Rawhide Dog Chews Recall Expands to Include More Brands

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June 19, 2017 — United Pet Group, a division of Spectrum Brands, Inc., is voluntarily expanding its recall of multiple rawhide dog chew products to include private label brands.

The recall was initiated due to possible chemical contamination and includes the affected brands and products below.

Original Recalled Brands

United Pet Group previously initiated a voluntary recall of its branded products on 6/10/17.

Click here for the original June 10, 2017 recall article published by The Dog Food Advisor.

What Caused the Recall?

The recall was initiated after United Pet Group identified that certain of its rawhide chew manufacturing facilities located in Mexico and Colombia, as well as one of its suppliers in Brazil, were using a quaternary ammonium compound mixture as a processing aid in the manufacturing of rawhide chews.

The compound is an anti-microbial chemical that is approved for cleaning food processing equipment. But it has not been approved in the U.S. as a processing aid in the production of rawhide chews for dogs.

United Pet Group received very limited reports of pet illness based on the volume of possibly affected rawhide chew products manufactured and distributed.

The primary complaint received from consumers was that the affected product had an unpleasant odor. Diarrhea and vomiting were also reported.

Exposure to quaternary ammonium compounds through direct ingestion may cause the following symptoms in dogs: reduced appetite and gastric irritation, including diarrhea and vomiting.

These symptoms may require treatment by a veterinarian depending on severity.

According to the company:

We take our responsibility to pets and their owners seriously and we are continuing to investigate the cause of this problem.

We are implementing changes across the affected manufacturing facilities in order to prevent this problem from reoccurring in the future.

United Pet Group is also working with retailers to ensure that the affected products are no longer sold and removed from inventory.

Where Was It Sold?

The affected product was distributed nationwide from United Pet Group’s Edwardsville, Illinois distribution facility and was delivered to consumers through various retail establishments, including online outlets.

What Was Recalled?

All of the dog chew products included in the voluntary recall include an expiration date ranging from 06/01/2019 through 5/31/2020.

The expiration date can be located on the back of the package with the exception of the Enzadent and Dentahex products which are listed by UPC codes and specific expiration dates outlined below.

The private label products subject to the recall include:

Companion Brand

United Pet Group is recalling certain packages of dog chews with the Companion brand on the label.

This recall is limited to dog chew products that contain rawhide.

Only products with lot codes listed on the back of the package that start with AH, AV, A, AI, AO, or AB and which list expiration dates from 06/01/2019 through 05/31/2020 are affected by this recall.

This includes all package sizes and/or weights.

The following contact information appears on the back of the package of the affected products:

Distributed by FOODHOLD U.S.A., LLC LANDOVER, MD 20785 1-877-846-9946

Dentley’s

United Pet Group is recalling certain packages of dog chews with the Dentley’s brand on the label.

This recall is limited to dog chew products that contain rawhide.

Only products with lot codes listed on the back of the package that start with AH, AV, A, AI, AO, or AB and which list expiration dates from 06/01/2019 through 05/31/2020 are affected by this recall.

This includes all package sizes and/or weights.

The following contact information appears on the back of the package of the affected products:

Pacific Coast Distributing, Inc. 19601 N. 27th Ave. Phoenix, AZ USA 85027

Enzadent or Dentahex

United Pet Group is recalling certain packages of dog chews with the Enzadent/Dentahex brand on the label.

This recall is limited to dog chew products that contain rawhide.

Only products with the below listed UPC codes printed on the back of the package and which list expiration dates from 06/01/2021 through 05/31/2022 are affected by this recall.

The following contact information appears on the back of the package of the affected products:

ENZADENT CHIPS MED 30 CT
17030030181

ENZADENT CHIPS PETITE 30 CT
17030030167

ENZADENT CHIPS SM 30 CT
17030030174

ENZADENT CHIPS LG 30 CT
17030030198

DENTAHEX CHIPS PETITE 30 CT
17030030228

DENTAHEX CHIPS SM 30 CT
17030030235

DENTAHEX CHIPS MED 30 CT
17030030242

DENTAHEX CHIPS LG 30 CT
17030030259

Manufactured for Vetoquinol USA Inc. Ft. Worth, TX USA 76137

Essential Everyday

United Pet Group is recalling certain packages of dog chews with the Essential Everyday brand on the label.

This recall is limited to dog chew products that contain rawhide.

