19 May 2023 — Ark Naturals Company is voluntarily recalling three Ark Naturals Brushless Toothpaste Value Packs due to the omission of a mold-inhibiting ingredient during the formulation of the products.
What caused the recall?
Ark Naturals was alerted that a supplier inadvertently failed to add a mold-inhibiting ingredient during the formulation of three value packs of brushless toothpastes and the company judged there was a risk that mold could develop before the end of the stated shelf life.
There have been no confirmed illnesses linked to the ingestion of one of the products in question.
No other Ark Naturals products are impacted by this recall.
What’s recalled?
The relevant lot code is displayed on the bottom panel next to the UPC (barcode). It will read as a date followed by a four-number timestamp, e.g. AUG092022 12:50.
The following products are impacted by the recall:
| Brand Name & Description | Unit UPC | Impacted Best by Date(s)/Lot Codes |
|---|---|---|
| Ark Naturals Brushless Toothpaste Value Pack Small | 6-32634-41000-1 | AUG112022, DEC212022, DEC222022, FEB072023, FEB082023, MAR172023 |
| Ark Naturals Brushless Toothpaste Value Pack Medium | 6-32634-41001-8 | AUG122022, AUG162022, OCT112022, OCT132022, FEB072023, FEB172023 |
| Ark Naturals Brushless Toothpaste Value Pack Large | 6-32634-41003-2 | AUG112022, AUG162022, AUG182022, OCT052022, OCT072022, DEC272022, DEC282022, FEBO62023 |
What to do?
If you have purchased a product with a lot code listed above, Ark Naturals recommends you do not use it on your dog and instead, dispose of the item immediately.
Following this, you can email customerservice@arknaturals.com with your purchase receipt and a photo of your product or the lot code on the package, upon which Ark Naturals will send out a replacement free of charge.
If your dog has consumed any of the affected products, monitor them for adverse symptoms such as an upset stomach, vomiting or diarrhea. Contact your vet if you witness any signs of illness in your dog and mention the information above during the consultation.
Statement
Ark Naturals has already emailed customers directly informing them of the recall, saying:
“We recently learned that a supplier inadvertently omitted a mold-inhibiting ingredient from the formulation of a limited subset of our products (only 3 specific products are affected, which are listed below). After investigating the situation, we initiated a voluntary recall as a preventative measure for these products due to a chance of mold forming before the product reaches the end of its shelf life. Although we have received no confirmed reports of illness caused by these products at this time, we decided to recall products that may have been impacted out of an abundance of caution.
For this reason, if you still have any bags from the products and lot codes below, please dispose of them immediately. If you believe you have a product from the following lot codes below, we’d love to assist you with a replacement of your affected product. For Value Packs the lot code is printed on the bottom panel next to the UPC. It will read as a date followed by a four number timestamp such as “AUG092022 12:50.” Products not listed below are not affected by this issue.
Quality and integrity are two of Ark Naturals’ core values that we always strive to uphold. We stand by our high-quality natural ingredients and are committed to offering only the highest quality treats for our pets. In our 10+ years as a brand serving your pets, this is the first product recall we’ve issued and we will do everything in our power to prevent situations like this from happening again.
If you have any questions or concerns, please don’t hesitate to reach out to our customer service team at customerservice@arknaturals.com. We are always happy to help.”
The full statement can be read here.
Reporting Pet Food Problems
U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in their area.
Or go to the FDA’s “Report a Pet Food Complaint” page.
Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.
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