Maybe so. But what I’m saying is that this site’s affiliation to Chewy and the BBB rating have no relevance to the fact that it is a common practice of many businesses to delete posts and ratings on their own sites that would have a negative impact on their business. I’ve even seen this on Amazon. There was a particular product that had about a 2 star rating that went to about 4 practically overnight. When I checked back… many of the negative reviews mysteriously disappeared. But this isn’t something that would be reflected on a BBB page.
Chewy may be reputable. I’m not arguing that. They sell products to customers… they don’t make them. They may well be reputable in their sales. But the question is… are they deleting their negative reviews? Maybe so… maybe not… but whatever they decide to do, it is actually their legal right to do what they want with their own site… regardless if it seems kosher or not.
