September 25, 2014 – Kong Aussie Sticks dog treats have been quietly recalled by the product manufacturer, JAKKS Pacific of Walnut, California due to possible contamination with mold.
The products being recalled have the following item numbers:
- Item 75559
- Item 75560
And these “Best Before” dates:
According to a JAKKS Pacific company spokesperson:
“The products were not dried properly so a small percentage of finished goods have gone moldy.
“Majority of the product is fine, and the mold was caught at our DC, but some product may have made it to PetSmart so we are recalling all the product at PetSmart and destroying all the product we have at our DC.”
Where Was the Product Sold?
According to a letter obtained from JAKKS Pacific and forwarded by Kong to The Dog Food Advisor, the recalled product was sold only at PetSmart.
No further store location, online sales or other distribution details have been provided by either company.
We are troubled by the covert nature and lack of transparency exhibited by both companies associated with this particular event.
Obtaining confirmation and collecting details about this recall were especially challenging. Apparently, the companies only notified PetSmart and relevant distribution centers.1
And as far as we can tell, neither has made any effort to post a public notice.
What to Do?
According to JAKKS Pacific in that same email, the “product can be returned to PetSmart for a full refund.”
Just the same, here are the customer service contact numbers for the two companies:
You may contact JAKKS Pacific at 877-875-2557, Monday through Friday from 7:30 am to 5:00 pm PT. Kong can be reached at 303-216-2626.
U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.
Or go to http://www.fda.gov/petfoodcomplaints.
Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.
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- We are assuming that the abbreviation “DC” in a forwarded email denotes “distribution center” ↩