Natural Balance Dog Food Recall 2012


On May 4, 2012, Natural Balance Pet Foods announced a voluntary recall of some of its dry dog foods due to possible contamination.

According to Natural Balance, no animal illnesses have been reported. And none of the products included in the recall have tested positive for Salmonella.

Natural Balance goes on to assure consumers the voluntarily recall was initiated as a precautionary measure only.

What Products Have Been Recalled?

  • 5 LB Natural Balance Sweet Potato and Venison Dog
    Lot Code NBH1202 Best By Date: December 12-13, 2012
    Lot Code NBH0103 Best By Date: March 13, 2013
  • 15 LB Natural Balance Sweet Potato and Venison Dog
    Lot Code NBH0101 Best By Date: March 5-6, 2013
    Lot Code NBH1202 Best By Date: December 12-13, 2012
    Lot Code NBH1203 Best By Date: December 13-14, 2012
  • 28 LB Natural Balance Sweet Potato and Venison Dog
    Lot Code NBH0101 Best By Date: March 5-6, 2013
    Lot Code NBH0102 Best By Date: March 7-8, 2013
    Lot Code NBH0103 Best By Date: March 12, 2013
    Lot Code NBH1202 Best By Date: December 12-13, 2012
    Lot Code NBH1203 Best By Date: December 13-14, 2012
  • 5 LB Natural Balance Lamb Meal and Brown Rice Dog
    Lot Code NBR1202 Best By Date: December 10, 2012
    Lot Code NBR1203 Best By Date: December 21-22, 2012
  • 15 LB Natural Balance Lamb Meal and Brown Rice Dog
    Lot Code NBR1202 Best By Date: December 10, 2012
    Lot Code NBR1203 Best By Date: December 21-22, 2012
  • 28 LB Natural Balance Lamb Meal and Brown Rice Dog
    Lot Code NBR1202 Best By Date: December 10, 2012
    Lot Code NBR1203 Best By Date: December 21-22, 2012
  • 5 LB Natural Balance Sweet Potato and Bison Dog
    Lot Code NBT1202 Best By Date: December 17-18, 2012
    Lot Code NBT1203 Best By Date: December 28-29, 2012
  • 15 LB Natural Balance Sweet Potato and Bison Dog
    Lot Code NBT1201 Best By Date: December 9, 2012
    Lot Code NBT1202 Best By Date: December 17-18, 2012
    Lot Code NBT1203 Best By Date: December 28-29, 2012
  • 28 LB Natural Balance Sweet Potato and Bison Dog
    Lot Code NBT1201 Best By Date: December 9, 2012
    Lot Code NBT1202 Best By Date: December 17-18, 2012
    Lot Code NBT1203 Best By Date: December 28-29, 2012
  • 5 LB Natural Balance Vegetarian Dog
    Lot Code NBV1201 Best By Date: December 9, 2012
  • 28 LB Natural Balance Lamb Meal and Brown Rice Dog Large Breed Bites
    Lot Code NLB1202 Best By Date: December 12, 2012
    Lot Code NLB1203 Best By Date: December 20-21, 2012
  • 5 LB Natural Balance Lamb Meal and Brown Rice Dog Small Breed Bites
    Lot Code NSL1201 Best By Date: December 21, 2012
  • 12.5 LB Natural Balance Lamb Meal and Brown Rice Dog Small Breed Bites
    Lot Code NSL1201 Best By Date: December 21, 2012

States Included in the Recall

Recalled products may have been distributed in these states:

Alabama, Arkansas, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Wisconsin, West Virginia, Wyoming and Canada.

States that are not affected include:

Alaska, Arizona, California, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Utah, and Washington.

What to Do?

Salmonella is serious business – for both you and your pet. So, if you can confirm your dog’s food is one of the products being recalled, stop feeding or handling it immediately.

If you’ve discarded the packaging (something we recommend you never do) – or you’re in any way in doubt – do not take chances. Be safe. Stop feeding or handling the product anyway.

Natural Balance suggests:

Pet owners who are unsure if the product they purchased is included in the recall, or who would like replacement product or a refund, may contact our Customer Service team at (800) 829-4493 or email [email protected]

The company maintains a special web page containing all Natural Balance products currently under recall — along with all relevant best by dates.

You can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to

Get Dog Food Recall Alerts by Email

Get dog food recall alerts delivered right to your Inbox the moment we become aware of them. Subscribe to The Dog Food Advisor’s Dog Food Recall Alert email notification list now.

  • Lisa

    i wish i would’ve read this earlier. My aussie mix puppies (brother and sister who were incredibly healthy rambunctious pups) slowly became ill. the sister was vomiting frequently, and we took them both to the vet, he seemed ok, so he received his adult booster, while she didn’t because the immunizations lower your immune system to start. She was also removed from the food first, while he still ate, one evening the brother became incredibly ill, and two days later he died at the vets. At first signs of illness he was still and seemed disoriented. In hindsight, everything I’ve read on various sights online, i wish i would’ve put it together earlier. I’m still trying to recover my girl pup, she’s had kidney problems, wetting the bed. Im sending the food off to be tested

  • Sally VB

    I am new to this forum, but wanted to let others know of a scary issue that happened with my little 11#, 13+y.o. rescue corgi/papillion mix. Re: NATURAL BALANCE DUCK & POTATO L.I.D. CANNED FOOD. She has eaten the “roll” version (same brand, same flavor) for a year or more (I grate it off and top-dress her home-cooked meals occasionally). Decided to try the canned food for some variety and because she’s been esp picky lately.

    Yesterday, within 1-2hrs of breakfast, she was lying on her bed, vocalizing loudly (VERY unusual for her.. she vocalizes very seldomly)…whimpering, then biting her back end and
    was almost unable to walk/stand. A bit of a “lost” look in her
    eyes. It’s like she was very “out of it” or catatonic; not
    completely limp, but almost. I massaged her body, esp her rump & legs and watched her closely. No vomiting, diarrhea; no labored breathing. Within about 6 hours she was walking around and seemed much better (not quite normal), but was hungry for dinner. It didn’t OCCUR to me that this could be the canned food, and because she liked it so much for bfast, I gave it again (she’s usu quite picky). UGH.

