Hill’s Science Diet Dog Food Market Withdrawal of November 2015

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November 28, 2015 — According to a notice posted at PetSmart retail stores, Hill’s Pet Nutrition is conducting a voluntary market withdrawal of some of its canned dog foods for reasons unknown.

The following photograph of this announcement was captured at a PetSmart retail location in ******, Florida.[November 28, 2015]

Hill's Science Diet Canned Dog Food Withdrawal

What’s Being Withdrawn?

The following product lines are affected by this event:

  • Science Diet Dog Adult Perfect Weight
    12.8 oz
    SKU 5210092
    UPC 5274229750
    All Date Codes/All Best Before Dates
  • Ideal Balance Slim & Healthy Chicken
    12.8 oz
    SKU 5210280
    UPC 5274230770
    All Date Codes/All Best Before Dates
  • Science Diet Dog Small & Toy Adult Beef Entrée
    5.8 oz.
    SKU 5092280
    UPC 5274249660
    All Date Codes/All Best Before Dates
  • Science Diet Dog Small & Toy Mature Beef Entrée
    5.8 oz
    SKU 5092282
    UPC 5274249680
    All Date Codes/All Best Before Dates
  • Science Diet Dog Adult Beef Entrée
    13 oz.
    SKU 5117274
    UPC 5274270390
    All Date Codes/All Best Before Dates
  • Science Diet Dog Adult Beef & Chicken Entrée
    13 oz.
    SKU 5117273
    UPC 5274270400
    All Date Codes/All Best Before Dates
  • Science Diet Dog Mature Beef Entrée
    13 oz.
    SKU 5117275
    UPC 5274270560
    All Date Codes/All Best Before Dates

What Is a Market Withdrawal?

A market withdrawal is different than a product recall.

According to the Food and Drug Administration:

Market withdrawal: occurs when a product has a minor violation that would not be subject to FDA legal action.

The firm removes the product from the market or corrects the violation.

For example, a product removed from the market due to tampering, without evidence of manufacturing or distribution problems, would be a market withdrawal.

We have been unable to determine the reason for this action. Or to verify the authenticity of the posted noticed.

For this reason, no further information is available at this time.

What to Do?

For questions, please contact Hill’s Science Diet Customer Service at 800-445-5777 from 8 am to 5 pm CST, Monday through Friday.

U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to http://www.fda.gov/petfoodcomplaints.

Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.

Get Dog Food Recall Alerts by Email

Get free dog food recall alerts sent to you by email. Subscribe to The Dog Food Advisor’s recall notification list.

  • Amateria

    Anything to make them number 1, because the billions they make isn’t enough…

    I just don’t get some corporations or the people in them, my dad even told me about some guy on Foxtel that his dad left him like 50 billion and he continues to ask for more.

  • Pitlove

    Hi Kim-

    I do not see that happening in the near or distant future. Hill’s theraputic diets are a staple in the veterinary medicine field.

    If anything they are being more pushed out by Royal Canin as some of their theraputic diets out perform Hill’s in clinical trials.

  • Amateria

    Blue Buffalo already has a prescription line as of last year maybe even longer I don’t keep tabs on that.

    To me at least their better in some ways than hills and make more natural prescription foods, but if blue was available here I would never buy from them too many problems.

    http://bluebuffalo.com/natural-veterinary-diet/

  • Kim33

    I was told they were replacing Hill’s Science Diet with Blue Buffalo,BB is even making a prescription line of dog food.I hope not BB is awful!!!!!

  • Jeanine Gendron Gawthrope

    I’m in MA. I dropped my sensitive system dog off at the kennel for a 2 week! stay. I told them I’d be right back because I had to go get canned sensitive system food. There are only 2 companies that sell the sensitive system canned. Science Diet and Pro Plan. (I know, but he’s fine on ProPlan) I got there and there were NO cans. I called another Petsmart -No cans. I called PetCo -No cans. A local independent store told me that both companies were back ordered and no one had any. Great! 2 wks in a kennel for a scheduled vacation. If I was home I’d cook him chicken and rice until the cans came in. Ugh! I got him the salmon and other fish types in Nutro and other brands and crossed my fingers. Two days into vacation, you guessed it. I got a call from the kennel. He was sick. They worked it out. It cost me lots for a vet visit plus prescription meds plus the boarding! Now when I got I went to Petsmart. The cans were in but they gave me a coupon for their brand of sensitive system food that they will be selling when Science Diet removes their food from the shelves. But they only have dry. They won’t have caned until they develop canned food. Double Ugh!!

  • Jill

    I was told by PetCo in Newport Beach, CA that Hills Ideal Balance was down grading to using less quality ingredients and then going forward was going to be mass produced and going to be sold at Walmart for a lower price point with lower quality. Petco stated that they were pulling it from the shelves for a quality issue.

  • Scott

    I work for Pet Supermarket and when we were told to remove these certain SKU’s they said it was due to the cans not having the correct labels. Example: The Beef and Chicken entree could actually have had the Turkey entree inside the can…. That was the only issue. Not a big deal.

  • mahoraner niall

    “i cook with corn meal for human food”
    that is because humans are meant to eat grains. dogs are not

  • K9Jeeper

    If we can figure out a (secure) way to get your address to me, I can send you some coupons.

  • jsthib

    today, worker at local petco told me where there were empty spaces on shelves, that Hill’s had pulled them and none had come in yesterday’s delivery. he said that no reason was given for the withdrawal

  • theBCnut

    That’s not true. If something is found in the food, the company can recall before the FDA goes through all the steps they have to take to do a mandatory recall. This is a voluntary recall and it’s common.

  • Erin

    No food that has been proven to have something in it that would harm a pet is allowed to have a voluntary recall lol

  • Erin

    It’s not the food, and if this has been happening for days you BETTER take your dog to the vet. You’re poor dog!

  • TTeddy

    Dogs and cats are not meant to eat corn… umm, they’re not meant to eat kibble either. Dang!

  • TTeddy

    lol

  • TTeddy

    Not all raw cow bones are fine. They are one of the hardest bones you could give them. They can fracture and wear down their teeth. They are fine for a recreational bone, but not to eat

  • TTeddy

    And asking the right people can be helpful. Asking here, I wouldn’t!

