My vet herself at the time did NOT think it was the collar. She was “nice” about it but disagreed w me. Didn’t matter. I called BAYER and had a couple of conversations with two diff people. One of them told me I would have to work through my vet but that they would give me my money back. So I THINK I went back to the vet in person to discuss it with their “business manager.” I reminded her that I had asked them at the time of purchase, what if the collar did not work, to which they responded that they would refund the money. I went through the story with her, told her I had talked to Bayer and that the request for refund HAD TO COME THROUGH THE VET. so she agreed to call Bayer and talk to them. In several weeks the vet called me back saying that Bayer was going to give me a refund. The refund was, interestingly, “returned” to me as CREDIT AT THE VET ! I did not argue it bec I knew I’d use it up. so you might have to eat crow and return to that bad vet just to get your refund. the very fact that they are STILL asking about Snowy shows they feel SOME OBLIGATION (if only to call and inquire) – so you have that going for you. The collar was $$$ so I’d encourage you to go GET YOUR REFUND. You MIGHT want to try calling Bayer once more. Maybe you will get a more decent human being. Look on the small print — seems that there is something there about guarantees. Not dead sure. But check it. There was a product info/ complaint phone number if I am remembering correctly. It’s been since March and my memory is leaving me. Best of Luck!