    Meal #2: Same reaction, same time-frame to symptoms. It was then that it dawned on me. So I started reviewing if there were any other new “variables” to the equation, if I was jumping to conclusions, etc. Then I started researching the web for neurotoxins, because her situation seemed more neurological than anything. I don’t want to come across as an alarmist here, but this was scary.

    Today (16hrs post her dinner last night), she is bright-eyed and seems fine. Appetite is back. She might be as relieved as I am.

    The information on the bottom of the can reads as follows:

    BEST BY 02 09 17
    4041aw pdn 03:19

    I have filed a report with the FDA, Natural Balance, and of course, posted this on Facebook.

  • Beth Knuth

    If you can afford to do it, I would switch to Darwin’s raw, that is what I have done for my Butch, 8 + pit bull, it is delivered right to your door, frozen. Butch has really benefited from this food, he smells wonderful, teeth are cleaning up nice, and he acts happier. The vet may not agree with raw, but go to Darwin’s web site and check it out. Read about raw, maybe go to Dr. Karen Becker’s web site and see why manufactured dog food, kibble, etc. is not good. Good luck, I hope your precious baby recovers.

  • Proudpitbullowner93

    Yesterday I gave my dog natural balance food roll (beef) about an hour later I notice him shaking and hardly responding he looked completely out of it . Then he started throwing up all over the place , he was still shaking and didn’t move at all ! This morning I woke up to vomit all over the house he was still weak and helpless . As i rushed to the vet he started peeing out blood ! ….. The vet told me he got a fever of 105 and a extremely bad infection In his stomach . Every test came out compelety normal !! It was something he ate ! I WILL NEVER EVER GIVE THIS FOOD TO MY DOG !

  • jersey53

    Well I got a bag less then a week ago I had to return obviously not

  • jersey53

    I bought natural balance for the first time I have 4 dogs and they all got deathly sick I sent an email to complain to the company but got no response and petco gave me a hard time when I returned the food since I got no response I decided on another upscale brand my dogs love it they stay full and don get sick

  • Tinz

    No need to panic. I have been feeding my dogs (Akita Inu, 2 Shiba Inu, and a Jack Russell) Natural Balance for over 4 years now. They love it and it works great for their health. When they had the recall my local vet owner told me about it and she had removed all the “affected” bags off the shelf. I have tried so many brands (the most expensive I may add) dog foods and this is by far the best with my dogs for their allergies and also their sensitive tummies. I feed Sweet Potato Venison or Potato Rabbit diet. I do like to mix it up a little as they get bored of eating the same thing over and over. I also sometimes mix in a little bit of the Merrick’s wet food as a treat. Keep loving and enjoying your 4 legged furry ones! Good day.

  • sabby

    Where is NB manufactured? Diamond?

  • Hound Dog Mom

    It’s great that you’ve found a food that your pets are doing well on. Sometimes you just have to go with what works, even if it’s a lower quality food. My only concern would be that you’ve had your cats on the same food for two years and your dog on the same food for a year. Why not switch it up? If you aren’t willing to switch brands at least try some different protein sources within the same brand. It’s not healthy for any living thing to eat the same food for their whole life.

  • Vet Tech Jennifer

    I have been feeding my 8 cats Natural Balance LID Salmon and Green Pea for the last 2 years, and my German Shepherd has been eating Natural Balance LID Sweet Potato and Bison for the last year, since he was 3 months old. My best friend feeds her 3 dogs the same LID food only the Venison formula, and my fiance’ feeds his 2 cats the same food as mine. None have ever, ever had a single problem. Digestive problems, vomiting, diarrhea, etc. can be caused by a HUGE assortment of issues, everything from ingredient allergies to environmental allergies to having consumed something they shouldn’t. Don’t automatically blame the food without having done a variety of tests with your veterinarian to rule out other causes.

  • Hound Dog Mom

    All the recalled food has long been removed from store shelves – this recall was 9 months ago.

  • Pat

    I cant find anywhere on the pkg an expiration date or “best used by” date, so how can I know if I have purchased the dog food that was supposed to be recalled or not?

  • Pattyvaughn

    Report to the FDA consumer complaints.

  • Michelleitb

    I bought a 28lb bag of the duck potato two months ago dogs liked it and did fine, so I bought a new bag about a week ago and about 3 to 4 hours after eating one of my dogs began vomiting by next moring both were sick. I wasn”t sure if it was the food since they had done fine with it before. I fed them again and shortley after they began vomiting running stools and slight temp. stopped feeding them food for  10 hours only water then  fed them fromm dog food and they were both fine. Took one to vet today and they  believe it was the food. 

  • ShihTzuCrew

    My dogs did the same thing 3 weeks ago! I returned it to the store and bought Fromm instead…

  • Staceyb126

     omg… 3 of my 5 dogs vomited one night when i opened a new bag of the Duck and Potato…i figured it was a rancid bag or something because i knew that was the only thing that was different…so i threw that bag away ($52 worth I might add, but glad that is the worst of it for me) and bought a new one.  They seem fine now and it’s been about 2 weeks…I even asked at the store if anyone else had anything similar and ofcourse they said no.   Interesting that others have similar situations right around the exact same time.

  • Veronica Tomlinson

    I think the only natural balance food that hasn’t been recalled is the sweet potato and salmon. However the salmon doesn’t agree with my dog so I just switched him to the venison. He’s doing great on it, but all of these worrywarts have me worried now

  • Veronica Tomlinson

    How did you not know your dog wasn’t eating? It doesn’t really sound like he died from the food to be honest.

  • Pattyvaughn

    Make sure all of you report your incidences to the FDA.  They don’t start investigating until they have a certain number of complaints.

  • InkedMarie

    Callie, I’ve  had two smooth fox terriers so i teared up a little, reading your post. I hope they will be ok.

  • Callie

    smooth fox very ill last two weeks potato and duck is her main food . vomiting ,fever,ect. same symptoms as i have saw on various web blogs, took to vet got her on antibiotics boiled ckicken and rice started to see improvment she ate her potato duck back to vet they thought she had pnemonia turned out to be fever of unknown origin, i talked to four other pet owners there dogs on same brand all four are vomiting. 