  • TTeddy

    Too much calcium is all bad too. Your pet can eat bones too you know?. Yes they can really

  • TTeddy

    If one feeds real food, one shouldn’t need a synthetic supplement

  • Tony R

    My dog has done exceptionally well on Science Diet kibbles and canned food. Her previous food caused her to have lots of gas issues and stinky as all get out when she passed it. She also had issues of when she would throw up because of her sinuses, the food would be soured.

    No such issues with Science Diet products.

  • Tony R

    I know. I was just saying that I didn’t expect him to say anything against his company.

  • Norton Murkley

    Two workers at Petco gave me different answers. One said it was poisoned and another said it was a mislabeling issue. Also was told food would be back on shelves by Christmas. Who knows what is true.

  • Pitlove

    Didn’t say that, just answered your question.

  • Tony R

    So automatically he wouldnt say anything against his company right?

  • K9Jeeper

    Is this a new food for her? What were you feeding her before the switch? Did you gradually transition from your old food to the Hill’s?

  • DogFoodie

    Just curious…, what is the “roll,” to which you’re referring?

  • TTeddy

    Just because a dog vomit’s, doesn’t necessarily mean it’s a consequence of what they ate the night before. What else are you feeding? I wouldn’t advise feeding any roll. These have very little nutrients and can be toxic. Chicken stock? This is usually VERY salty which can cause vomiting. Kibble, salty chicken stock and roll? What kind of diet is this. How old is your dog? What protein are you feeding, if any?

  • TTeddy

    What else do you feed her? How old is she?

  • Some food was definitely taken off the shelves and discarded, at least by PetSmart (Science Diet Perfect Weight). The question is, if it is of perfect quality, why wasn’t it donated to shelters and pet food pantries? Rhetorical question–the answer is that that’s just how Corporate America works.

  • samsid

    http://www.askavetquestion.com/nutrition/corn

    Or better yet, read “Feed Your Pet Right: The Authoritative Guide to Feeding Your Dog and Cat” by Marion Nestle, Ph.D., M.P.H., and Malden C. Nesheim, Ph.D.

    I cook with corn meal for human food.

    Without science and relying only on “common sense” or popular thought, we would still think the earth was flat and was the center of the universe.

    Just moments ago, I bought 7 new cans of Hills Science Diet Perfect Weight from Petsmart. It has a new label and is now 13 oz.

  • mahoraner niall

    when i google it it brings me right to a purina article about corn, and of course they are going to make it sound good, because its in 95% of their products!

  • K9Jeeper

    I can’t win here. Nothing I say (or write) is ever going to be believed. Some of you folks are just so overly-suspicious, it just isn’t worth my time anymore. Printing issues happen all the time. It is REALLY that simple.

  • Pitlove

    The 2 beef varities that are mentioned are the only ones that we carry at the small pet store I work for and we’ve had them for a while. I asked you further down if we did not need to remove them from the shelves like we did. We still have them in the back room waiting to here from Hill’s as to what needs to be done with them. Any insight?

  • Storm’s Mom

    “It means that Hill’s withdrew some of its canned products” – you can’t withdraw something that, as you have also claimed, never made it to market in the first place. Either there was a “market withdrawal” or there wasn’t. You can’t argue it both ways (well, you can, but one way is obviously not the truth). In the absence of any official word from the company, this is just going around and around in circles, so I’m going to step out of the circle now.

  • Storm’s Mom

    I get that.. what I am asking..and what you aren’t answering.. is why did all product that HAD been delivered get taken off the shelves??? ALL Best Before dates were indicated by the company to be affected.. why?!

  • K9Jeeper

    AGAIN, some product was not delivered to stores.

  • K9Jeeper

    NO!!!!!!!!!!!!!! No one “ran out” of anything. The products were NOT DELIVERED to any stores

  • K9Jeeper

    No it certainly does not. It means that Hill’s withdrew some of its canned products because some of the labels had incorrect nutritional information. So, in turn, those specific products didn’t make it to store shelves and THUS it became an out of stock (shortage) issue. The complaints came in from customers who usually buy those specific products but could not find them in stock. Since the company removed those effected cans from circulation, that is what all this uproar is over. The problem has (since) been remedied so this “dramatic controversy” is now over. Printing problems happen all the time. The companies that choose to be proactive are to be commended.

  • Storm’s Mom

    Are you asking us to believe that all of these PetSmart and Petco stores (and independent pet food stores that carried these products) ran out of the same varieties of the same food at the same time (within a day of each other), thus causing this simultaneous “shortage” at all these stores… just because new product wasn’t released on time?! The product that was already on the shelves was removed from the shelves, it didn’t sell out. The question remains as to why the product that was on the shelves when this notice came out was removed from the shelves.

  • K9Jeeper

    RAW cow bones are fine. Any bones that are baked or cooked run the risk of becoming brittle and splintering. And Chicken bones (in any manner) are not safe due to splintering.

  • K9Jeeper

    Wow. It really was as simple as a shortage because they didn’t want to release product with erroneous information on the cans. So they held those products from being distributed. But there are those who choose hysteria over common sense rationale.

  • DogFoodie

    Thank you! Yes, that’s what I meant!

    I agree; to me, it’s sneaky and that makes me suspicious. I felt the same when Great Life did it several years ago. I considered some of their products, but their silent recall stuck with me and I always ended up ruling them out as a result.

  • theBCnut

    That’s exactly how I see this issue.

  • Storm’s Mom

    But the cans that were already on store shelves were also removed. Not all PetSmart and Petco stores suddenly ran out of the same varieties of the same food at the exact same time. Is that what you’re asking people to believe?!

    Since when is asking for the truth from a company “hysterical”?

  • Linda Clark

    I wanted to check here for dog food recalls because twice lately my Shih Tzu had stomach cramping and diarrhea soon after eating the Hill’s Science Diet Adult beef and chicken. After an 45 minutes of walking around with her stopping every few feet to squat, she decided to come in the house. She stopped a few times not sure she wanted in. We only made it in the garage when she vomited twice. I check the UPC code and it is on the list. I wonder if she needs to go the vet? A few days ago this same thing happened. At the time I didn’t relate it to the dog food. Both times it was less than an hour that she got sick.

  • Storm’s Mom

    You mean “there’s NO obligation for the manufacturer to disclose the information”? 🙂 The fact that they haven’t is the most troubling for me, actually, which leads me to believe they had more to hide (or enough that if they did disclose the reason, it would be disturbing) rather than less.