Only products with lot codes listed on the back of the package that start with AH, AV, A, AI, AO, or AB and which list expiration dates from 06/01/2019 through 05/31/2020 are affected by this recall.

This includes all package sizes and/or weights.

The following contact information appears on the back of the package of the affected products:

Distributed by SUPERVALU INC. EDEN PRAIRIE, MN 55344 USA

Exer-Hides

United Pet Group is recalling certain packages of dog chews with the Exer-Hides brand on the label.

This recall is limited to dog chew products that contain rawhide.

Only products with lot codes listed on the back of the package that start with AH, AV, A, AI, AO, or AB and which list expiration dates from 06/01/2019 through 05/31/2020 are affected by this recall.

This includes all package sizes and/or weights.

The following contact information appears on the back of the package of the affected products:

Distributed by Wal-Mart Stores, Inc. Bentonville, AR 72716

Good Lovin’ or Petco

United Pet Group is recalling certain packages of dog chews with the Good Lovin’ or Petco brand on the label.

This recall is limited to dog chew products that contain rawhide.

Only products with lot codes listed on the back of the package that start with AH, AV, A, AI, AO, or AB and which list expiration dates from 06/01/2019 through 05/31/2020 are affected by this recall.

This includes all package sizes and/or weights.

The following contact information appears on the back of the package of the affected products:

Distributed by: International Pet Supplies and Distribution, Inc. San Diego, CA 92121

Hill Country Fare

United Pet Group is recalling certain packages of dog chews with the Hill Country Fare brand on the label.

This recall is limited to dog chew products that contain rawhide.

Only products with lot codes listed on the back of the package that start with AH, AV, A, AI, AO, or AB and which list expiration dates from 06/01/2019 through 05/31/2020 are affected by this recall.

This includes all package sizes and/or weights. The following contact information appears on the back of the package of the affected products:

Distributed by H-E-B San Antonio, TX 78204

Priority Pet

United Pet Group is recalling certain packages of dog chews with the Priority brand on the label.

This recall is limited to dog chew products that contain rawhide.

Only products with lot codes listed on the back of the package that start with AH, AV, A, AI, AO, or AB and which list expiration dates from 06/01/2019 through 05/31/2020 are affected by this recall.

This includes all package sizes and/or weights.

The following contact information appears on the back of the package of the affected products:

Distributed by Lucerne North America LLC
P.O. Box 99
Pleasanton, CA 94566-0009
866-578-4395

What to Do?

Consumers who have purchased the products described above are urged to dispose of the product or return it directly to United Pet Group or to the retail establishment where they initially purchased the product for full refund.

If you have these products, please contact the United Pet Group consumer affairs team at 1-855-215-4962 between the hours of 8:00 AM – 11:00 PM Eastern Standard Time for a refund.

Consumers with questions may call the consumer affairs team at the number listed above.

For press inquiries, please contact Meg Rowley at 985-237-9786, Monday through Friday 9:00 AM – 5:00 PM Eastern Standard Time.

The expansion of this voluntary recall is being conducted with the knowledge of the Food and Drug Administration.

U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to http://www.fda.gov/petfoodcomplaints.

Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.

Get Dog Food Recall Alerts by Email

Get free dog food recall alerts sent to you by email. Subscribe to The Dog Food Advisor’s emergency recall notification system.

  • Susan

    Hi Don,
    are you on facebook? go on “Rodney Habib’s” f/b page (link is below) & scroll down his page & look for “The Truth About Pet Cancer” episode 2 & 3 they are excellent..
    Kohl Harrrington the flim maker director of “Pet Fooled” is in episode 3… https://www.facebook.com/rodneyhabib

  • aimee

    Hi Don,
    I really looked forward to seeing this documentary but was very disappointed. Considering that they mislabeled the anatomy of the dog, couldn’t get the taxonomy of the dog correct or even some basic chemistry I soon realized that this wasn’t a fact checked based piece. It is a well done propaganda piece though. The basic message is raw meat based diet “good” anything else “bad” Save your time for something truly informative.

  • Don

    Oh…I see. It’s streamed. I have the DVD plan as I live in the sticks. Can’t stream. Thank you for the reply. I will get it one way or another.

  • anon101

    This is one of the reasons I cancelled my Netflix subscription.
    Propaganda from the homeopathic and raw feeding community.
    Plus the movies were lousy, lol.