  • Pattyvaughn

    Your dog may need a slower change from one food to another or he may need a little digestive support in the form of pre/probiotics and digestive enzymes.  Pure pumpkin is helpful to resolve upset tummies, just add a spoonful to the food.

  • marge

    i bought a bag of sweet potato and venison just last week and started feeding my dog the new food yesterday and he became quite sick, vomiting after about an hour of eating it 

  •  I have not had any problems, with Natural balance L.I.D. My holistic vet has tested it.  And approved it for my small dogs, one that has had gastric problems

  • froic

    For what it’s worth, I feed both of my elderly dogs N.B. L.I.D. dry and canned and they do faaaaaaabuuuuulous on it.  No digestive issues, no gas, gorgeous coats, eat with fervor, are at a healthy weight and get great joint support from the fish formula. It’s the only “affordable” commercial diet I’ve found that I can 1) get a local business and 2) perfectly fits the needs of my old Lab mix who has had her gallbladder removed and is, thus, prone to pancreatits (low in fat) and has mild renal issues (mid-line protein levels). I also love the fact that this line has different flavors to choose from should she get bored (as she is want to do). I’m sorry for anyone who’s had issues with this food, especially for the poster who lost their dear pup, Flash. Guess I’ve been lucky (so far).

  • BryanV21


    The question was whether they should be worried about their food due to the latest recall. I said they shouldn’t need to worry about the latest recall, not that they shouldn’t be concerned at all. Funny that you ignored the part where I said the owner may want to switch foods anyway.

  • Pattyvaughn

    I’m sure Bryan agrees with you as do I. But the safest time to buy from diamond, which some people are going to do, is right after the recall because they have thoroughly cleaned and properly repaired their equipment. They know the nation is watching, and they are on their best behavior. However, in the coming month, since this in old news now, I’m sure they will be back to business as usual. They can’t be trusted.

  • Rebecca Presley

    It really is not safe to say that just because the recall was so long ago that the foods should be safe now.  It is about trust. And it happened only a few months ago. This is the second NB recall that I am aware of and it tells me they cannot be trusted.  So if I pick up a bag, when will the net recall be?  For the bag I just picked up?  Diamond is bad and any pet food brand that is willing to use them as a manufacturer should not be trusted now or in the future.

  • Pattyvaughn

    The recall was months ago.  All food in the store should be post recall… until the next time

  • TwoDanes4me

    wow I chose this dog food because my 10 1/2 yr old great dane has had allergies since I can’t remember when and was chewing his tail so it looked like a mass murder in my house when he got it good and bloody —-thought maybe the food I was feeding him was aiding in those allergies—I only started him on the Natural balance 2 days ago and he has stopped being incontient in the house as well as hasn’t been licking his tail —maybe I got a good batch?

  • Hound Dog Mom

    Jonmedndez912 –

    Taste of the Wild is a Diamond owned brand and it is manufactured by Diamond.

  • Jonmendez912

    Diamond does not make totw. totw uses the same factory but is their own company.

  • Judychips

    Bryan, I believe
    my dog became ill with a recent batch of duck and potato.  The expiration date in 2013 and appears to be a new release.

  • LabsRawesome

     Jess, Menu foods has been defunct since 2010. They put poison in pet foods, how is Diamond worse? Diamond definitely had quality control issues, but there is a big difference between poison & salmonella. It is up to each individual person to decide if they can trust Diamond products, but every store that I use sells a crapload of Diamond. Totw is still their biggest seller, and at Costco, Nature’s Domain sold so well that it was out of stock, the last time I went. Obviously I would want wholesome food for my dogs, but if I had to choose between poison & salmonella in my dogs food, I’d take the salmonella every time!

  • BryanV21

    How can you say that’s not true?

    The poster was clearly concerned about whether the food he was currently feeding was involved in the recall (unless there’s something wrong with my browser and this is not the page dedicated to the recall on Natural Balance foods), and I told him it probably wasn’t.

    I went on to say that changing foods may not be a bad idea, but again… he didn’t have to worry about this recall affecting the food he currently has.

    If you want to turn it back into a discussion about whether to trust NB that’s fine, but telling me I was wrong in any way is incorrect. 

  • Jess

    BryanV21, that really isn’t true. Any company who has a recall, then gets multiple violations after told that their plant was going to be inspected,  can not be trusted. I would and well not, ever fed my dog anything made by diamond. Trust is everything and many people still do not trust Menu. But I believe what diamond did was much worse.

  • BryanV21

    the recall was so long ago you shouldn’t have to worry anymore. My store sells a lot of Natural Balance, and we’re not seeing any issues from it. 

    Changing to a different food may not be a bad idea, but I wouldn’t be worried if I were you. 

  • Dor_b

    hello im from israel and feeding this natural balance should i stop using that because it could be infectd??????

  • malibuls

    Dear Judychips,

    Thank you for the update on the Salmonella Poisoning update. I was able to let Flash’s vet know about the newest recall and I am providing her with the paperwork showing the recall. I will keep you updated as this progresses.

  • Judychips

    WOW.  I have also spoken to a heather and found her rude, defensive and condescending.  Her boss Jennifer called and it was polite but still very defensive.  Never once did they acknowledge the slightest possibility that the illness was related to their product.  Even when I read them 5 blogs (of the 160) that were on their own website in which the dogs had almost identical symptoms. They insisted that there were no issues in California, but if you check the CDC website you will find three samineola hospitalizations.  We posted on the natural balance consumer blog site…and my initial blog was removed and the other two others did not make it on.  I then contacted the FDA.  They were very concerned and felt that since my product is one that is a new release with expiration late in 2013 that the company would deny until they were forced to deal with it.

  • malibuls

    I had a Sheltie who was 151/2 years old and his name was Flash.

    I bought Natural Balance for Flash for a long time and about six months ago our dog began getting sick. We did not realize that Flash was sick and then he started vomiting and getting diarrhea. Our kitty was getting sick because she had been eating the Natural Balance Dog Food. We had to pick up the dog food and the kitty started getting better. On March 21st, 2012 we took Flash to the vet and he gave him a shot to control the diarrhea and vomiting. At the time we did not realize that Flash was not eating. When I took Flash in for the shot the vet told us that Flash was very sick and he would not survive. We hand fed Flash from March 21st to the day he passed away on July 5th, 2012. Flash died from the Natural Balance Dog Food.