  • DogFoodie

    But, we may never actually know what the reason behind the withdrawal since there’s obligation for the manufacturer to disclose that information – which is also evidenced by the fact that they haven’t yet.

  • K9Jeeper

    Or it could be a prime example of people getting far too emotional over a simple printing issue.

  • DogFoodie

    Both are actually voluntary. A voluntary withdrawal is simply a more “secretive” way of recalling the product without having to admit the actual nature of the problem. Great Life did it not too long ago, simply so they could continue to say, “Never recalled.”

  • K9Jeeper

    Thank you.

  • Pitlove

    He is a rep for Hill’s.

  • Tony R

    We are supposed to take YOUR word? WHO are you?

  • Tony R

    Well then you need to talk to them. I am just passing on what I was told. I was also told they had no idea when the situation would be rectified.

  • Pitlove

    I think you have wrong information. Plastic in the cans would have resulted in a recall, which this is not.

  • K9Jeeper

    I repeated what was told to all of us. The cans never made it to store shelves so there was a shortage. That was the basis of the complaints. Shoppers could not find their particular product. And it was not because of plastic – it was really as simple as inaccurate labeling. Wow… hysterical much?

  • K9Jeeper

    Right so only THAT particular manager has his (or her) finger on the pulse of reality? Get real. That assertion is nothing but conjecture and libelous at best.

  • K9Jeeper

    Not only is that not true, it borders on libelous.

  • Dori

    Thank you Tony R. I think the stories that were bouncing around just didn’t make any sense at least not to me and some others. The manager at your local Pet Smart appears to be making some sense out of the situation and I thank you for sharing it with us.

  • Tony R

    The manager at our local Pet Smart told us that the product was removed from shelves because plastic had been found in the food and had gotten into it before the cans were sealed.

  • Tony R

    The manager at the Pet Smart we shop at told us the removed product had gotten plastic in the food before being sealed in the cans.

  • Tony R

    The manager at our Pet Smart said the ones “removed” from shelves were done so because plastic was found in them.

  • Brandie Froberg

    I just talked to my dog food rep from Banfield and she read the email to me from hills. This issue was in the label. Someone was putting the wrong label on the wrong foods. It’s involved dog and cat food so they pulled the ones involved to correct the issue.

  • Sandy

    Be careful with store bought chicken stock, most have onion which can be bad for dogs.

  • Dori

    I hadn’t realized that K9Jeeper was a rep until a moment ago. I couldn’t figure out why a regular disinterested consumer was so adamantly defending this voluntary recall. As you mentioned elsewhere, if it never made it to the shelves than why is it that so many stores had to pull their stock.

  • Dori

    Ahhhh. I get it now. I just realized that you work for Hills or Science Diet. This is the first time that I noticed it. Thanks for letting us know.

  • Dori

    If they never made it to the store shelves than how is there a “withdrawal” from the stores that carried the specific lot numbers of cans?

  • Dori

    C4C. Yep! Totally agree with you more often than not!

  • Dori

    Very well said Storm’s Mom. I was trying to figure out how to word my thoughts but you did it for me.

  • Bobby dog

    Hi samsid:
    I also called the 800 number provided on the notice when this was posted on DFA. I feed Slim & Healthy to my dog also. I received the same info you did which conflicts with most comments on this thread. I will stick with the info that comes directly from Hills. If I have any other questions I will contact them again.

  • Bobby dog

    Ha Ha! 😉

  • Storm’s Mom

    What else would you expect a rep to say?! ..particularly in the absence of any information about the actual cause of the “market withdrawal”

  • Storm’s Mom

    Except a reason IS known: ALL Date Codes and Best Before product have been taken off the market. It’s not that the products have been “sold out”, as could be implied by that notice (which the company would probably love to have people assume). Instead, the issue is an “oops” (at best) by the company that resulted in a “market withdrawal” that rendered the product “out of stock”. Obviously, a “market withdrawal” automatically makes the inventory “out of stock”, but any info about the event that precedes the “out of stock” – the market withdrawal – is absent from the notice.

  • samsid

    Capitalism does not mean no quality. Capitalists have pets, children and family too. Actually can’t believe this needs to be pointed out. I take it you only work for a non-profit. Without a profit, there wouldn’t be product for very long.

  • samsid

    Based on my experience with Science Diet, it has been great for my pets. From time to time, my dog and cats have needed a few of the Science Diet prescription foods to help them out of illnesses, after other foods failed to help. Currently my dog is doing great on the Science Diet Perfect Weight food. There is too much misinformation about pet food on the internet where hysteria and belief-based opinions are substituted for science and fact-based reasoning.

  • samsid

    There can be many reasons why an item is out of stock; listing an item as out of stock simply implies that an item is out of stock. No reason is given so one shouldn’t assume a reason.

  • samsid

    I spoke to a rep as well and she said the food was perfectly fine and was not the issue but the system she was using did not tell her what the issue was; however it did report that the food will be available again in December.

  • samsid

    Petsmart is saying it was withdrawn. Petco says it is out of stock. A rep on this board says it is a labeling issue, that the cans were pulled until corrected labels could be supplied. On other message boards/blogs, some vet workers are saying the same; that they were given corrected labels to apply to their inventory. Label mistakes do happen in the food industry from time to time. I fed my dog the remaining cans of Science Diet Perfect Weight without issue after calling Hills directly. The call taker said the food itself was fine and had no issues; whatever system she was using did not tell her what the exact issue was but she said these cans will be back on shelves shortly.

  • Crazy4cats

    Now I see why it’s best for the reps not to communicate on a public forum! LOL!

  • Jeanine Schaefer

    You don’t voluntarily withdraw product, because of a shortage of product……something is fishy….

  • samsid

    The FDA is charged with ensuring that pet food is safe and properly labeled. The AAFCO itself has no regulatory authority but the FDA is a member of the AAFCO board. I can understand wanting clarification about why the food was withdrawn, especially if a dog has food allergies.

    I buy the Perfect Weight for my dog and one of my cats, found the sign at my local Petsmart and then called Hills to find out if it was safe to feed my dog the remaining cans that I had purchased the week before. The call taker said the food itself was fine but she did not know the reason why it was withdrawn. Given that my dog had no issue with the cans I had already fed her, I fed her the remaining cans without issue.