  • Angela Gertino

    Check out “Pet Fooled” on Netflix
    https://www.netflix.com/title/80164393?s=i&trkid=13752289

  • haleycookie

    Check out “Pet Fooled” on Netflix
    https://www.netflix.com/title/80164393?s=i&trkid=(null)
    Here ya go

  • Don

    Searched Netflix for “Pet Fooled”…nothing.

  • Sherry Haning

    Don’t give rawhide to dogs. Rawhide is bad.

  • Pam Leppala

    Try to give your local mom n’ pop shops your pet food business. I own a feed store & am very conscientious about the feed I carry. Additionally, I do my best to keep up w/recalls and don’t sell products made outside of America. Unlike the corporations, we appreciate your business and are what built this country. I know I speak for the masses when I say to give us lil’ guy a try. Thank you immensely!

  • Wanda Jackson

    but you have to be careful, sometimes they say made in the usa, but the product comes from china and them they pack it in the usa.

  • Wanda Jackson

    i only give my chi’s natural chews from animal parts. except for elk horns and hooves. these are only dehydrated. especially love the bullies.

  • Kelly C.

    Don’t give your dogs rawhide! The process to make them uses toxic chemicals like sodium sulfide, hydrogen peroxide and can have other traces of arsenic and formaldehyde. Rawhide is not classified as a human food nor pet food, so there are no regulations over its production. Not to mention major choking hazards and digestive issues.

  • Sylvie Pelletier

    Certainly Michels. But even FDA and Santé Canada approve food products that are toxic. Based on studies given and sponsored by… manufacturers themselves! They are willing to hide some “details”. Even we can make legal actions, they have enough money to “shut off the affair”… and while, they have a lot of time to do disasters, to pets and your mental health. Easy to prove if you take time to find all informations on websites of FDA. It goes far : all vetenarians are instructed by the pet food companies for three hours of studie on their longggg years of so hard school. And they are proud of it!

  • XX

    Yes, and I noticed yesterday that Halo (Spot’s Stew) also has the same sign posted.

    It’s not a local problem only. There are other stores I shop in that sell the same foods and don’t have the signs up either and they should. Thank goodness Petco does, because I’ve been feeding both my dog and cats the foods that come in the cans mentioned on the sign.

    Here is a photo of the sign for Wellness. I didn’t take one of the sign by the Halo brand, but it’s exactly the same. https://uploads.disquscdn.com/images/7b2228912a0a9b489a2cc8764c43e821f46215fe60e90a80bbb57b4f3002981a.jpg

  • Angela Gertino

    I agree wholeheartedly. Thank you for the info.

  • anon101

    Try science based veterinary medicine. http://skeptvet.com/Blog/2014/08/routine-vaccinations-for-dogs-cats-trying-to-make-evidence-based-decisions/

    Not complying with Rabies vaccines as required by law can result in dire circumstances for you and your dog if they bite someone (all dogs bite)
    If your dog has a medical condition talk to your vet about a medical waiver regarding the Rabies vaccine.

  • Angela Gertino

    After researching how over vaccinated our pets are, and the negative health affects that vaccines can have, I no longer vaccinate. My curiosity was sparked when trying to understand why one vet would offer a yearly vaccine when another vet would offer a 3/yr vaccine. I was shocked to find that these vaccines are often the exact same from the same manufacturer and the only difference was the recommended intervals. I don’t use any kind of chemicals in, on, or around my furbabies, and that includes any kind of flea/tick repellent, heartworm preventative, chemical sprays in the yard or garden, or shampoos that aren’t paraben free and safe for humans. I employ all natural methods of heartworm prevention due to the lengthy and terrifying list of side effects that are a possibility, not to mention the amount of animal testing that is done on the less fortunate fur companions (like beagles) that end up the victims of those medicine testing companies. My heart collapsed when I read the insert for the particular brand of heartworm preventative I was administering, and combined with the side effect of seizures being listed as a possibility, I stopped and never turned back. I’ve also been reading some interesting (and alarming) information on rabies vaccines and how negatively they can impact our fur companion’s health. I also found it interesting that their bodies build up such a strong immunity to rabies after just a couple doses that the need for continued vaccinations is not only unnecessary, but not healthy. It all boils down to outdated legislation that needs to be refreshed in regards to what the requirements are to keep our furbabies and the public that may interact with them healthy.