    When Flash became sick, we notified the local pet store named Scraps Dog Bakery in Grass Valley, CA. The local pet store had us bring in a baggie of the contaminated dog food to be turned over to the company representative. In the meantime, the store owner gave us samples and Flash seemed to get better instantly. When asked about the baggie of contaminated food I was told there was nothing wrong with the food and I was given a replacement bag. Our dog got instantly sick and then he stopped eating. I went back to the store and they did give me replacement food which also was Natural Balance beef rolls.

    A few days after Flash passed away, I went into the pet food store and spoke to the owners of the store. The following day I received a phone call from a Jennifer Freeman and Heather from Natural Balance in Pacoima, CA. They told me to go down to my vets office and give them verbal permission to release Flash’s medical records and I did that. After speaking to Jennifer Freeman, she gave me a check for the bad bag of dog food. I made a copy of the check for my records.

    When I spoke to Jennifer Freeman today in regards to Flash’s death she informed that she had spoken to a vet where Flash passed away. Jennifer’s attitude was that Flash was old and that he did not die from the Natural Balance Dog Food. The vet she spoke to was not in the office on March 21st and when he passed away on July 5th, 2012. When I brought this to her attention she told me that I needed to talk to this vet and dropped the subject. When I asked about the baggie of contaminated food that was supposed to have been taken into the factory for testing the company rep named April said that she had not been given a baggie of food.

    When I went back to the pet store today the owner has told me repeatedly that the factory rep had taken the baggie of food.

    I feel that Natural Balance has dropped the ball as a company and has failed to listen to me as Flash’s owner of almost 15 years.

    I am making a copy of this posting and Iam going to notify the necessary people in regards to the way this company has treated us.

    This is justice for Flash.

  • PAUX

    Natural Balance utilizes all three of the Diamond plants.

  • Jess

    I certainly will tell my vet that some lady on the internet knows more about dogs then he does. If a dog dies from salmonella they had other issues going on.

  • melissa


    Dogs most certainly can die from salmonella-especially those with underlying health conditions already. Same as in humans, there is a segment of the canine population that is more susceptible to other outside infections

  • PTRP

    There is a potential 2nd problem of animals having organ failure and sometimes death in addition to salmonella.  In regard to body count, there is not a CDC equivalent for companion animals so there is no way to verify how many animals are sick or dead.  Google “Consumer Complaints Natural Balance” for a poll that has a lot of complaints beginning in 2011.  Google the words “salmonella carcinogen correlation.”   Consider yourself lucky that you don’t have a dead animal that you’re grieving over and that your biggest problem is that this is getting old.  

  • Jess

    This is really getting old… Dogs can not die because of salmonella, that came straight from my vet. A dog can die from a peanut, liver or grapes long before salmonella. Do you realize that their are every day plants in peoples homes that can kill a dog. Their has been ZERO dogs that have died from this recall, ZERO. I bet that hundreds are killed every year due to eating crappy dog food like beneful, ol roy, bil jac, alpo and other junk. So what was this healthy dog eating, what plants are in the house, soooooo what other dangerous things were out that this dog could have gotten into

  • PTRP

    Another symptom poll for those who believe their animals are ill or died from Diamond products or co-packed products.

  • Dallasmavsfan1

    Hi, read your post, among many, about Natural balance. What have you come up with making a home-made diet for your shih tzu??

  • PTRP

    “doggy,” I am so sorry that your friend’s dog died. Please be absolutely certain that they report this to the FDA because they can’t do anything to help other animals if they are not aware of what is happening.…
    There is a second group of cats and dogs, generally the smaller and older animals, who have died from organ failure most likely not related to salmonella.  Regardless of FDA reports, the cases as indicated by online polls span the entire US indicating that there is potentially a common ingredient problem among many brands.   It’s imperative to call the FDA in addition to leaving comments on websites.
    Read consumer complaint polls on the Diamond CostCo brand here:…
    Consumer complaints on the Natural Balance brand co-packed by Diamond here:…
    For a list of the 155 formulas and 14 brands in the recall, this site has a summary on the link at the left “Diamond Dog Food Recall Summary.”

  • Jan_Mom2Cavs

    I really do understand!  I’m actually having a slight problem finding a new food that works as good, but I’m sticking to it.  I also realize it would take awhile to move the food to somewhere else, but I actually don’t think Natural Balance is really considering doing it at all.  🙁

  • Eve’sHumanMom

    I agree.  I feel uncomfortable, although I suppose it isn’t easy to just pull out and get them manufactured elsewhere.  Once we’re done with this bag of Synergy,  I think we’re going to refrain from buying NB.  I agree that any company can have recalls, but Diamond doesn’t seem to have learned from it’s previous mistakes.  Not easy to find something of like quality and at a similar price here in Japan, though. 

  • Jan_Mom2Cavs

    I was feeding Alpha with no problems.  However, until Natural Balance moves totally away from Diamond, I am not buying any of their products.  I’m aware that any company can have recalls, but to stay affiliated with them in any way after this last recall is irresponsible to me, especially if Diamond makes some of their limited ingredient diets that are usually fed to dogs with allergies, weakened immune systems, etc.  Sorry for the rant, but this is just bothering me.  We have moved on to Pinnacle and Acana.

  • Fl Cowgirl

    I have been feeding my dogs NB Synergy formula and have never had any problems. My dogs are healthy and happy and have had no, as NO, problems at all. I have fed NB for almost 6 years with no difficulties. I still think this is a great food. Regardless of the previous comments. I’m sorry someone lost their dog but when a dog is sick and vomiting why wait 2 days to go to the vets office. When mine even act like they are sick off they go to the doctor, just as I would do for any humans in the house. My dogs don’t puke more than twice before they are taken to a vet. And the blank look I got from my puppy when she got one of her granny’s pills sent me to the emergency vet and it was worth every penny. A sick pup needs help then not two days later.