    Off-hand I do not know the FDA requirements for handling a mislabeled can of dog food, but if the cans were never sold to consumers, perhaps Petsmart’s handling of the situation is causing the hysteria. Petsmart does like to push the Blue product line.

    Having said all that, there is way too much misinformation about pet food on the internet. My dog has done great on this food so far and has been eating it for several months. In the past, I feel like I bought every over-priced, gluten-free, grain-free, high-quality pet food for my dog and cats only to see them either hate it, get sick from it or one cat nearly dying from eating one of these “highly regarded on the internet blogs” cat foods. At this point, I’m sticking with the tried and true for my dog and cats and avoiding the “yuppie” brands completely. One of my cats will only eat grocery store cat foods and she has thrived on it, my other cat will eat anything including the dog food. Go figure. As for raw food, my pets are domesticated animals that have evolved over time and are not out in the wild. My dog is not a wolf and my cats are not lions.

    For anyone wanting to learn more about dog and cat food from a few pet nutrition experts with appropriate academic credentials, I suggest reading “Feed Your Pet Right: The Authoritative Guide to Feeding Your Dog and Cat”.

  • Susan Pane

    Yes. My vet recommends Hill’s because of their strict quality controls, unlike other brands that do not make special prescription foods.

  • Susan Pane

    I’ve been feeding my shih tzu Crafted beef and she loves it. Maybe a little too much!

  • Jeanine Schaefer

    yes, your point?

  • Storm’s Mom

    It doesn’t make sense for there to be a “market withdrawal” if the products never made it to market. In other words, they wouldn’t have had a “market withdrawal” if what you are saying is true. ALL Date Codes and Best Before dates were withdrawn ..there wouldn’t been no reason to withdraw them if they weren’t part of the problem.

  • K9Jeeper

    As far as additives go, sometimes I use a FreshPet or Natural Balance food roll and grate it over their kibble. Sometimes I use organic chicken stock warmed up a bit. In either case, using any additives changes the balance of the nutrition.

  • Jeanine Schaefer

    NO, I did NOT mean AAFCO. I MEANT the FOOD AND DRUG ADMINISTRATION, (FDA), and YES, when my dogs have dairy & turkey ALLERGIES, there IS a reason to get UPSET, ALMOST all is NOT all. ONE can is enough to hurt my dogs. Your nonchalant there is no reason to worry attitude is WHY customers LEAVE, and WHY customers WORRY in the first place!

    “The Federal Food, Drug and Cosmetic Act requires that pet foods, like
    human foods, be pure and wholesome, contain no harmful or deleterious
    substances, and be truthfully labeled.” ”
    A pet food may be considered misbranded if it contains any statement on
    the label which is false or misleading; does not contain an ingredient
    statement; does not contain the name of the food and proper
    identification of it as a pet food; does not contain the net weight or
    does not contain the name and address of the manufacturer, packer, or
    distributor. The ingredients must be listed in descending order of
    predominance by weight, and identified by their common or usual names.
    The label must list any artificial flavoring, artificial coloring, or
    chemical preservative. If the food is to be used only under certain
    conditions, or only with other foods, this must be stated on the label,
    along with any other necessary information.”http://www.peteducation.com/article.cfm?c=1+2244&aid=2645

  • K9Jeeper

    If your dog had an adverse reaction to the food, it would have happened sooner than two weeks. There are MANY factors that could be in play to have caused the vomiting. What treats do you use? Did the dog eat grass often before the switch? Did you gradually transition from one food to another? Did you use any additives?

  • Crazy4cats

    They have NEVER been exactly the same. And I was not necessarily recommending higher levels of protein. I was just stating the facts. Which, by the way, you seem to be having a rough time with the last few days.

  • K9Jeeper

    Okay, have you ever read a label on a bag of Ideal Balance?

  • K9Jeeper

    When I compared the labels, I cut out a Taste of the Wild label and took it to my local Costco. The ingredient list was EXACTLY the same as were the nutritional values. Both listed the plant as Missouri. If that info has subsequently changed…so be it. Also, high levels of protein can have an adverse effect on a more sedentary animal’s renal system.

  • K9Jeeper

    FDA? Did you mean AAFCO? And once again, since almost ALL of the effected cans never made it to store shelves, there really isn’t any reason to get all bent out of shape about this, right?

  • samsid

    After seeing the sign at my local Petsmart, I called the Consumer Affairs number for Hill’s to make sure it was okay to feed my dog the cans of Perfect Weight that I purchased last week. The call taker said absolutely and that there was nothing wrong with the food itself although the reason for the withdraw was not available to her. I have since fed my dog the remaining cans of Perfect Weight without issue; she is doing very well with this food. In another life, I worked in IT at a major human food company; from time to time the info being sent to the labelling system would miss an ingredient and the company would need to reprint the labels. It happens, is not always a nefarious reason why products are temporarily removed from shelves. I’m not surprised that a company call center did not return your call; not all are setup to allow call-backs.

  • K9Jeeper

    And AGAIN, these effected cans didn’t make it to store shelves in most cases. The biggest complaint was from consumers not being able to find their particular product.

  • samsid

    Sigh, so much misinformation not based on science. The devil is in the details. Corn meal/ground corn is actually a good ingredient. Google it and read about it on a science, fact-based site rather than another opinon-based site.

  • Pitlove

    K9Jeeper- I work at a small pet store and my boss pulled the cans we had that were “effected” by this withdrawal because of this notice on DFA. Are you saying we did not need to do that?

  • Mary2

    Almost two weeks

  • Mary2

    Almost two weeks

  • Crazy4cats

    Thank you, that is good news.

  • Mark

    Confirmed (again), there is nothing going on with the products, other than not being able to supply the items. They are out of stock. Nothing wrong with what the stores had.

  • Crazy4cats

    Kirkland’s Nature’s Domain and Taste of the Wild are not EXACTLY the same. Yes, they are both made by Diamond who has four manufacturing facilities, all in the U.S. Two in California, and one each in Missouri and South Carolina. The food is not all made in Missouri. Here are links comparing the two seafood recipes:

    http://www.kirklandsignaturepetsupplies.com/natures-domain-brand

    http://www.tasteofthewildpetfood.com/cat-formulas/canyon-river-feline-formula-with-trout-smoked-salmon/

    TOTW is a bit higher in protein, but is also a bit more expensive.

