that you do.

  • Mindy Bailey

    Hi I also wanted to make people aware that it’s not just the Aussie treats that have mold. I purchased Farmers Basket Beef Burgers from PetsMart as well and they were moldy. The item number was 12814 and the expiration date was 6/9/2016. I called Kong customer service and they said someone from JAKKS would return my call but they never did. Beware there seems to be an issue with more of their products.

  • Susan Husney Gray

    Thank you. What a wonderful service you provide.

  • [email protected]

    SHARED!!! Thank you for posting to help save goggies from the dangers in the store!!! BOL BOL BOL!!! <3

  • Roaring_Blossoms

    Thank you for all that you do to get recall and safety information out there for us! You are actively helping to save the lives of the animals that we love and your consistently excellent work is deeply appreciated.

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