  • Schaubelena Wireless Leash system alarms if the animal’s environment gets too hot. The user will be able to select a safe temperature (example: 90 F). If the pet unit reaches that temp, the alarm will sound on your key-ring unit. We have future plans that will monitor and display analytic info. about your pet on your smartphone and website. 

  • doggy

     my friends dog went in and out of the house vomiting then he would just lay down looking blank and his eyes were watery he would just lay there and eventally he gave out and died they went to the vet and didnt know wat was wrong he was only 8 and he was very healthy he just dropped dead in just two days that tells me the dog food must be very potent once the doctor found out about the food he was eating which was this brand she is going to get a lawyer there was no hint nor recall notice in any stores which tells me the product producers were qiuet about this intill something came up

  • doggy

    my friends dog died because of this dog food!!! 

  • PAUX

    That was Missouri, and they now have a recall going on at that plant, it apparently is not much better than the one in Gaston, S.C..

  • PAUX

    You are wrong. The natural balance LID formulas are made in Meta Mossouri.

  • PAUX

    The LID line is made at the Meta, Missouri diamond plant.

  • PAUX

    It is manufactured in the diamond plant in Meta, Missouri, and they now have a recall on a diamond product for ,samonella. They also found that they make the product and do not pacakage some for up to two months!!! This would allow oxidation and rancidity of the product. When the spokesperson was asked where and how the unpackaged product was stored, they could not answer. Sounds like this diamond plant has a lot of the same problems as the one they have in Gaston, S.C. Just wait, is there to be another rolling recall?!  The plant in Meta produces, 4-health,
    solid Gold,Canidae,chicken soup…,wellness,taste of the wild, diamond brands, Natural balance LID. Protect your pets, make homemade, or raw.

  • Scott Levy

    I have been buying Natural Balance food for my Dog since he was a puppy. He is now 2 1/2. I thought I was buying a specialty dog food. I have been paying alot of money for this food. After hearing bad things about N-B, I will no longer buy this brand. Natural Balance apparentely is slacking off on quality. I say “Good day” to you Natural Balance! NEVER AGAIN!

  • hounddogmom12

    Blue Buffalo’s Basics line is limited ingredient food designed for dogs with food sensitivities (similar concept to Natural Balance’s L.I.D.s) but with higher protein and meat is actually the first ingredient, not to mention Blue doesn’t outsource to Diamond. I’d try those with your dog.

  • silkyterrierlover

    try califorina natural it is has limited ingredients like natural balance

  • PAUX

    I think it s both.

  • PAUX

    They have on their label “natural flavor”, that could be fat from restaurents and/or MSG. Who knows what this natural flavor conotates.

  • PAUX

    It may be something other than salmonella, something caustic. They didn’t find the melamine and cyanaric acid either and this killed and sickend thousands of animals. Recently some animal feed was found to have highly toxic copper present, the Chinese was putting Industrial heavy metal waste in the feed. This company does use ingredients from China, that they put over the finished product…Makes one wonder.

  • PAUX

    Cook for them. With homemade they need less food, and 80lb dog eats about 4+ cups daily(depending on their activity), so for a 10-20 lbd dog it would be around 1 to 2 cups daily. If you made a big pot of food it would last for two weeks, plus the food that you buy would be tax free while dog food is taxed.

  • PAUX

    I went through the same dilemma. I use a big pot , put in cut up chichen (wihout the skin or bones), put in veggies, carrots or sweet potatoes, blueberries or cranberries, brown rice, a little oatmeal and cook it all up. When I serve it I will throw in the teaspoon of eggshell, a shot of salmon oil, and I do have holistic supplements that I will add everyother day. I also will mix this with dehydrated raw food. My friend has two pyrenees and she cooks them chicken, rice and brocolli with cottage cheese added after, and they are bigg and healthy. If you know what your dog is allergic to, don’t add it to its diet. A small dog would be easy to cook for, also the freeze dried raw is grain free. Dog food came about in the 1930’s, and dogs have been with us for much longer.

  • PAUX

    Calcium can  be supplied very easily with the use of ground up egg shells. You wash off the shell,collect a few, then put them into the oven for 10 min. at 250 degrees, then use a coffee grinder. A teaspoon is enough for an 80 lb dog. It is better than giving calcium carbonate.

  • PAUX

    It killed my dog.

  • PAUX

    Petco is the main merchandizer for Natural Balance, they, plus the advertizing made the company. This company is all about the money not the pet. They have co-producers that make their product, and if they were so intent on quality, why would they not be aware of the conditions at Diamond. The broken and silver taped and contaminated equipment…. your pets health is not the issue.

  • wayne wayne

    i would try fromm food to give to your animal as they have been around since 1904 and have never had any recalls on there food.. I use to feed my dogs blue bad choice i found out.. Loose stool’s and throwing up there food. so i switched to a great food called fromm it is made in the usa and is a great food to feed your animal… I know once you try it you will be happy.. And your dog will love you too…

  • Susand

     so glad to read this!! I love Natural Balance. All the Petco employees have told me the food is fine, they VOLUNTEERED to take their food off the shelves. Most of the time it is not the food but the dogs allergies. I have been feeding my pets this food since 1995 without any problems.

  • Allcreatures

    My Dog was sick with the Lamb/Brown Rice. I was just at the store trying to pick out a new food because I thought my dog was allergic to it. They told me about the recall. I had no idea, they have all my info. on computer…too bad they couldn’t let me know.

     I came home with the duck and potato but will return it      (thank you Aimsky32). Thank you all for your helpful comments!
    This is all so disappointing, I have a tiny bit of food to give him and don’t know what to buy now. My dog is very allergic and I am so confused as well.

    I’m so very sorry for all the dogs who suffered and people who have lost their beloved pets.

  • hounddogmom12

    Hi Petco Employee,

    Blue would be a good alternative for roughly the same price as NB (try their Wilderness formula) or look into Orijen, Acana, Honest Kitchen, or ZiwiPeak (going to be a bit pricier).

  • Aimsky32

    Potato and Duck IS made in the same facility. They claim alpaha and synergy are made elsewhere. Duck and Potato made my dogs very very sick!