  • A. Johnson

    The ONLY way you will ever know for certain is if you grow or raise the ingredients yourself!!! And, in truth, our ground water & soil have toxins in them also.
    You can do everything right & still lose a pet (or a family member) to something stupid. We are all exposed to radiation, toxins, molds, etc. every day. We live to close to power lines/power plants, near where a company has been dumping things, purchase products that have been sprayed with pesticides, animals shot full of hormones, antibiotics, etc. Hell, we even have terrorists running wild killing people because we are not stopping them. We even over vaccinate our pets.
    The BIGGEST threat to our animals is backyard breeders & people that don’t spay & neuter their pets! People believe what a great way to make money by having 2 AKC registered purebreds have puppies so they can sell them. It’s an eventual death sentence when a breed becomes popular & these people breed improperly. This eventually will cause high cancer rates, hip dysplasia, & other breed specific issues that become rampant in the breed.
    Life is a gamble & you just make the best choices you can. When I see a voluntary recall, I’m thankful the company cares enough to do it. Now if they had one recall after another, then I would be concerned.

  • Jeanine Schaefer

    It is not only the responsibility of the company, but it is a REQUIREMENT OF THE FDA to have the CORRECT labeling for the CORRECT food!

  • Jeanine Schaefer

    That does not PROVE anything. Sadly, my dad feeds his dog Ole Roy dog food and his dog is flourishing, too! Ole Roy dog food is crap. Hill’s USED to be a decent food. I fed it to my dogs for years, until the RECALL. Then I looked at the ingredients and realized that the ingredients had really gone downhill since I had first checked them years before. If I had realized about the quality, I would have moved on sooner!

  • Jeanine Schaefer

    And it’s the details they make ALL the difference……corporate will never TELL you the FULL story, just the positive spin they have already approved and polished for public consumption.

  • K9Jeeper

    How long had your dog been eating that same food before this episode?

  • K9Jeeper

    My German Shepherds stopped eating Nature’s Domain (Diamond). They simply refused to eat it so we stopped buying it. They devour Ideal Balance especially when I add a little warm organic chicken stock (purchased at Costco) to the kibble.

  • K9Jeeper

    I agree, Halo is great food. As is Solid Gold.

  • K9Jeeper

    I was using Science Diet LONG before I was hired to rep the company. I have (since) switched to Ideal Balance and my dogs are thriving. In fact, I have been studying pet nutrition for years and plan to make a documentary on the pet food industry. So I understand the passion in this thread.

  • K9Jeeper

    AGAIN… these effected cans never made it to store shelves. So many customers complained so it became an issue. These canned products will start appearing again once they get the proper labels.

  • K9Jeeper

    The effected cans were NEVER on store shelves. They simply raised some eyebrows because of the SHORTAGES and customers were complaining that their specific canned product has been out of stock.

  • K9Jeeper

    If I had any other detailed info, I would share it. I simply don’t know “exactly” what the printing issue was. But since those cans were never released in stores, it’s a moot point. There is simply a 2-3 week shortage (on some canned product) so they can correct the issue.

  • K9Jeeper

    Then he is not accurately informed. We actually had to fill out surveys discussing whether (or not) there were notices posted at our stores and a slew of follow up questions.

  • K9Jeeper

    Everything is made “in house” which means they do NOT farm out any of the food making processing to other companies.

  • K9Jeeper

    Oh and Colgate OWNS the company (and many others) – they do NOT make the food.

  • K9Jeeper

    Also, if you knew how many quality control elements are in place, you’d understand that the health of animals is their prime objective. And aside from all of that, ALL of their food and treats are made in the USA and the ONLY ingredient imported is their lamb from New Zealand.

  • K9Jeeper

    Exactly, so before it became an issue for any pet, they removed the cans with the incorrect labels so they could correct them.

  • K9Jeeper

    That is what we were told. It was a label issue.

  • K9Jeeper

    And Merrick is owned by Nestle/Purina. And Natural Balance was purchased by Del Monte and is now owned by Smuckers. Your point? If you could read the newsletters that Hill’s puts out every week, you might change your tune. It’s FILLED with stories of helping animals and pet parents. Besides, the point of a Capitalistic society is to make money, right?

  • mahoraner niall

    according to dog food advisor ” Corn is an inexpensive and controversial cereal grain. And aside from its energy content, this grain is of only modest nutritional value to a dog.

    For this reason, we do not consider corn a preferred component in any dog food.”

  • Jeanine Schaefer

    Hill’s HAS been recalled before. I USED to feed it to my dogs, then it got recalled, then I really looked at the ingredients and NEVER went back.

  • Jeanine Schaefer

    That is what bothers me. You are saying ” I believe it has something to do with…”you’re not being definitive, so if you’re wrong, you can say, well. That’s what I BELIEVED at the moment. I’ve seen too many voluntary withdrawals BECOME recalls in the past. So far, the company itself has NOT given ANY REAL INFO on why it’s doing the voluntary withdrawal, and being a rep is great, but unless you really KNOW, that doesn’t protect anyones pet.

  • theBCnut

    Switching a dog off of an ingredient that it has a food sensitivity to will cause improvement. That does not make the food great or even good. It just makes it free of the ingredient that the dog is sensitive to.

  • Crazy4dogs
  • NotSoFast#2

    SMH

  • NotSoFast#2

    SMH

  • NotSoFast#2

    Actually fresh chicken bones would probably be OK as they are softer and not hard and splintery. Chicken bones become dangerous after we cook them, as in fried chicken. Chicken bones would either have to be fresh or cooked to the point of softness. I make chicken and dumplings quite often and I use a whole chicken the bones I put back in a pot and boil them until they’re very soft and I do give those to my dogs as a treat probably not a whole lot of nutritional value because they’re cooked so long but the calcium still there you can’t cook away calcium.

  • Mary2

    Two days ago my dog threw up all over the house. I had fed him the mature beef entree the night before.

  • Mark

    I spoke with customer service at Science Diet. There is no mis-packaging. There is no mis-labeling. He has no idea where Pet Smart came up with the info I was given Sunday afternoon, when I called the store, that cans were labeled wrong, per Pet Smart corporate, and they were waiting for new labels. Science Diet told me they would pass along my comment internally.

  • SheNemo

    Thanks for this info too, never thought of that, the Co-Op???
    Will check here and see.