  • Michels

    Because products manufactured in other countries are not as strictly monitored and are not as accountable regardless of US owned or not. While the US company may be sued, legal action against local plant and it’s management is limited and longer process than US based and located.

  • Christine Daley

    Yes. Sometimes only use by or best by date on products!!

  • G. Flynn

    on my rawhide dog chews it does not have an expiration date – it just says use by 6/27/18 and 8/27/18 – my question is if there is no “expiration date” on the package but only a “use by” date are they the same??

  • Sean Doll

    Corrected to Cambodia… Not Columbia, although same company that’s included in the recall. I contacted FDA.

  • Renee Barone

    Where do you get the primal frozen bones? I don’t have an issue giving her bones. I gave her raw beef bones from a side of beef. She is sensitive, to much marrow or beef fat gave her the squirts though. Cooked they seemed fine. She does chomp them down! I have seen little tiny pieces of bone in her poo. Then I worry! I always wonder if that is an issue?

  • Renee Barone

    Wow! Did you contact the company?

  • Renee Barone

    Thank you for asking. She fine, she had issues but it cleared up. It just makes me so mad that they can’t be more careful! It’s terrible to think that it could cost someone there pet because of them!

  • ANI Support Group

    DO you vaccinate Or use other chemicals in or on your pets?

  • Deborah Knapp

    All rawhide should be banned.

  • Deborah Knapp

    You shouldn’t be giving your dog rawhides anyway! They are bad for your dog even if they are not contaminated. There are other things to give them, bully sticks, moo tubes, Healthy edibles bones, chicken feet, etc. Rawhide and store bought jerky should never been given!

  • Marcena Lamb

    I’m a vet tech, please buy your dog’s food and treats from small business like Nourish, etc. where you can trust the products are safe. It may cost a little more but well worth it knowing it’s safe. Never buy from Walmart, Cosco just to save a few dollars! Please.

  • dohhhhh1
  • Sylvie Pelletier

    Because you really think that USA are clean and safe??? These utilities may be located in Mexico and Brazil but it owned by USA company…

  • Angela Gertino

    Agreed!!

  • Angela Gertino

    Two of my dogs started having seizures and I know it’s because of the commercial pet food. I started my own line of natural, whole food pet food where my customers can literally pick their ingredients. I’ve been making my own food for a little over 3 years, and just decided to open my own business after watching Pet Fooled on Netflix. If everyone saw that documentary, they’d never feed their animals commercial food again. I’m currently licensed in Utah and hope to expand soon. Coincidentally, my two dogs stopped having seizures and are no longer on the phenobarbital. I’ll never feed commercial food again. Feel free to check out my website https://mindfulmutt.pet and if you’re interested you can subscribe to my newsletter. If I get enough interest in other states, I’ll explains my licensing.

  • haleycookie

    What does evangers have to do with wellness?

  • dohhhhh1
  • Joseph

    All pet products not made in the USA should be banned!

  • Melissa Nelson

    Look into Tasman’s. The company, located in the US, raises their own bison and elk and processes the hide themselves, in the US.

  • JeanneB
  • haleycookie

    You keep posting that wellness has signs up in petco about lead? Maybe this is just a local problem to you or something because I have an entire aisle in my store and we have never gotten even an email about this?? Just curious about it.

  • XX

    Agreed! Unfortunately, there’s problems with food made in the USA too. Evangers, who has a laundry list of offenses and complaints against them is made here, and so is Wellness, who has warning signs posted at Petco near their dog and cat food about lead exposure (yet it’s still on the shelves for sale……). The “premium” brands are no better. Filled with unhealthy crap–the mysterious “natural flavor”, yeast extract, garlic, excessive salt/sodium, smoked fish, dried egg product (a common allergen) and sweet potatoes in everything! What dog/cat needs to eat sugar at every meal? Natural Balance puts so much peas in their food that it’s listed as the first ingredient and has a green tinge! Spot’s Stew has almost more cheap frozen vegetables in each can than actual cat food. I guess they figure if they put “stew” in the name they can get away with it (and they do). Cats don’t need (and mine won’t eat) vegetables!

    It’s gotten so, I don’t know what to give my dog and cats anymore. It’s obvious we can’t trust the food companies anywhere. Their one and only priority is profits. They don’t give a damn about the health and safety of their consumers.