  • Princesschristinasims,

    Have you looked at any recipe books? I have this one but do not make homemade but it is quite informative:

    If you are not going to feed raw bones in the diet, you will need calcium supplementation. The book covers cooked and raw recipes and recipes with or without bones.

    Also, have you watched this video?

    A whole foods supplement: I’m sure it has serving instructions on the bag. I prefer this one over Missing Link brand.

    Here’s a Breakfast Slop recipe from another forum:

  • Princesschristinasims

    I am looking to make homemade for my shih tzu who has allergies..but the more i read up on it the more confused I get.  I don’t trust vets recommendations because they seem to push the products they benefit from.  I research daily until my head is spinning!  If you serve your dog you also give vitamins, probiotics and the like?  And how much?  I know each breed, and each dog for that matter, is different, just looking for a base to start from.  Thanks

  • petco employee

    I’m in California and I feed my two boys Natural Balance Ultra formula. The last week they’ve been vomiting occasionally and refusing to eat breakfast until they’re starving. I could not figure out what was going on, I figured they got into the trash. Then I heard about the recall, came home and my dog had bloody diarrhea. *I* had been having stomach problems too! I threw that crap out and bought Freshpet Deli Fresh roll and fed the boys that today. We’ll see how it goes. Can anyone suggest a good food to switch to? I’m thinking Blue Buffalo. The Delifresh is just horrifically expensive, 1lb in $7 dollars and my chihuahuas suggested meal size is 1/2 a pound. Can’t afford that. 🙁

  • PAUX

    They don’t make their own product. They have had 18 individual recalls on their products within the last five years, and this number is going up, their testing doesn’t seem very good.

  • PAUX

    I am glad for you and your pets that you did throw it out. There is somthing very wrong with this company’s products. I have read many complaints about the potato and duck. If you look at the ingredients a potato substance is contained within the first five ingredients three times….not good. My healthy best friend died recently due to eating this product. I touched the bottom of the bag while talking to a FDA rep and inadvertantly touch my lip, it gave a burning sensation and I ended up with a small ulceration, was this what it was doing to my dogs insides? I would never buy their product again. Make homemade, it is easier than it sounds, and at least we know what is put into it.

  • Lazenith0925

    How about the Organics formula?

  • Odinrennie

    Google Natural Balance Potato and Duck. There is a Consumer Affairs link everyone should read. Even those that are thinking of changing to Potato and Duck. I took our bag back.

  • JLogan

    I’ve been calling the Natural Balance Customer Service number and they do not answer!  Are they standing behind their product or not?????

  • Bele831

    I called the company and was told that the Natural Balance Potato and Duck was fine, it is not on the recall list because it isn’t packaged where the others are.

  • Wcooney

    Had a small dog with allergies since 2 years (just passed last mo at 14 years) Biggest problem ever, tried everything to correct allergies.  Then I switched to NB fish and sweet potato… the best choice ever.  I have 2 other small dogs and I am going to switch them to this food after they finish what I have for them now.  I question their skin also.  I dont believe that this formula is in question. 

  • Carednat

    I have used natural Balance sweet potato and venison for my Dobie who is intolarant of chicken.I have now switched to  Nature’s Logic Beef Meal.Upon speaking with my local pet food store owner/trainer/breeder,She informed me that animal food with potato (and potatoes for humans) are chemicaly defoliated (like round up) so no more potato based foods for my Dobie and organic for me. The reserch I did seems to point that Natures’s logic is a top quality food.Any comments on this food?

  • Yim

    I have a lab mix who has a very sensitive stomach, and switched her to Natural Balance’s Fish and Sweet Potato  (limited ingredients diet) formula. Since the switch, her bowel movements have tremendously improved. So far, she’s been good on it, no vomiting nor diarrhea. Curious to hear from others who are also feeding their dog this formula and to see if you’ve had any problems.

  • Wildfirewhippets

    I don’t see any ratings on a new food by Pyramid Pet Products called Tuscan Natural – can the Dog Food Advisor rate this food?

  • LabsRawesome

     Hi Kristina, since your dog is getting sick on the food, I would switch to another brand.

  • I’m a little concerned because my dog doesn’t eat the above brand nor am I in the states effected but in the last week I’ve fed him the Natural Balance Alpha Chicken, Duck and Turkey formula and he’s gotten horrible diarrhea for days. I figured he got into something the first time but when I got him better and back to normal I fed him one serving of this food and he was sick AGAIN. We’ve been feeding him this dog food well over a year because he has allergies. I have contacted Natural Balance but haven’t gotten a response.

  • Jill

     My dog got sick from the sweet potato and duck. That’s not on any recall. Her systems aren’t getting worse, but she hasn’t been eating much and vomited a few times, even today. She doesn’t have diarrhea though. I did switch her to Whole Earth Farms (merrick) and got the Nature’s Balance Sweet Potato and Fish. this was before I heard about the recall. I called my vet yesterday,and they said nobody has come in for Salmonella testing.

    Do you mind me asking what your dog’s systems were?

  • Katiebelle

    I too have been feeding my two dogs dry Natural Balance Duck & Sweet Potato Small Bites (5 lb bag) and they both have had bouts of vomiting & diarhrea during the past week.  When I learned of this recall, I threw out what was left of this dry food even though it’s not on the recall list as it’s not worth taking the chance.  They seem to have recovered after a few days on white rice & baby food so all’s well so far.  I just called my vet’s office and left msg to find out if there’s anything else I should be doing.  Hope this helps others out there who may be in doubt.     

  • Testudinoidea

    For  anyone who is worried about cans I want to reassure you that salmonella contamination of a canned product is pretty much impossible. Even if there was cross contamination during production the cans are heated to a temperature high enough to kill salmonella when they are sealed.

  • sue

    my dog eats sweet potato duck and he is really sick. he became ill Friday.  Ulcers all through him, and can hardly move. Took him to the vet, he is on 20 mg predisone and an antibiotic.  The vet did blood work and said that something is caustic. He is off the food, doing a little better.