  • SheNemo

    WOW- Thank you, YES, that is it! I do have it written down to check even the P’N Butter from stores, cause very seldom, but once in a while I do make doggie bones, have a mold to cook them in, and he loves them. I will write this down again!
    Thanks for sharing this.

  • Sophie

    That is EXACTLY WHY they SHOULD HAVE TOLD US! Incorrect nutritional information could KILL many of our pets with health conditions! It IS a big deal. You know, at first I was on your side but now I’m beginning to feel more like Barbi, Dori, Trudy, Storm’s Mom – that’s FIVE people just on ONE random thread who NEED the correct label information – how many others do you think are affected? Thousands, tens of thousands? I’ve never used Hill’s even when prescribed by my vet, (because it contains two ingredients my dog cannot eat), but now, even if she COULD eat it I would never consider buying their products. I don’t care for being deceived, even if it was by omission. Let me repeat one more time, and you can take this to your superiors at Hill’s: IT IS A BIG DEAL. We should have been told.

  • Sophie

    Yes, it was the responsible thing to fo, but it was irresponsible not to notify us if the labeling issue. Hill’s of all pet food companies should be aware that people who use their products include those whose dogs/cats have health conditions. Labeling is a CRITICAL issue for us. I spend a minimum of 40 minutes every time I go into a pet food store (which is rare nowadays) because I NEVER buy anything for my dog that contains anything that could harm her) just reading labels, even if I’m only buying one thing. Even if I’ve purchased a product before, I still check the label. Companes merge, sell, are bought, product formulations are changed, labels change, etc. There are a LOT of us out here and if Hill’s doesn’t know that’s the GREATER part of their customer base, they’d better get a clue. Maybe you could drop that in the suggestion box, being a rep and all? You’d probably get the point across better than us calling customer service, the “black hole” where complaints suggestions, queries, etc just disappear.

  • Sophie

    It’s xylitol. No reason for it but a lot of them are adding it now. Read pet food labels as carefully (if not m I redo) as you do your own foods.

  • Sophie

    Yes, exactly. That’s the reason vets cringe when they hear pet parents say they feed homemade. I’ve been feeding homemade since I got my dog because she has profound allergies -BUT – I worked with a nearby veterinary teaching hospital where a nutritionist worked with me and my dog’s vet to design a healthy and nutritionally sound recipe. I purchase the necessary supplements separately. It costs me no more than I was wasting on commercial pet food and we’re both eating better now! I cook in batches twice a month (or weekly, it depends) and freeze in portion sized containers. I scoop out my portion before adding my dog’s supplements. I joined a cooperative for $40 a year and get all my meats (except elk), vegetables, fruits, eggs, dairy certified organic from local farms. I get grass fed, wild raised elk from a ranch in a small mountain town. They use no antibiotics and feed no grains at all, no hormones, no GMOs, all clean and lean. It’s tasty and far healthier for me as well as my dog.

  • Sophie

    Join a cooperative and buy only USDA Certified organic. Then you’ll know.

  • Sophie

    Colgate Palmolive makes Hill’s Science Diet Pet foods. They don’t care about quality or your pets. Their only concern is profits to the shareholders.

  • Storm’s Mom

    That seems a bit disingenuous ..calling it “an out of stock situation” implies “so popular it sold out and we couldn’t keep up with demand” …which is not the case here at all. Why not just be up front and honest about what is going on?! (not you, the company) Makes me more sceptical than anything now.

  • Storm’s Mom

    What exactly ARE the “inaccuracies”? This is the info that’s missing and would be extremely helpful to a lot of pet parents with dogs who may really be affected by the “inaccuracies” (fat levels, wrong ingredients, etc).

  • Real cool guy

    I feel like dining at Wendy’s (or any fast food venue including commercial pizza) should disqualify someone from a healthy diet discussion.

  • SheNemo

    If you’ll read further, I did retract that , and yes, it is alllll over Google, and was on news, just not a rep. web site.
    I guess. My reply is 2 below here.
    I don’t have time to make treats at home.

  • Barbie

    They halfway did the right thing, we need to know what exactly was labeled wrong, not telling us what was wrong, doesn’t help us decide if we can still feed it to our dog. Doing it in a secretive manner pulling it without giving an exact reason to the consumer is bad business, we lose trust in the company. It’s like they just said to us, “it’s none of your business what is wrong with the food you fed your dog, it’s none of your business if it will harm your loved pet or not, we don’t care about you or your pet we care about your money, we have no respect for you.” That’s what this portrays to the consumer when you pull it without giving a full reason, you lose our trust. Integrity is giving the full cause of the un official recall, giving the full cause makes us feel safe, makes us trust you, and trust your quality control, honestly creates trust. It’s ok if something happened and you caught it on your own, and tell us. It makes us trust your process.

  • K9Jeeper

    I agree. And because of some of the inaccuracies, Hill’s decided to do the responsible thing and remove the incorrect labels. When those particular labels are corrected, those same cans of food will be re-labeled and put into circulation again.

  • K9Jeeper

    My Labrador used to suffer from a waxy build-up in her ears. After I switched her to Ideal Balance GRAIN FREE, that issue greatly diminished.

  • K9Jeeper

    WHOLE GRAIN corn is actually beneficial to animals. It’s when companies use corn meal or corn laced with Aflatoxins brought in from China is when things get ugly. And the ONLY ingredient that Hill’s uses that is not from the USA… is their lamb that comes from New Zealand.

  • mahoraner niall

    sure, lets see, corn, random chicken ingredients, and random grains
    that sounds soooooo healthy
    i give hills credit for making one good not great, but good) food (ideal balance) but science diet is just plain crap. especially when you can find a much better food for the same price OR even less!!

  • K9Jeeper

    I posted a screenshot of the notice we got.

  • K9Jeeper

    The prescription canned food is NOT effected by this withdrawal. I posted a screen shot of the notice we got so you can exactly what products are involved.

  • K9Jeeper

    I’m curious, what (about my profile) lead you to believe I’m a fake? I mean, I joined to discuss things. I’m a hockey fan and have my German Shepherd in my avatar. So just because I never added the fact that I’m a rep for Hill’s makes you think I’m a liar? LOL Okay. I got the job long after I joined this discussion group. Do i need to take a picture of the STACKS of coupons I have in my vehicle? How about my work shirt that shows the Hill’s logo? Oh, I know, how about the manufacturer’s coupons that only employees get? Do you live in Southern Cali? Perhaps you could come to one of my stores and see (for yourself) that I am not a fake.

