This is why when I have anything serious going on, I ask for the vet to call me back when he has a minute……unless the vet tech can schedule me for an appointment to see the vet that day.
Maybe the OP did not present the situation as urgent and focused on “allergies” so the vet tech thought it could wait.
If I feel I am not able to communicate my needs effectively, I just put the phone down and go to the emergency vet.
PS: I don’t think vet techs get the proper training in how to deal with clients that are in distress. Not all of them know how to identify a situation that needs immediate attention, they work hard and are very busy, but….