  • Jaki smith

    I have been feeding Natural Balance canned food to my two cats.  One of them suddenly got sick last week and we had to have her put to sleep.  It was the hardest decision of our lives, but the best thing for her.  Yesterday I began looking into the pet food recall and quite a few people were explaining the same symptoms from their pets.  I am now convinced that the canned cat food killed my cat.  We have taken our  other cat off of Natural Balance and I will never buy it again.

  • Based on your and other comments it looks like Natural Balance is lying.  I used to use Wellness (also made by Diamond foods).  One of my cats refused the can so I looked online for wellness recalls and was surprised to find one (last year).  Now I use Halo.  So far no recalls….  This is not the first Natural Balance recall.  I wouldn’t trust them.

  • Matthewdadgraham77

    My son feeds his grandparents dogs in alabama, he fell ill with whith what is looking like salmonella very shortly after handling it and we admited him into a hospital on monday.  Be sure about this he got sick friday  and the recal came out monday…… how and why

  • Animal Rescuer 15 years.  I have fed Natural Blance Fish and Sweet Potato to over 131 puppies and at least 7 foster dogs through our home plus, my own 6 rescue dogs aged from 1 year to 14 years of age.  I have had no ear, nose, eye allergy issues with any of these dogs or puppies through the years.  I supplement with human vegs and fruits, oatmeal, supplements etc…and use their Lamb and Chicken tube food.  (Beef tube food is fine however, one of my dogs can not eat beef.)
    NEVER had an issue with Fish and Sweet Potato flavor or brand of food.
    Many people who had dogs with an allergy issue, I advised to changed to this food and I always heard the change was a raving success.

    Growing up when I was a kid (70’s) we had 4 German Shephards and all of them were fed Purina.  They all died of cancer.

    I am sticking with my flavor and brand plus home cooking & supplements.  I have far too many wonderful success stories to change foods now.  (I hope they don’t change their recipe on me).

  • Shawna

    In my opinion, the quality of the ingredients in the Newman foods is likely exceptional — Paul Newman and his daughter seem/ed to have a tremendous amount of integrity…(there’s a but though).

    But, the food is not “species appropriate”.  It is well established in the nutritional circles (including the teaching books) that carbs are the only macronutrient not required to sustain health in a dog.  I don’t think that all carbs are bad (I feed my own pups small amounts of fruits and veggies) but carbs should be only a very small portion of the diet. 

    With this in mind, consider the 21% protein in the standard kibble and the 24% protein in the Advanced kibble.  Better quality kibbles (protein wise) are going to have high 30’s and 40’s and some are even higher.  It also has to be factored in — the grains in the Newman foods (esp barley, oats and soybean) contribute a significant amount of the “protein” in the 21 and 24%..  These proteins are not as usable by the body as animal based proteins.  Grains also have “enzyme inhibitors” which keep enzymes made by the body (used to digest the food) from doing their job.  One of the protein affected is trypsin.  Trypsin digests proteins.  So, of that 21 and 24% fed —– some will not be digested merely because of the enzyme inhibitors leaving even less protein for the needs of the body…  Protein (the amino acids in protein that is) are used to repair/replace organs, build muscle, make hair and nails, make the very enzymes that digest foods (and prevent cancer growth) — every cell in the body uses amino acids and, in my opinion, this food does not supply enough usable amino acids to maintain a healthy body..  May not show up for years but in my opinion it will.. 

    As a raw feeder, I don’t feed ANY grains and the protein amounts in the foods I feed are in the high 50’s and low 60’s.. 

  • Jan_Mom2Cavs

    Who knows…..could be…..I would talk to NB’s customer service and tell them what is happening.  If you have your bag, you could ask them where it’s made and whatnot.  I hope you, and your dog, feel better soon.

  • Jan_Mom2Cavs

    While I feed their biscuits and sometimes their canned food, I won’t feed their dry…..I personally don’t like that it contains soy.  So, I haven’t fed the food and can’t really remark on it.  If you feel comfortable with the ingredients, then I think it’d be fine.

  • Jernel2

    I just looked up dog food recall 2012 because my dog has been having diarrhia and today I have it too…I feed Natural Balance potato and duck  small breed bites  5lb bag.  I wonder if that’s our problem

  • Sfs14

    Anyone think Newman’s Organic is a good choice? I have been feeding my dog Natural Balance Chicken and Sweet Potato, but now am nervous about it. 
     So confused??? What is safe?

  • Jan_Mom2Cavs

    Natural Balance Alpha is made by CJ Foods located in Kansas.  I was told this by a Natural Balance customer service rep. over the phone.  This is all I know.  I am feeding their Alpha Trout and my dogs are doing fine.  Hope that helps clear up the confusion.

  • LabsRawesome

     Hi aimee, where did you get that info? I would like to see it in writing as well. I am pretty sure they wouldn’t use the term “animal fat” if it is beef fat, and “animal digest” if it was ONLY sourced from pork or poultry.

  • Addie

    CJ is the plant the other lines of Natural Balance are made at, including the Alpha line. Only the ones involved in the recall are made by Diamond. 

  • Addie

    Why don’t they list it like that if it’s always beef fat then? 

  • Rob

    So does Nutro! they have two US based factores! but is an all natural food for dogs and cats

  • Shawna

    Do you have that in writing aimee?  I would be more likely to trust the data if Purina committed to putting it in writing. And even more so if they published the info on their website… Do you know if they do?

    Edit — which of your dogs get raw and which get Purina?

  • aimee

    Hi Titanicdog2,

    Like you I feed Purina and am very very happy with the results.

    Whenever you see the term “animal fat” on a Purina label it is beef fat and “animal digest” is sourced from pork or poultry.

  • Kt

    How do you know where these foods are produced and then find out who the “CO-PRODUCERS or Co-Packers” are?  Now I am told that AlphaDog while being reassured that it was not from the S.C. plant should be safe, but then to let a name slip in “C J co-packer”  Who is C J ????   I am so confused and do not know who to trust.

  • Shawna

    Purina products have the ingredients “animal fat” and “animal digest” in them.  The FDA has an article on their website stating that “animal” fat and “animal” digest are both known sources of the euthanasia drug pentobarbitol — from the rendering of euthanized animals.