  • K9Jeeper

    Actually, WalMart dos sell ONE item worthy of going into your animal’s face… FreshPet food rolls – kept in refrigerated units.

  • K9Jeeper

    Actually, Science Diet is a good well-balanced food and our Ideal Balance food is even better. Then “Crafted” is the highest” level we produce at the moment.

  • K9Jeeper

    Here is all I can find at the moment.

  • K9Jeeper

    Correct. NONE of the prescription food products were in this withdrawal.

  • K9Jeeper

    Petsmart decided to create those notices, but Petco elected not to because the withdrawal was not that big of a deal.

  • K9Jeeper

    You know what? I am not a fake. If you wish to think I am, enjoy the bliss. I work every weekend representing Hill’s products. I honestly have nothing to prove to people… I was merely offering insight.

  • Trudy Loftis

    Stache Schriver….. I didn’t realize that it is a with drawl and not a recall but when I’m treating an animal with cushions disease and diabetes it very much matters about the label …….

  • Trudy Loftis

    Erin…. Erin I was just asking a question and if the label is wrong when you’re treating a dog with cushions and diabetes it does matter ….. And I do realize that it was a volunteer with drawl of the product ……

  • Trudy Loftis

    Yes…I did read the part saying that it’s a withdraw……..notsofast#2…….but when you have a (dog ), I consider a family member that has been diagnosed with Cushing’s disease also with diabetes and get insulin twice a day along with other medication I just want to make sure especially since I’m feeding a can science diet product …… now I’m so terribly sorry if I upset you by making sure that I’m not harming my animal and it is very important about the ingredients when you’re treating these types of conditions, say maybe you would understand why someone would ask this question ……..
    .

  • NotSoFast#2

    Again people it is not a recall! None of their food has been “recalled”. This is simply a voluntary withdrawal, again this is only a “withdrawal”so that Hills may correct the miss information on some labels that is all folks. It is a labeling issue, I repeat a labeling issue, let me say that one more time, it is the labels! The food inside the cans is perfectly fine and OK to continue feeding your pets. So don’t go throwing all of the food you’ve already bought into the trash, keep it and continue feeding your pets as you previously have. This withdrawal is only for the products that are on the grocery store shelves so that the labels can be corrected by Hills and redistributed. Now is there anybody else here that doesn’t understand what’s going on?

  • NotSoFast#2

    Again people it is not a recall! None of their food has been “recalled”. This is simply a voluntary withdrawal, again this is only a “withdrawal”so that heals may correct the miss information on some labels that is all folks. It is a labeling issue I repeat a labeling issue, let me say that one more time it is the labels! The food inside the cans is perfectly fine and OK to continue feeding your pets. So don’t go throwing all of the food you’ve already bought into the trash keep it and continue feeding your pets as you previously have. This withdrawal is only for the products that are on the grocery store shelves so that the labels can be corrected and redistributed. Please read the notice of withdrawal to find out which product “labels” are affected. Now is there anybody Else here that doesn’t understand what’s going on?

  • zhinka chunmee

    I checked your profile…..you sir, are a fake

  • zhinka chunmee

    Wendys does NOT use horse meat, horse meat is higher cost per pound then beef is.
    Also, Please quit buying from Walmart for your dog treats, make them at home, much healthier

  • zhinka chunmee

    Crap has a purpose as fertilizer, not sure what science diet is good for…making money for vets is the only thing I can think of lol

  • Erin

    I think you need to thoroughly read up on the matter before you start messing with your pets diet. Just asking rushed questions on the Internet will never give you enough information. Yes, you can give calcium supplimentation on a homemade diet in many forms. Either by ground eggshells, bonemeal or a calcium supplement safe for dogs. There is a ratio that you need to work out…between the phosphorus in the dogs food and how much calcium to suppliment. You could give bones as well, but raw meaty bones. Ya know, not cooked…similar to how all wild animals eat ; ) and manage to balance their diet. They arnt stupid enough to try and swallow a huge piece of bone and choke. A easy to read book that is pretty well known and vet recommended is “DR Pitcairn’s complete guide to natural health for dogs and cats”. A good website to check out dogaware.com
    Please don’t mess with homemade diets until you know more about them. Id hate to see a dog get malnourished and develop deficiencies.

  • allaboutbalance

    I can give my dog calcium or let him eat bones but which ones? The Vets discourage certain bones to give dogs. Who discourages them from eating certain types of bones in the wild? If they eat a chicken do they say ‘oh no not a chicken bone, that could get caught in my throat’ and it walks away?

  • Erin

    Well considering it doesn’t say it’s a recall, or that it’s mandatory that pretty much tells you there’s nothing wrong with the food. Why on earth would you throw it out?

  • Erin

    No, there was never a recall! There’s no issue with the food, just a misprint on the label

  • Erin

    An animal in the wild will naturally balance its diet. A dog can only eat what you feed it. Dogs have specific requirements, especially high amounts of calcium. That’s one thing that NEEDS to be supplemented…wild animals eat the bones of their prey and get it that way.

  • Pitlove

    Thank you for the info. Is this effecting PetSmart only? I’m still a little confused about that part.

  • SheNemo

    The News Buzz Daily is an entertainment website that does not publish factual articles.

    This states yes, you are right, I quoted what I read on the above “stupid” web-site, don’t know where it was, I only watch Fox News, sure it was at the bottom of something.
    I stand corrected, ty!
    BUT, I also heard it on the radio, saying that they admitted to it, so they sure had me.
    And I was served a horse steak in Sweden or Switzerland, forgot, and it was like string, and we were in a very expensive restaurant, waiter admitted it was horse. We passed it around the table, no one could (or would) eat it. It was very tough.

  • allaboutbalance

    My dog is on ZD Prescription, I don’t see an answer from the rep here about the question about prescription foods from Hills?

  • Wendy Isachsen

    No way they’d use horse meat. USA. Yes is illegal. And the meat is considered a delicacy and would be too expensive to even purchase .. For commercial burgers.

  • SheNemo

    LOL-no don’t think the wild ones have stores – yet!
    And even P’Nut Butter, I’m reading ing. on it now, forgot, wrote it down, but something in it that’s a killer for pets. ( cause I do make doggie cookies) I spend a king’s ransom on my one dog now, but when my kids were growing up we had a stray, looked just like a wolf, and sure part of him was, he lived to be 19, and for some reason we never took him for any shots, never went to a vet and look how long he lived, of course his name was wolf!
    Thanks for the reply.

