Hi Gloria, are you using a mobil phone, tablet or laptop, Im using a laptop it might be different if ur using a tablet…but when you hover over ur photo that you dont have, on the top right about 4 things come up, the first one is the “add a photo” click on that, then “choose where you’d like to get the image from” comes up & you’ll see 3 blue pictures, (sounds like ur just getting the 1 blue picture) you click on the 1st one on ur left that says “my computers hard drive” then it brings up photos on ur computer, then you upload a photo from there…My mom just bought a tablet, she lives 2 hrs away & I tried to explain stuff to her over the phone & she’d say but I dont have that button on my screen then I realized that the tablets have a different set up to laptops & computers…maybe retry again today & see if it works properly & yes it is confusing…