    “There appear to be associations between rendered or hydrolyzed ingredients and
    the presence of pentobarbital in dog food. The ingredients Meat and Bone Meal
    (MBM), Beef and Bone Meal (BBM), Animal Fat (AF), and Animal Digest (AD) are
    rendered or hydrolyzed from animal sources that could include euthanized

    The FDA and some vets say there is not enough to cause any harm however the US Fish and Wildlife Department disagree with their statement.

    “Rendering is not an acceptable way to dispose of a pentobarbital-tainted carcass. The drug residues are not destroyed in the rendering process, so the tissues and by-products may contain poison and must not be used for animal feed….

    All pentobarbital-euthanized carcasses should be prominently tagged with one or more highly-visible “POISON” warning labels. Bagged animals should have a label affixed to the carcass itself and also attached to the outside of the bag.”

    Recall or no recall — having “poison” in the food is unaccepatble in my opinion (even in small amounts).

  • cg

    Actually the had a big recall in 2007!

  • Titanicdog2

    Our vet told me that Purina is the ONLY pet food company that has never had a recall.  I had my big dog (Irish Wolfhound/Lab) on Natural Balance Venison/Sweat Potato for a grain free diet but switched to Purina One last year (financial and my dog didn’t seem interested in eating the Natural Balance anymore).  He is healthy (no stomach issues and he is at a great weight), happy and I don’t have any worries.

  • daisy1999

    You-caught too!  Yes, I’m sure you feed it.  But, you also are an independent distributor, as in you sell it.  Go profit from this elsewhere.

  • Julie Macki

    I don’t have a “list”, but I do love this dry dog food we started feeding a couple of months ago. NEVER been recalled. Holistic & fresh. Has a great rating, too.

  • Cheryl & Pepper

    This is Cheryl & Pepper,
    Sorry Dr. Mike for the earlier posting got the companies mixed up Eagle Pack is not made by Natural Balance. Terribly sorry for the error and any confusion it may have caused. No excuse, but I have been looking at so many different companies of canned food that is grain free potato free, potato starch free and broth free, I am getting loopy. 
    Please forgive me Dr. Mike

    Cheryl & Pepper

  • Anitapet

    Kathy, I used Natural Balance for a few years until I found out about their recalls. So much for feeding healthy food which has Chinese contamination in it!  Here’s what I feed my dogs now:

  • Cheryl & Pepper

    Dr. Mike,
    this is Cheryl & Pepper,
    I need your advice- I have purchased the CANNED Natural Balance Holistic Select from Pepper is not well, and I am petrified the next shoe to drop will be the canned food. Do you have ANY information about their canned holistic select line??
    Thank you and thank you for what you do for all of us.
    Cheryl & Pepper 

  • Christine

    I just bought the chicken and sweet potato since my dog has been eating TOTW and got sick…..I’m taking the natural balance back…..I don’t trust it.

  • Marie

    LOL okay then.

  • kathy

    Is the Chicken and Sweet Potato safe for sure? I just bought it a few day’s ago. 
    Anyone have a list of dry food that has a great track record?

  • melissa


    their horrible track record. And since the term horrible is subjective, I do not need to explain my comment to you further with facts : )

  • melissa


    Well, I was : )

  • Marie

    I should have been more clear with my comment – I mean that all companies will mess up at some point, it’s just going to happen. There’s no such thing as a long-term, absolutely *perfect* track record. I wasn’t putting down Diamond specifically.

  • Erich

    Tops at what? Please provide some facts to go along with your constant commentary.

  • melissa


    I disagree. Not all companies take short cuts, nor do all companies have such a horrible track record. In this regard, I can say “Diamond is tops!”.

  • Erich

    Here is a plain video from Natural Balance, posted today, stating there have been no positive tests for Salmonella by anyone for any of their products. At least, that is my takeaway.

  • Marie

    Almost all dog food brands, high quality or not, have had some sort of recall. It  WILL happen, it’s only a matter of time – and as for the ones that haven’t been recalled, well, they haven’t been caught yet.

  • Jeff Willis

    Switch to Earthborn. It has similar but better ingredients and the price point is almost exactly the same. Its made by a great midwestern U.S. family owned company with no recalls in over 80 years. They make it in their own factories and don’t make other companies foods. Its the best selling food in my store the past three years and we personally feed their Bison to our pets and have had better results than with any other Grain Free diet. Its not only Grain Free but also Potato free for less than $50. As a Pet food store owner I can choose to feed anything, but Earthborn Holistic is definitely ahead of the curve!

  • Julie Macki

    Have fed a few different “high-quality” dog foods over the years…..every one of them has been on the recall list at one time or another! I am tired of worrying about it!! Glad I was introduced to Life’s Abundance holistic dog food a few months ago…NEVER been recalled, perfectly formulated by a vet for all life stages so no need to switch formulas based on age of your dogs, feeding less food because it’s so nutrient-dense (less $ per serving=money savings), less poo to clean up, & I am actually getting larger litters too! And if that’s not enough, it’s made fresh and delivered right to my door…not sitting on a shelf for months (average age of the dog food you are buying off the shelf is 18 months) Check it out:

  • Marie

    Hey Labs,

    Here’s hoping they figure out what the problem is soon.

  • Marie

    Heck, while I’m at it, I should support Diamond, cause they make their own food last I checked- oh wait, it’s being RECALLED.

  • LabsRawesome

     Hey Marie, yeah really, Diamond is having an ever expanding recall right now, and they own their own plants, 3 to be exact. The problem is either tainted ingredients, or lack of sanitation. Who knows? People think their food is safe, but human food is recalled every day too.

  • Marie

    Guess I should start supporting Hill’s and Purina then. They have their own factories. So does Del Monte, they make Kibbles ‘n Bits.

    The point is that it doesn’t matter if a company contracts out production or not, the risk of a recall is the SAME.

  • Chlo Bowie

    I love how this company has a special number to call to ensure your pet’s food is completely safe to feed and has gone through special testing. Pet owners need to stop supporting pet food companies who don’t make their own food.

  • Geomaniac

    We had to take our daughters service dog off this food because it was making him extremely ill.We switched foods and he is doing much better.

  • Cheri & Rick Biggs

    Why was I not notified of this recall via email!