  • XX

    I’ve been buying Dentley’s rawhides for my dog. They make 2 kinds, ones made in the USA (at least that’s what the bag states…..), which are the ones I buy, and others made in Mexico/Brazil/Colombia.

    When I called the company (United Pet Group, 855-215-4962) to ask if the USA made ones are included in the recall, I was told that they didn’t know, and the only way to tell was by looking at the lot numbers on the bag. Obviously, they’re either breaking the law–the answer should have been “NO”, since that chemical is not approved for use in the processing of rawhides in the USA–or they’re lying about the products in the bags marked, “Made in the USA” actually being made here. Either way, this is a company that is not trustworthy and I, and as many people as I can warn away from them will never buy another one of their products again.

  • Jane

    And it just keeps happening. These places should be closed permanently. There is absolutely no excuse for this kind of CRIMINAL BEHAVIOR. Any dog or cat food item not manufactured in the USA should be banned permanently, and these stores should stop selling them.

  • Ranger Horse

    It’s very frustrating. Before I knew better I fed rawhides, regardless of that it shouldn’t be toxic!

    How’s your dog?

  • Ranger Horse

    Well, you are definitely fine feeding those dates now.

    They are not giving an exp. date which means it can be fed well after the date……But ick.

  • Christine Daley

    It may not be exactly the same but for me I do not feed anything past a Best Buy date!! It’s there for a reason!!

  • G. Flynn

    there are no expiration dates on them just use “best by” dates and those dates are use best by 6/27/18 and 8/27/18 – sort of confused here!

  • Ranger Horse

    No. You can use after the best by date, but not past an expiration date.

    I wouldn’t feed either as I try to get fresh food even when Petco has 20% off for bags within a month of the best by date.

  • G. Flynn

    is use “best by” the same as the “expiration date” ????

  • Ranger Horse

    Same here, raw beef marrow bone. I do occasionally get him the larger buffalo marrow bone, that’s for when I need a babysitter!

    Cheers

  • chacha711

    BEWARE, SAMs CLUBs are the same company that owns WALMARTSam Waltons Club/Warehouse/BIG BOX STORES, thus u should call both the SAMs CLUB n WALMARTS RECALL DEPTs/#s re BAD RAWHIDE!!!

    FYI, The PRIORITY/LUCERNE Brands are PRIVATE LABEL BRANDS for SaFEWAY STORES now owned by ALBERTSONS STORES!

    WHY did it take Both UNITED PET GROUP, FDA and PET FOOD ADVISOR get and post these RETAILERS/DISTRIBUTORS to the general public sooner in a more timely manner, like a several weeks ago when the initial UNITED PET GROUP/TAINTED RAWHIDE RECALL NOTICE was made,and why UNITED PET contact and announce this RAWHIDE RECALL to the major TV/NEWS MEDIA??? UNITED PET GROUP, their Rawhide Retailers and Distributors and perhaps DOg Food Advisor should all get an “F if not a BIG BLACKEYE” for their tardy and incomplete initial announcement!

  • Sean Doll

    We bought a Good N Fun rawhide bone pack about a month ago. The first piece gave my dog a seizure and she threw up.
    Package was from Columbia.

  • Ranger Horse

    Rawhide is bad, period.

  • Richard Joseph Yanno

    Green Cow Rawhide Dog Bones, Natural Chips, 5-Pound Bag at Amazon.com

  • Carla Damrath

    I agree Sarah! My husband bought some of the “Good ‘n’ Fun” dog treats for our furbabies. I still had the empty package and checked it, but the package he bought was not oom the list. Thank God! I guess I will go back to baking our baby’s treats myself.

  • Trust No One

    Canines shouldn’t be given rawhide anything…regardless of manufacturer.

  • Ranger Horse

    Stop the madness of feeding your dogs raw hides! They are a danger even if not tainted!

    Primal frozen raw bones are the way to go. However, not their lamb bones that splinter.

  • Patti Burt

    I HAVE THE SAMS CLUB PREMIUM BEEFHIDE AND DO NOT SEE IT LISTED HERE BUT WILL KEEP ATCHING

  • Sarah

    Getting this product shipped from mexico? That says it all. We should worry about the usa and bringing money to are country not supporting other countries.. we need more jobs. Sanitation regulations are more strict and warehouses are cleaner and so are the people. Help america be stronger… these pets are our family!