This is all really excellent! I appreciate everyone’s input.
I think I have been lucky in that I have had managers and worked in stores that dedicated significant time to training their employees. One store I worked at had great relationships with food reps, so we got news and info about their foods as it was happening. For example, when I found out that Nature’s Variety was changing their frozen raw to distinct dog and cat formulas, I went immediately to a raw feeding Facebook group and told everyone. No one believed me cause it hadn’t come into stores yet! But I had a good chuckle when it did start integrating into stores.
Have there been other instances where you needed to correct store employees? Or when you spoke to the customers after the employees helped them and helped them instead?