  • allaboutbalance

    I am worried about salmonella with raw and when I tried just once my dog looked at me as if I was nuts. Pretty gross to handle too, ick but it’s probably okay as long as you really are sure of the producer.

  • Stache Schriver

    That’s why I feed raw, less of a headache and much healthier

  • allaboutbalance

    The only way to know what is in our pet food is to make it ourselves but of course then you have to ask yourself ‘but what is in our food too?’ Still better than all this commercial stuff I’m sure. Even adding extra minerals for dogs and cats that are pricey – I mean do animals in the wild have a Petsmart they go to after killing their evening meal ‘have to get our supplements?’ I don’t think so.

  • Stache Schriver

    It’s NOT a recall, it’s a withdrawal.

  • Stache Schriver

    The cans were mislabeled, that’s why they did the withdrawal. There is nothing wrong with the food except for that there is healthier, cheaper choices.

  • SheNemo

    WELLL, you have a good point there.
    Just last week Wendy’s was “caught” and had to admit they use 60% horse meat in their burgers!!!!!
    I will NEVER eat there again, they said well, it’s not illegal, I know not in Europe, but I thought it was here in the USA! I know horse slaughter houses are illegal here.
    Horses are pets, they are NOT to be eaten.
    We don’t know what’s in all that dog food! The most expensive brands out there, my Husky simply will not eat, the wet in cans, the cheap ones he likes!
    His fav now are the vanilla and P’Nut butter “cookies” from Walmart, all natural, people can eat them, look just like oreo cookies.

  • Len C

    They’re finally admitting their products are crap.

  • Barbie

    Incorrect labeling of nutrition info, can kill my dog, he can only eat extremely low fat because he has pancreatitis. So if the fat content is wrong, it is a big deal.

  • Trudy Loftis

    So none of the prescription food is recalled is that correct ????

  • riverdivine

    And Diamond brand food has had more recalls than just about any company/corporation out there.. God, HORRIFIC company. Try Halo brand- Spot’s Stew. NEVER a recall- all USA-originated ingredients and formulation. High quality ingredients; no GMOs. The only dog food( and I’ve used organic, almost exclusively) that did not cause GI issues in my Siberian Husky… Been using for 3 yrs…its awesome stuff. http://halopets.com/

  • allaboutbalance

    Potatooes patatoes, doesn’t matter what you call the recall it all does the same thing – freaks out pet owners AND what often happens is that they first recall one or two things then bam a bunch more products for the same company are added. I am having less and less faith in dog foods that are commercially made and am thinking of going back on real food diets that I make at home myself. Our pets are depending on us and no matter what we pay for commercial dog foods over and over again we are faced with mysterious recalls. This is horrific.

  • Storm’s Mom

    Screenshot?

  • CEDUPZ

    yes, just like all the Kirkland stuff at Costco, good stuff, priced right…all made by others, COSTCO distributes, not mfg. Clothes detergents, people food…COSTCO does it well f WALMART

  • Dori

    I still believe they would have avoided some hysteria in the market place had they simply stated that when they pulled them. By not doing so they scared a lot of people unnecessarily. Dog food is not cheap and it would be nice for folks not to have thrown the food away for fear of a food issue. I don’t feed Hills but if I did and so the notice I would have thrown the cans away and wasted well earned money. That’s all I’m saying. I understand it isn’t a recall.

  • K9Jeeper

    Semantics. Diamond food is sold to Costco who have created their own packaging for the Diamond food. Is that more accurate?

  • K9Jeeper

    You’ll also notice that Petco did not post signs or notices because it isn’t a recall nor is the food in question.

  • K9Jeeper

    They’re saying 2-3 weeks.

  • K9Jeeper

    FYI, Kirkland does NOT make any pet food products. I compared the labels on a bag of “Taste of the Wild” versus a bag of “Nature’s Domain” sold at Costco. It is the EXACT same recipe and made at the exact same plant in Missouri – Diamond makes MANY other brand’s kibble as well.

  • K9Jeeper

    The only links are located in our corporate site. I can’t link you there because you do not have access (account and password) to our site. All I can say is that you’ll notice it is NOT being called a recall. It is a VOLUNTARY withdrawal of some of the CANNED product. But it was due to a printing error. I believe it was something to do with nutritional information that was not accurate. So they pulled those particular canned food items because of the labels NOT the food. If it was food-related, it would have been an actual recall.

  • Dori

    Is it possible that you could post a link with official notification from Hill’s Science Diet devision itself? That would be most helpful to folks that use the food before they throw all the food away. If it truly is just a label issue then there should be nothing wrong with the food itself, correct? I wonder why they just didn’t state the issue right from the very beginning if all it was was an error on the labels.

  • CEDUPZ

    but possibly different blends? As Kirkland branded is rated very good compared to many others. There are even some Kirkland no grain versions etc. Or a lot less grains, more protein, meats…and other assorted necessary vitamins, need to be a scientist to sort it all out. Some of the highly marketed stuff is a lot of crap!

  • Dori

    According this site Hill’s did indeed have a recall in June 2014. Here’s the link.

    http://www.dogfoodadvisor.com/dog-food-recall/hills-science-diet-dog-food-recall-2014/

  • CEDUPZ

    actually not REpackaged, that implies it was in a bag, then they put it into another bag. It’s packaged FOR COSTCO under the Kirkland branding….all good..3 dogs all healthy living on Kirkland dry and canned…at good prices.

  • This issue was an error in printing on the labels. Hill’s removed the effected items so they could re-label correctly. There is nothing wrong with the food and Hill’s has never had a food recall since the day they opened in 1939. I’m a Hill’s rep.

  • Kirkland’s pet food is actually Diamond brand food items re-packaged.

  • I am a Hill’s rep. The reason for this “withdrawal” of some of the products was a printing error of information on the labels. The food is NOT an issue at all. When the packaging is corrected, the items will be re-labeled and distributed.

  • CEDUPZ

    COSTCO Kirkland branded stuff is superb, and priced right.

  • Jackie B

    I called Hill’s last week when I heard about this and spoke directly with a customer service rep and they promised to call or email me back with information. They never did.